I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Se mer
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Se mer
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Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Se mer
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Företagsinformation
Kontaktuppgifter
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Storbritannien
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Utmärkt
561 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great price including delivery charge
Great price including delivery charge, and delivered quickly
24 november 2025
Svar från DTW Tools & Machinery Ltd
Hello Colin,
Thank you very much for your review. Glad to hear you were happy with the pricing and delivery times.
We look forward to seeing you again soon!
Kind Regards,
Dan.
I ordered a Stihl chainsaw from DTW…
I ordered a Stihl chainsaw from DTW tools. I found them to offer the best price and also had a good offer on the accessories. The chainsaw was delivered within 48 hours and arrived well packaged and in good condition. I would recommend this site and will definitely purchase other items in the future from them.
24 november 2025
Svar från DTW Tools & Machinery Ltd
Hello Susan,
Thank you very much for taking the time to leave us a review, we really appreciate it. We're also delighted to hear you were happy with the service provided and the prices offered online, which we always try our best with. We look forward to serving you again in the future!
Kind Regards,
Dan.
Svar från DTW Tools & Machinery Ltd
Hello Tracy,
Thank you very much for your review, we appreciate the feedback on our website and service offered and I'm glad to hear you were happy with everything.
We hope to see you again soon!
Kind Regards,
Dan
Good after sales
There was slight damage to the machine caused by the delivery. Sent pictures and replacement part arrived promptly. Thanks
24 november 2025
Svar från DTW Tools & Machinery Ltd
Hi Rich,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Kress Pruning Chainsaw
Lovely small chainsaw, light and powerful for branches of at least 5". Motor runs smoothly and quietly and nice that it has a built in boiler.
24 november 2025
Svar från DTW Tools & Machinery Ltd
Hi Chris,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Peter,
Thank you so much for the lovely review. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Robert,
Thank you so much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Used online chat with Chris
Used online chat with Chris - he was polite, helpful and knowledgeable and I was able to find the warranty and service information for the product I wanted to buy quickly, hence I went ahead and gave my order to DTW Tools :) Happy customer. Thanks Chris.
25 november 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hello Carol,
Thank you very much for taking the time to leave us a review, we really appreciate it.
It's also great to hear you were happy with the service provided by my colleague Christopher, so we'll be sure to pass on your feedback too.
Thank you once again for ordering with us, and we hope to see you again soon!
Kind Regards,
Dan.
Ordered a Kress mini chainsaw with an…
Ordered a Kress mini chainsaw with an estimate 2-3 day delivery. Nothing arrived, no updates in the order section of the website so contacted them. Item not in stock so actual delivery for order placed before 9am 13 November was 21 November. No information in description that this item needs chainsaw oil, which is not included. Now I have ordered some which will not arrive until 26 November. Would not recommend and will not be using again.
21 november 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hello Kathryn,
Thank you for taking the time to leave feedback on your order, and I'm truly sorry to hear that it wasn't a great experience for you.
We fully appreciate the frustration when items don't arrive on time. Please know we take the matter very seriously and have looked into this situation to find out how to prevent this happening again. After investigation, it looks as though there had been a slight stock discrepancy between our warehouses, which led to all items showing as available on a shorter delivery time, when in fact it was taking a few additional days for our warehouse to bring all items together before we despatched. We take full responsibility for this and have added additional measures to ensure this kind of thing will not happen again. We have also updated our website page to avoid confusion regarding chain oil, and made sure the chain oil is available to add with the chainsaw.
We never want to leave a customer feeling let down, so again please know we have taken your feedback on board in order to improve our service and ensure this does not happen again.
If there is anything else we can possibly do to make this a better experience for you, please don't hesitate to contact us on 01257 422 200 or website@dtwtools.co.uk. We'd really appreciate the opportunity to make this right.
Kind Regards,
Dan
Svar från DTW Tools & Machinery Ltd
Good afternoon A B,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Good all round
Good price, good communication and speedy delivery would definitely use again.
31 oktober 2025
Svar från DTW Tools & Machinery Ltd
Good morning Carl,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Fantastic service with friendly staff…
Fantastic service with friendly staff who answered my questions. Very competitive price with item arriving next day.
29 oktober 2025
Svar från DTW Tools & Machinery Ltd
Hi Richard,
Thank you so much for the lovely review, we really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
good service
27 oktober 2025
Svar från DTW Tools & Machinery Ltd
Hi Ray,
Thank you very much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Lee,
Thank you very much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Excellent customer service
Excellent customer service. Was very impressed with communication and they kept me informed every step of the way, which gave me massive confidence buying from them again.
The tool was everything they described.
21 oktober 2025
Svar från DTW Tools & Machinery Ltd
Hi James,
Thank you very much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hello Paul,
Thank you very much for taking the time to leave a review. We really appreciate the 5 stars and I'm delighted to hear you were happy with our service and price.
We look forward to serving you again soon!
Kind Regards,
Dan
Wouldn’t use again 👎🏼
I ordered an item (Altrad Belle warrior wheelbarrow) through this company 22nd September as it was showing in stock for quick delivery on their website. I required the item for a job so wanted it ASAP despite it being available cheaper elsewhere.
Two days after ordering (24th September), I received an email advising that the item was out of stock and wouldn’t be available until week commencing 6th October. I decided that I would have to bear with them rather than going through a refund process.
The item finally arrived on the 13th of October. When it arrived, it had scuffs and marks and also rust on the so called galvanised chassis. Bear in mind that this was a £200 wheelbarrow. I appreciate it’s a piece of equipment built to ‘work’, however for the price, I would expect to receive the item in perfect condition. It also arrived ‘unbranded’ apparently due to the manufacturer’s haste to fulfil a backlog of orders, so I have no real confirmation that I received a legitimate item from Altrad Belle.
I needed to get on with the job that was already weeks delayed, so decided to put up with the poor condition.
I can’t say that I’d recommend this firm, nor would I order from them again. 1⭐️
10 oktober 2025
Svar från DTW Tools & Machinery Ltd
Hello,
I'm very sorry to hear you were disappointed with the delivery of your wheelbarrow, and I share your disappointment regarding the damaged delivery, however unfortunately it doesn't look like we've been made aware of this previously. I can assure you we wouldn't accept this and would ensure something is done about it if we had known.
We only supply genuine products as well, so I can also assure you it was an unbranded product from Belle as we had advised prior to sending this out to you.
If you could kindly send an email to website@dtwtools.co.uk with some photos of this delivery, we will ensure this is looked into regardless.
Once again I'm very sorry for the poor experience you've had with us and I look forward to seeing your email showing this delivery.
Kind Regards,
Dan.
Svar från DTW Tools & Machinery Ltd
Hi Gareth,
Thank you for your review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Robin,
Thank you so much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
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