Eastbrook Omdömen 

Our Rep Damien is fantastic! Always takes our call, helps with awkward queries and helps navigate any issues that may arise.

Just purchased a shower enclosure and wanted to return it not opened only had it a day.
There charging me 20% restocking charge so on a £500 screen its £100 +vat.
You cant justify thats anyway you look at it.

We purchased four radiators from Eastbrook. Two of one style and two of another. After several months both radiators, of the same style, begun leaking from around the bleed plug. One now shows unsightly corrosion. All four radiators were fitted by the same, qualified heating engineer as advised by Eastbrook. On contacting Eastbrook we were told it is our fault or the fault of the fitter, despite the fact the other two radiators (of a different model) are fine. Eastbrooks technical depatment told us to buy some plumbers tape or pay for new vent plugs. We have written to the CEO of Eastbrook, Mr Doouss, and he has chosen to ignore us, not even having the courtesy to acknowledge our email. Therefore, we are left with two, expensive radiators, both within warranty, that leak and show signs of corrosion. We cannot describe how dismayed and appalled we are to have received such uncaring service.

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Further to your response to my review

We purchased 8 radiators as part of a major extension. Four of which were from Eastbrook.
All were fitted by the same qualified heating engineer.
Two of the radiators from Eastbrook of the same design developed slow leaks from around the bleed plugs. When discovered, one had corrosion around the bleed plug.

The response from the email exchanges with Eastbrooks technical department was to.
1. Blame the fitter.
2. Recommended we buy and replace the bleed plugs
3. Buy some touch up paint.

Despite sending images you suggest we get the radiators independently assessed !!

Eastbrook has not not offered to bear the cost of a plumber to replace the bleed plugs and
replacing the bleed plug on the radiator with corrosion does not address the damage and nor does painting over it.

For you to use the word genuine is disingenuous. You have made it clear there is not a problem with this design of radiator despite the two radiators of the same design ,out of a total of eight radiators fitted, have suffered with the same leak in the same location.

In my company I would have stood by the warranty and offered to replace the radiator with corrosion and a set labour figure for a qualified heating engineer to carry out the work. That would have been the “Genuine and Supported " response.

we have dealt with eastbrook for the past 20years,all round excellent company with a big range of bathroom wares,we have a local rep colin clyde that covers our area,who is second to none for helpfullness in winning additional sales,and helping out with new displays in our showroom

I purchased the frosted volente shower enclosure 1000 x 900mm in the process of fitting it become very clear this item was not fit for purpose!! No-one could walk into the shower enclosure as the opening was only 340mm that even includes a 4 year old child!! This is not clear in the diagrams as the door opening shows 480mm I'm told I can't recive a refund as the size of opening was hidden in the very small print and was not stated in the diagrams. I would avoid this style/size at all cost and I'm not even sure why this item is being sold as not fit for purpose and only Flat Stanley may be able to use it.....

We deal with Eastbrook on a regular basis, service is great with great products. Would definitely recommend.

Live portal for instant stock availability, next day delivery, huge range of products and excellent after sales service

Julia our rep goes above and beyond for our company!
A great selection of quality products with a friendly customer service team and a professional, efficient delivery service.
Julia regularly keeps us updated with brochures and product knowledge and is there to help when needed.
Definately recommend to others!

I purchased a walk-in quadrant shower glass and tray combination. However, to my disappointment, when I use the shower (I’m 6ft tall), water consistently splashes out onto the wall and floor outside the enclosure.
Frustratingly, Eastbrook does not offer a compatible flipper panel for this model. When I contacted them to raise the issue, I felt dismissed and was not offered any practical solution or support. I feel that, at the very least, Eastbrook should have offered to replace the shower glass with a more suitable alternative.
Frankly, I’m astonished that this combination is being sold, as it appears fundamentally unfit for purpose - unless it’s intended purely for display and not actual use.

UPDATE: As you can see from their response, it clearly reflects the dismissive attitude I’ve been referring to. It is the supplier’s responsibility to ensure that the product is fit for purpose. This product should never have been made available on the market — and yet, there is still no offer from the company to resolve the issue.

great range and selection.
In particular for radiators and brassware.

About your message from 19/05/25
'We’re sorry to hear about your experience. All our enclosures and fittings are designed and tested to meet high standards, and when installed as per the instructions, they perform reliably. '
Your fittings are a rubbish, the instructions a joke. Stop selling lies to customers, please

We have worked with Eastbrook for many years now and the service is always top notch from sales, our rep George and our favourite delivery driver Rafal! They have such a vast catalogue of items it's rare to not find what you're looking for.

The bath & radiator ranges in particular is phenomenal. So much choice and every size and shape you could think of.

A fantastic company to deal with. Their products are fantastic. Orders are always on time, there's never any issue in returning or replacing items if issues, which tbf is rare in itself.

As the title states,Adam is one of the best sales representatives I've had the pleasure of dealing with always going the extra mile and the service is always second to none

Great service and fantastic products/ selection

Eastbrook is a lovely company to deal with, they have an extensive range of products of very high quality.
There delivery is very fast and they always have stock available, their rep Damien is very knowledgeable and helpful, always available to answer any queries.

Great customer service, fantastic rep, wonderful products and aftercare

Massive products range, we use the baths and radiators on most bathrooms we do. Malin bath is available in every size you could imagine. Great stock levels and the sales rep Adam is always on hand if required.

With such a huge choice of reliable, quality products, you can’t go wrong with Eastbrook. Their freestanding baths make it easy to combine with brassware of any colour. Some products you really have to see in person to appreciate, such as the matt finish on the baths!

The delivery service is top notch too. I’ve dealt with a number of suppliers over the years and Eastbrook’s is easily one of the best.

It’s a real pleasure dealing with Area Sales Manager, Julia Mizon, too. Nothing is ever too much trouble and she truly understands what people in showrooms need to succeed.

I highly recommend!

Always a pleasure doing business with Eastbrook.
As always, from ordering to delivery everything went smoothly.