easipetcare Omdömen 430

I took my beautiful lab pip last week to get spayed in reading after supposed to be routine op she was so ill afterwards rang Saturday told them to contact me straight away they didn’t! I took her to emergency vet Sunday who couldn’t see what was wrong she died in my arms a day later. I phoned today to get a very rude receptionist telling me to stop with my attitude, couldn’t speak to practice manager and email. And didn’t know when she would be in touch!! My dog died after being there. No health issues at all in all of her life ! Rang twice today to be told practice manager would ring and hasn’t. I’m devastated that they have taken the life of my dog. Rang again today 12.10.23 still no response from practice manager. Will update as I go through this process so today Friday no phone call at all from them. Obviously know they have murdered my dog. Pain continues rang again just now and told manager still too busy to call!!! Monday nearly a week after they took pip life no call !!!!! Chasing every day still no one will call!! Guilty as charged

EasiPetCare Derby has is terrible now! They’ve had a new intake of staff especially on reception. They’re rude, unhelpful, inexperienced and liars. I’ve been with EasiPetCare for years and the staff of last year and the years before were perfect.
I paid monthly for the 365 pet plan and get some services free and discounted I couldn’t pick up my dogs prescription due to moving home and was told on the phone by a new receptionist I can no longer pick it up because he’s not longer scheduled for flea and wormer because he should of had it already even though I told her I haven’t collected it yet because I haven’t been able to. So my dog went about 8 months without flea and worming I had to resort to buying it from pets at home. What a scam!!! When I pay over £17 a month to get this treatment. The vets are lazy don’t seem to do anything but tell you the obvious. This company has down hill I recommend going elsewhere.

Second visit with my boy after being told he possibly had prostate cancer and tumour on brain or hyperplasia first time a course of pain relief costing me 53 pounds for tablets first time... and to be aware if things didn't improve it would be time to end his life .. second visit today to be told prostate normal size but steriods needed to reduce prostate ( contradiction) and tumour on head come back in two weeks 68 pounds for steriods explained to receptionist I was left confused by 2 different opinions and she suggested I wait unless he gets worse and ask 1 vet he saw to check and explain which would also cost me another 55 for consultation. She agreed 2 different vets at that practice had given two different diagnosis
Left confused concerned I was given the name of another vet over an hour away who saw me same day charged 55 for emergency consultation who also told me my boy doesn't have suspected prostate cancer no tumour but does have hyperplasia but is healthy and most definitely doesn't need to have his life ended , I am beyond words that I could of made a choice based on wrong information and the 2 visits cost me just short of 300 for wrong diagnosis, shame on you all my boy is home healthy happy and just a bit wonky but he is very much alive and has years left thanks to a vet who put animals before money

Kitten packs were purchased in July and a deposit made. However, at checkout the prices had increased and they expected an additional £40. When you put a deposit down for a care package, the price should be held, and not incurring the new additional cost at checkout. You don't put a deposit down for a car, and turn up to collect to be charged more. There was no contact made to let us know of the increase. Our original price was honoured after a reluctant phone call to a superior.

No info on how to change the microchip or what website to even log on to. Conflicting information from the receptionist and the two vet nurses on the desk, with less than desirable attitudes. Have moved all my pets to another vets due to incompetence.

what an absolute con of a company you are. today is the second time i have booked animals in with you and at check out you increase your price. i have paid deposit, agreed a price and been in contact to at no point have you mentioned a price increase. this is disgusting behaviour and tonight it is like being held to ransom

I really didn't want to give give any stars! We have had several cats registered and treated with these vets and apart from one minor niggle which we did complain about we were satisfied. However that all changed last Friday, our youngest cat fell ill and deteriorated fast, because we hadn't registered her they were not interested in seeing her, they (a vet, not a receptionist) didn't even look at her. Consequently, we couldn't get her in at another vet until Monday morning, she was in such a state that the vet who saw her was shocked, and blood tests told us she had renal failure, how could you, Easipetcare let a small cat suffer? You didn't even look at her. We will not be bringing any of our other cats back for treatment here, what's more, we have heard similar stories from friends who have been let down. We have now found a lovely Veterinary practice elsewhere and all our cats are now registered with them.

Unfortunately they do not follow basic rules and guidelines, nor do they carry out basic safety checks to ensure that serious and fatal irreversible errors do not happen.

When this is pointed out to them, and after it has cost an innocent pet's life, they do not appear to give any tosses whatsoever about this, which is also deeply worrying.

Subsequently I could not recommend them to anyone.

Killed a healthy dog when the rescue had duel ownership and would have gladly took the dog back. Just shows you these vets are clueless with rescue dogs. I honestly hope the person who murdered this dog suffers greatly for what you done, you don’t deserve to sleep at night for what you done. All you vets care about is money, whenever an animal needs an extra bit of help you see it as a burden and kill them. Sicko’s!!!

What is going on with these vets, have gone downhill, I’ve tried to call all day to book a cat booster only because it says they are fully booked up until October tho I’ve been trying to book since august, then not sending me my 3 monthly flea and worm stuff, twice I’ve had to call and chase, this time I called they sent me a totally different flea stuff I’ve never had before, was advised on box to wear gloves do not inhale and keep away from eyes, no way and I putting on my cats!! Looks like I’ll have to go down and sort this out!!

I’ve been with this vet for a few years because they used to be a fair price. Unfortunately that is not the case anymore as they jumped on the rip off bandwagon. It’s sad that these vets really don’t care about animals, just the profit. For instance I’ve got a small dog that has to have he’s anal glands done, which take all of about 2mins. They used to charge £9 then within months it went to £18 and now they want £28 per visit. They are robbing us people that are already struggling with the cost of living rises and they are committing daylight robbery.

Please avoid this place! Don’t be fooled by their advertising as being a low cost vet service! Took my very poorly 14 year old cat to be checked as she was drooling a lot and not cleaning herself as normal. I thought she may have a bad tooth or abscess. I walked into the consultation room room and retrieved her from her pet carrier and the vet said: “eeeeeewwwww - wait let me put some gloves on”. I was mortified at his reaction to my clearly very unwell cat. I found his reaction most insensitive and unprofessional. I was then told that he could definitely feel a lump in her lower jaw and that it was probably a tumour as he could also see the lump protruding under her tongue and that her jaw was broken!he said it’s likely the tumour has grown and pushed her jaw out. He said I could get an X-ray done to see what’s happening with the jaw but that costs £700 and biopsies cost a lot more. I asked him what his opinion was and what he thinks I should do because at this point I was really upset and wasn’t thinking straight from the shocking news and he said it’s totally up to me but given her age it may be that I spend all that money for X-rays and biopsies and still there’s no guarantee at the end of that. He said I could put her to sleep or give her palliative care by giving her pain relief medication. He gave her an injection for the pain and 3ml’s pain relief liquid to take home with me and said I need to decide what I want to do within 24 to 48 hours. I emailed the vets and said that I would like to go with the palliative care option and please could I have a prescription to buy more pain medication - specifying I wanted just the prescription. They then told me it was ready to collect (by this time my cat had run out of medication). When I went to collect they handed me a 15ml bottle and asked for £48. I said no I asked for the prescription as I can buy it online for £12.80. They told me that it was my fault as I hadn’t said the words ‘written prescription’ in my request even though I stated my intention was to buy it online. They told me I would have to wait up to 72 hours for this prescription to be ready. They did not care that my cat was out of pain medication and seemed annoyed that I wasn’t prepared to hand over 4 times the amount of money. I left and emailed them a complaint about this. They emailed me back saying that I did not get back to them about my decision and took no responsibility for anything. My ex partner who I have not been with for 4 years then called me and said the vets had called him saying that my cat only has a dislocated jaw and needs an X-ray and that they have decided not to prescribe the pain meds until I bring my cat in for a follow up appointment. The vet saw my cat a week ago so why would she need a follow up so soon? So not only had they not been reading or replying to my emails but contacted a third party and disclosed my private information telling him a completely different story than what they told me about her condition. So they clearly wanted more money out of me by expecting me to pay another £50 consultation fee, a £700 x-ray (which was apparently my decision to make a week ago). So even though the pain meds had already been authorised previously they took that option away from me and used it against me to try get more money out of me. These people don’t care about helping sick animals they want the money!!!! I’m taking my cat to another vet for a second opinion as I don’t trust these people. I will never return to them ever again! Unprofessional, insensitive, rude and unethical! There should be an option on here for none or negative stars!

Easi pets Chatham is the worst vets in the south east. Was left on hold for almost an hour as there was only one member of staff working. This vets should not be operating under these circumstances. Avoid especially if you have a serious issue.

Awful awful vet that resulted in the death of a dog that had already been to hell and back. This is Easipetcare in Streatham London. Dusty was a Romanian rescue who lived with his adopter for 4 years, recently she has developed dementia and Dusty started nipping her. With no tests and because he was terrified in the waiting room they said he needed to be killed and euthanised him. The dog had rescue back up and was dual registered and rescue in process of taking back. This poor dog died unnecessarily. The vets here are young and inexperienced, avoid like the plague.

Our labrador puppy had an accident in the park on his evening walk and had to take him to the out of hours vets around the corner he just gave him pain killers.

Next morning our pup wasn't right so called up at 9:30, we were squeezed in at 11:45 where the vet gave a much more in depth consultation than the out of hours one and saw his tooth was cracked in two. Our pup had surgery later that day to remove the tooth as well as xrays (which we insisted on - vet suggested there were no broken bones from his examination (and he was right)). Our pup was back home by 6pm and now acts like nothing ever happened.

All the staff are great and always make a big fuss of our pup, he actually gets super excited whenever he goes.

Very lovely and friendly staff they saw me less then 12 hours of registering my 2 kittens and it wasn't an emergency. great price for flea treatment would recommend to anyone so glad I found this vet.

How can you justify your prices Kettering easipetcare
£300 for a blood test only to change £450 5 days later after changing for antibiotics just to hear from a different vet doctor that a poor dog as no chance of recovery
No doubt you will make your excuses Shame

Took my cat to Norbury easipet as he had been nauseous and possibly in pain. Expected a quick check up and some advice. The young, inexperienced vet unnecessarily sedated him to take bloods (he’s alway had bloods taken without issue at his usual vets) which left him groggy and confused for 24 hours. They then charged me £600 for the sedation and blood test without any warning!!. I left without any clearer explanation of what was wrong with him other than ‘his bloods are clear’. When I pushed for a reason why he was unwell the vet said ‘maybe it’s a heart issue - this will be untreatable’. She then tried to get me to book him into a very expensive heart scan despite there being no apparent benefit. I’m booking him into our normal vet next week. Avoid this vet surgery.

Avoid east pet care Norbury. Took in my dog as an emergency as she had a grass seed in her paw and we were away from home.The vet who examined her said that she had a heart murmur and they would have to operate to remove under general anaesthetic. Took her back to my usual vet examined her on 2 occasions and said no sign of a heart murmur. Felt they were out only to make money and my dog had unnecessary heavy sedation. Gave me anti- biotic sin a paper bag with no box so tgey crumbled as were made damp by air. Charged me £825 for shoddy work.

I'm not sure why Easipets are getting bad reviews. As I qualify I stead I took my elderly cat to the PDSA. Saw a vet nurse, she couldn't get rid of us fast enough! Now on the phone to book an appointment at Easipets Chatham for a second opinion- couldn't be more helpful. It's Tuesday today and they've booked an appointment for Thursday morning. Imo the 'customer service' is great. I'm so worried about my cat, can't wait to see a vet who will listen to my concerns.

Easipet Chatham, I couldn't be happier with you ❤️

I have attempted to resolve issues privately for coming close to 4 months. They are a pathetic excuse of a Vets practice, and I can say this reassuringly after experiencing positive and effective veterinary care since switch practice. Samuel Hall is a coward, a pathetic excuse of a man and is more interested in hiding than being a genuinely caring practitioner. This isn’t a post from a bitter person at all, and all of my communications with them including their internal ‘impartial’ service, is actually a closed shop to protect themselves and not actually aim to be a customer service led business at all. They do not follow their own practice guidelines when it comes to charges to their customers, communication is poor/non-existent. The communication and perception of situations are just embarrassing. Emotions aside to what has happened to my poor cat that has resulted in her eye being taken out and subsequently deteriorated and has now been put down. DO NOT GOT TO EASIPETCARE Chatham or Dartford. Under the stewardship of Samuel Hall, you may get lucky with some positive service, but I can tell you from experience of being a customer of theirs and now not, there are better Vets out there. Someone who comes from Canterbury and a family man of young children, I would expect much better.