Logotyp för e-cosmetorium
Besök webbplatsen

e-cosmetorium Omdömen 18

•
TrustScore 2 av 5

1,8

Leverantör av skönhetsprodukter
Skriv ett omdömeBesök webbplatsen
Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Leverantör av skönhetsprodukter

Informationen kommer från olika externa källor

e-cosmetorium amazes with best prices of high quality beauty products. We know what beauty stands for and we help to deepen it even more...

Kontaktuppgifter

1,8

Dålig

TrustScore 2 av 5

18 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

My order #52964 has not arrived?! Please refund

My order #52964 had been placed 2 weeks ago and still hasn't been shipped?!! Can you please ship my order or refund me ASAP?! This feels like a scam. I'm going to tell everyone on the internet to not buy from you until you send my order or refund me!! This is horrible!! I'm been emailing multiple times and waiting too long with no response!!!

2 januari 2026
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Hi Diana,

Thank you for taking the time to leave your feedback. I sincerely apologize for the frustration you've experienced.

Your order was placed on Christmas, and as you may know, we paused shipments during the holiday period to ensure all orders received proper attention once operations resumed. We shipped your order immediately after the holiday break ended, and it is currently in transit to you.

You should have received a notification email with your tracking information so you can monitor your delivery progress. If you haven't received this tracking email, please let me know and I'll send it to you right away. Sometimes these notifications can end up in spam folders, so please check there as well.

We truly value your business and apologize for any inconvenience the holiday delays may have caused. If you have any questions or concerns, please don't hesitate to reach out—I'm here to help.

Best regards,
Magdalena
E-Cosmetorium Team

Betygsatt 1 av 5 stjärnor

Scammers

Scammers! Never shipped my items! Has to open a case against them!

28 april 2025
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Hello,
We’re very sorry to hear about your experience. We take these matters very seriously and always strive to ensure every order is fulfilled promptly. However, we are unable to identify your order based on the information provided here.
Please contact us directly at our customer service email with your order details so we can investigate this further and resolve any issues as quickly as possible. Your satisfaction is very important to us, and we are committed to making this right.
Thank you for bringing this to our attention.
Best regards,

Betygsatt 1 av 5 stjärnor

Scammed

Purchased an item with expedited shipping to Canada on April 24th. It's now April 28th and my item hasn't even shipped yet. I've reached out to the company twice and I've gotten nothing back. I'm extremely frustrated as I've paid extra for quicker shipping and there's terrible communication from the company. I should've known better and taken my business elsewhere. Now I have to reach out to my bank to dispute the charges.

27 april 2025
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Dear Jamie,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and lack of communication you have experienced. Your order was placed before the weekend, and we understand you selected expedited shipping to Canada. Please note that we also received your message just yesterday evening, after our working hours, and we are responding as soon as possible today.
Your order is also being shipped today. We understand the importance of timely delivery, especially when you have paid extra for expedited service. Please be aware that shipping times can be affected by weekends and carrier processing schedules.
We value your business and are committed to resolving this promptly. You will receive a shipping confirmation with tracking details shortly. If you have any further questions or concerns, please let us know-we are here to help.

Betygsatt 1 av 5 stjärnor

Placed an order 2 weeks ago and paid…

Placed an order 2 weeks ago and paid for faster shipping. No update, no product recieved.

Tried to email them. No response

Guess I gotta call my bank

19 april 2025
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Dear Jazmyn,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay and any frustration this has caused.
We want to clarify that we have not received any emails from you regarding your order—otherwise, we would have responded immediately. The recent Easter holiday led to unexpected delays in our shipping schedule, and we are truly sorry for the inconvenience.
Please rest assured that your order will be shipped with priority within the next two business days, and we will use expedited shipping to make up for the delay.
Thank you for your patience and understanding. If you have any further questions, please feel free to contact us directly—we are here to help.
Best regards,

Betygsatt 1 av 5 stjärnor

not to order from this company

Hi. I placed an order with delivery to France. The parcel was sent to the worng address.
Few days I ask to settle with the courier company and deliver me a parcel or refund . No reply by email ,instagramm, facebook.
Awful customers ervice
not recommended

10 februari 2025
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Dear Marina, We understand your frustration and want to assure you that we have sent to you multiple emails regarding this issue. We have also informed the shipping company directly about the situation. The address provided for delivery was correct; unfortunately, the shipping company has failed to deliver the parcel as expected. We are actively working to resolve this matter and appreciate your patience during this time. If you have any further questions or need assistance, please let us know.

Betygsatt 1 av 5 stjärnor

Shipped dead probiotics & refuses to refund

I ordered BioGaia Gastrus Probiotic 30 Chewable Tablets.
I often use these probiotics to make homemade yogurt. My probiotics took a very long time to arrive, and they were dead when they arrived. When I use the probiotic tablets that I purchased at e-cosmetorium, my yogurt doesn't ferment.
I contacted customer service, but they refuse to refund or replace the product.
Instead, they tell me that I should not be using the probiotics to make yogurt.

When I purchase BioGaia Gastrus from any other source, the yogurt turns out well. It is only the e-cosmetorium product that arrives dead.

9 december 2023
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Thank you for sharing your experience. We want to clarify that BioGaia Gastrus Probiotic tablets are not specifically designed for yogurt making. While many people enjoy using different probiotics for fermentation, these tablets may not provide the desired results for yogurt production. We recommend following the guidelines provided by the manufacturer regarding the intended use of the product. If you have any concerns about the product's condition upon arrival, please refer to our customer service for assistance.

Betygsatt 1 av 5 stjärnor

Don’t order from this e-cosmetorium!!

Don’t order from this e-cosmetorium!!

This is probably spam , I contacted my bank ,because I order from them over a month ago and I never received the product, they are not contacting me back , I want my refund from my order #46208 or I will give a bank all information I collected!!

Please, read all reviews written here , 90% claims they never received their products!!!!

19 januari 2024
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

We appreciate your feedback and understand your frustration regarding the delay in receiving your order. We want to assure that we have been in touch with the customer regarding this issue and have reshipped the package to ensure it reaches customer promptly. If you have any further questions or concerns, please feel free to contact our customer service team, and we'll be happy to assist you. Thank you for your understanding.

Betygsatt 5 av 5 stjärnor

Definitely not a scam

Store is located in Poland where I come from. I ordered Caudelie to be delivered to Winnipeg Canada where I live now. The order arrived at my door within 9 days which is very fast considering it's coming from Europe. The product is absolutely authentic. I was skeptical at first but I'm happy I ordered. Will be ordering again - recommend.

17 januari 2024
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Thank you for your comment! We're thrilled to hear that your order arrived in Winnipeg so quickly and that you are satisfied with the product. Your positive experience is greatly appreciated, and we look forward to serving you again in the future!

Betygsatt 1 av 5 stjärnor

order #45016 still not received. Scam

I have ordered some nails harderners more than 16 days ago. shipping was supposed to be 12 days. i still have not received anything. I emailed e-cosmetorium twice but have not received a reply.
I will not order from them again. it is a scam. if they read this i want a full refund to my order:
order #45016.

Leukeu S

17 augusti 2023
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Dear Sylvie, I am very sorry for inconvenience caused to you. We have replied you next day after we got your message. Also yesterday we have processed refund for you. I am really sorry our messages has not reached you, I hope you have received our latest message and information about the refund.

Betygsatt 1 av 5 stjärnor

placed my order on Mar 03 until today

placed my order on Mar 03 until today, after order is confirmed, email came back saying as below :-

e-cosmetorium is delivering an all-new tracking experience powered by Route.

e-cosmetorium is fast at work getting your order ready, and we’ll let you know as soon as it ships.

Unfortunately, no emails to come back the package is shipped or whatsoever.

3 mars 2023
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Thank you for reaching out. We want to assure you that we have always made an effort to keep our customers informed about their orders and fulfilment process. Our system sends updates as soon as the order is shipped and tracking information is available. If you have not received these emails, please check your spam or junk folder, as they might have been filtered there. If you have any further questions or need assistance, please don’t hesitate to contact us. We appreciate your patience.

Betygsatt 1 av 5 stjärnor

DO NOT ORDER FROM THIS SITE!!

DO NOT ORDER FROM THIS SITE!!! SCAM!!

I placed an order and have not gotten any information on shipping for 3 weeks. I have emailed multiple times and tried to message on facebook and their website and call. No response. They only respond when they get a bad review on their website and probably don't even follow through with that. If you see this i'd like a refund immediately.

15 april 2022
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Hi Kiera, We have replied to your inquiries, and I do apologise for any inconvenience caused to you. Full refund has been processed as requested. All the best.

Betygsatt 1 av 5 stjärnor

#LS011881779NL not delivered even tho…

#LS011881779NL not delivered even tho it says it is. this is a scam do not order from them

….no it’s not in a secure area it was never delivered i watched the status change with no package in sight. I reached out and no one has contacted me regard the 150 dollars worth of things I ordered. What is your contact information that would be helpful thanks

21 oktober 2021
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Hello, I am really sorry to hear that. USPS tracking says your order has been delivered, however if you have not received it, can you please contact us at support@e-cosmetorium.com, so that our team can check it again for you? I am really sorry but this is what tracking stays, and I am sure USPS has left it for you in some secure area and it is available in there. Thank you.

Betygsatt 1 av 5 stjärnor

#35403

#35403, with reference to this order number, I have not been communicated about product shipping. Moreover, they are not responding to email. It is worthless to bu product from this site.

10 juli 2021
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Dear Debadutta, thank you for your order. I have just checked it and I can see that you have placed it on Friday 9th of July. We have sent you order confirmation on your email and we are shipping your order today, on Monday, one business day after you placed the order. You will very soon get the tracking information. Also, our support team has replied to your email today, I am sorry but we do work on business days and we are not able to reply on weekends. I hope this explains. Regards.

Betygsatt 1 av 5 stjärnor

A scam

I ordered from them once without any problem, although the product took far longer to arrive then they said it would, ordered a second time and have yet, 3 weeks later, (supposed to arrive after 12 days max) to receive my product. The money was withdrawn from my account as soon as I ordered but when I went to the website yesterday it only shows my 1st order. I've emailed them twice with no reply, and also tried contacting them through their "chat" service 4 times, which has said every time "we are not available please write your concern and we'll contact you soon," but no reply, nada. I think they're a scam. Get the product to you once, to get your trust, and then scam you after that.

13 januari 2021
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Hello and thank you for placing an order with us. We've looked into your order and I am really sorry you have experienced issues with contacting us. I have checked our communication and I can see that we have kept you updated about your order status which was finally delivered on 26th of January. I believe it must have been some miscommunication or system issue that you have not received our answers. We appreciate your business. We encourage you to contact our customer care department on email in the future so that we provide assistance with any questions you may have. Thanks again.

Betygsatt 5 av 5 stjärnor

Awesome shop even though I was scared at first!

Easy order, fast delivery.
Even with my concern about the bad review they had , they answered me on Facebook within a day. Great Shop! I will most definitely order again.

PS: A delay can happen because of Covid, the Shop is in Europe and sending packages to the US was not possible for quite a while!

16 juli 2020
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Thank you for your kind comment! We're glad to hear that you had a positive experience with your order and that our team was able to assist you promptly. We truly appreciate your understanding regarding any potential delays, especially during these challenging times. We look forward to serving you again soon!

Betygsatt 1 av 5 stjärnor

Scam

Terrible, I think I am being scammed! I ordered one thing from them over 40 days ago and have not recieved it. I have contacted them, through the only way possible, their email customer service and am only receiving two variations of an automated response. There is no other way of contact with them. This feels like a scam.

15 juni 2020
Omdöme utan inbjudan
Logotyp för e-cosmetorium

Svar från e-cosmetorium

Hello and thank you for placing an order with us. We have been experiencing delays due to COVID and have processed full refund of your order. I am sorry for the inconvenience caused.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer