Drpen Omdömen 47

Missing Products. Remaining products of bundles (some were faulty). Customer service not helpful, then unresponsive. $500 plus down the drain. Thanks for nothing! Need to now lodge a PayPal and ACCC case.

Quick delivery and great protection to my purchase

Great customer service . Great product .

The quiz helped me to select the right device as it is confusing to decide a suitable pen. The delivery was prompt.

I have requested that they assist me with the Dr pen which is less then one year snd it’s not working I have send videos explaining but no one is helping they keep sending me you have to try this and new video

I love their range of products.
And at home care as well as in-depth information.
Ive purchased a micro needling one, cartridges, skin treatments. And I love every single thing. The quality is next level. I will continue to purchase through them.

Great service, very quick delivery

Great products, Quick and easy delivery. helpful guides and customer support is great.

My experience was really good , Desty was really helpful and explained everything. Overall it was a wonderful experience.

Great product, awesome communication and super fast delivery

Easy website to navigate. Prompt delivery

Delivery was fast, but the LED mask is quite tight around the eyes. Only for 10 minutes use but incredibly uncomfortable for that whole time.

Easy to purchase and a great selection of pens. Had an issue with an order and it was sorted straight away. Fantastic customer service.

Great product for the price. Great delivery too. Supplied in a tamperproof packet.
My only complaint the hard plastic casing the kit comes in, had several cracks. Don't know if it occurred before or during transport. Only using for myself. But if I was giving as a present this would be a problem.

Bought the A11 and find that the heads don’t lock in place.
Also, the control button is far too sensitive and switches on and off during treatments.
Not impressed at all to be honest.

Long story short: Dr. Pen has ILLEGALY kept the shipping cost I previously paid for an order that was not delivered to me due to their lack of proper documentation!

I recently placed an order with Dr. Pen Australia, but unfortunately, my experience was far from satisfactory. My order, placed on August 16th, was returned to the sender due to missing documentation. This issue, as confirmed by the company, was a result of their error/missing documentation on their end, and not due to any fault on my part.

While Dr. Pen Australia promptly refunded the cost of the items, they did not address the shipping fee, which is problematic given that the failure to deliver was due to their oversight. According to their shipping policy, additional shipping charges apply for re-shipment, but it does not clearly state how shipping fees are handled in cases of company error. Therefore, they cannot refuse to refund the shipping cost in this case.

Tracking Information Breakdown:
> The parcel was picked up on August 19th and moved between various Sydney facilities until August 29th, when it was marked as "Delivered"—but not to me. It was returned to Moorebank, NSW, the original sender’s location.
> This confirms that the package never left the Sydney area, and the failure to deliver was due to their oversight.

Despite my attempts to resolve this issue directly with their customer support, I have not received a satisfactory response or refund for the shipping cost. This lack of clarity and fairness in addressing issues caused by their own errors has been frustrating.

Given my previous positive experiences with Dr. Pen Australia, this recent experience has been disappointing. I urge the company to review their policies and handle such situations more equitably. As a customer, I believe it is only fair to be reimbursed for shipping costs when the failure to deliver is due to the company's mistake.

Great, simple and easy website. Very helpful site and team members, easy delivery and so fast! Amazing device, my skin already seen an improvement after one treatment, Im very happy and recommend you try!