Dukeandscoop Omdömen 669

26 februari een bestelling gedaan en ruim maand later nog geen beweging. Contact met ze op kunnen nemen ho maar, want ze geven nergens reactie op. Stel oplichters

Appalling - avoid at all costs. Duke and scoop appears to be a fraudulent company so far.
I ordered two items on their website and paid. Shipping policy says it should be sent out next business day. A week later however and there is no update. I contacted their customer services via email. It states I should have a reply within 24 hours, but it is four days since I raised a ticket online and I have had no reply at all.
The item has not been shipped out yet, I can't get hold of anyone and I have asked for a refund. Still no response from the company at all. Shocking service and seems like a fraudulent website so far.

Awful all round. I ordered a pet tracking tag and a collar for my cat.

They took over a month to arrive, and the quality is terrible. Save your money and order the same thing on Temu or Aliexpress.

The tracker barely works; the instructions were written in broken English and were difficult to follow. It’s also very flimsy.

The orange collar I ordered has transferred dye onto the white patches of my cat and has given her an itchy, uncomfortable rash on her neck.

I contacted customer services first as I was reluctant to leave a bad review, but they gave me the infuriating advice to wash the collar (a bit late now) and some AI-generated copy on how to use the tracker.

Teleurgesteld!!
Ik wacht al weken op een bestelling.
Ze beloven binnen 1 werkdag te leveren,
maar uiteindelijk nog niks ontvangen.
Niet telefonisch bereikbaar!!!

Placed my order a week ago and no sign of it even being dispatched yet. I have emailed but received no response except and automated email. I looked up their postal address and its a local post office. I suspect this is a scam and the business is not based in Holland. I will be contacting my bank for a refund.

Your products are a lovely quality. Customer services were very professional and understanding, friendly and eager to assist.

Habe das Bett hauptsächlich wegen des Preises gekauft. Die Qualität hat mich überrascht. Mein Hund nutzt es täglich. Würde wieder bestellen.

Ik hou van winkels die snel op e mails reageren. Deze deed dat. De producten kwamen zoals beloofd aan. Geen klachten.

My dog usually ignores new beds but actually uses this one. Shape holds up well. Seems comfortable.

Das Geschirr, das ich bestellt habe, ist innen weich und reizt die Haut meines Hundes nicht. Es sieht außerdem wirklich schön aus, was ein Plus ist. Die Größentabelle hat sehr geholfen. Würde wieder bestellen.

Habe ein paar Spielzeuge und Leckerlis bestellt und alles kam sicher an. Meine Katze hat ein Spielzeug schon zerstört, also denke ich, es hat ihr gefallen.

I was nervous ordering an orthopedic dog bed because my older dog is picky. But once it arrived, he walked straight over and laid down. The fabric feels sturdy and not cheap. Shipping was fast and updates were clear. I’d buy this again without thinking.

I had to contact customer service once for a sizing question. They answered clearly and didnt overcomplicate things.

Het verzorgingshulpmiddel doet precies wat het belooft. Het pakt haren makkelijk op en bespaart tijd. Schoonmaken is ook heel eenvoudig.

Zeer slecht!! Heeeel lang gewacht op product. Nu al weken geleden terug gestuurd maar nogsteeds mijn geld niet terug en krijg gewoon geen reactie!!!
OPLICHTERS! GEEN ZAKEN MEE DOEN!

Customer service handled my issue fast. No back and forth. Replacement arrived quickly. That matters.

Ich habe eine größere Bestellung mit Spielzeug und Pflegeartikeln aufgegeben. Alles kam zusammen an und nichts hat gefehlt. Sie haben sogar eine kleine Extra Beigabe dazugelegt, was echt nett war. Hat sich sehr persönlich angefühlt.

Het is dropshipping, weken moeten wachten op producten die we later via AliExpress voor een kwart voor de prijs vonden. Ze zeggen verzenden binnen een dag, maar als het vanuit China moet komen schiet het niet op!
Je kan beter direct van AliExpress kopen, heb je het zelfs waarschijnlijk nog sneller in huis!

Tweede bestelling en opnieuw geen problemen. Afrekenen is makkelijk en de site is duidelijk. Zou het zeker aanraden.

This is the best thing I have ever spent money on.
Our 4 year old golden retriever has recently been so spoiled that he developed the habit of barking profusely anytime we put him outside or he was left on his own.
Within minutes of using this he stopped after one bark and it has completely trained him to be nice and calm instead of upset and noisy.
We used to feel so stressed when putting him outside before getting ready to go out but now it’s a peaceful experience.
It’s changed our life I will buy 10 more!