Driveway Vehicle Solutions Omdömen 198

I’d like to take a moment to recognise the outstanding support I received from Leanne in the Evans Halshaw Guarantee department.

I had been trying to submit a claim for quite some time and encountered repeated difficulties with the dealer. Despite multiple attempts, the process wasn’t moving forward and became increasingly frustrating.

Leanne truly went above and beyond to help resolve the situation. She took the initiative to contact the dealer directly and patiently guided them through the process step by step. Thanks to her persistence, professionalism, and willingness to go the extra mile, my claim was finally submitted and processed successfully.

Her dedication to customer service made a significant difference, and I’m very grateful for her support throughout what had been a challenging experience. Leanne is a real credit to the team.

Super quick and efficient help from Leanne with changing a reg over on my car, really quick responses to emails and reg changed straight away.
Thanks

I was having difficulty navigating and choosing my company car on the online portal. Abbie shorter got in touch with me and we set up a teams meeting so she could help me.
Abbie was brilliant, she made the whole
Process a lot easier and explained everything in detail. She always stayed in touch with me and kept me up to date on the progress of my order.
If anyone has any issues regarding there vehicles or the online portal I’m sure Abbie will sort it.

Leanne dealt with my enquiry quickly and efficiently. She was very helpful.

I was worried about how quick the response was going to be but Leanne was very quick with a response, clear and very polite. Thanks again Leanne!

Customer service received from Leanne was brilliant. She guided me through the process for dealing with my enquiry and sorted everything out in a courteous, efficient and professional manner. Thank you Leanne.

Amazing service and very helpful staff really would recommend

Leanne was absolutely lovely and couldn’t have helped me more. Thank you!

I have only just started my claims process for quite a significant repair on my car, however if the service going forward is anything to go by what I’ve experienced so far it is promising that this situation has turned from an extremely stressful situation to hopefully pain free. I have been looked after by Leanne, who has been nothing short of helpful and extremely patient. Always responses the same day I contact her and is efficient with her service. Leanne, I look forward to the next steps with your service so far. Thank you!

An excellent experience from start to finish! The Driveway Vehicle Solutions team couldn't have been more helpful, from all my (many) questions about the scheme and how it works, to choosing the right car and checking in with me after the car had been deliverered.

Settled on a Leapmotor C10, which my wife is over the moon with - lovely car. Thanks to everyone, including Matt, Shanigh and Lindsey.

I first made contact with Driveway Solutions (Pendragon Vehicle Management) last year to see about becoming a broker for them that's when I had the call from Emma Brewster. Prompt, efficient, if there has been any questions or queries, she has been able to respond quickly so there has been no delay.
Not only have I had the pleasure dealing with Emma, but also Phoebe Roe. She has been an absolute star. She may get 1 email from me a day or 20 but the responses have always been quick. Nothing is too much trouble. The same with phone calls. Last year she provided me with quotes for 20+ vehicles for 1 customer and because of her patience and efficiency, we have now secured a very good customer.

Both Emma and Phoebe are a credit to the team and deserve the recognition.

Well done and all the best for the future.

Nick

I’ve had an excellent experience with this leasing company, particularly with their business leasing and salary sacrifice schemes. The entire process is smooth, transparent, and very well managed from start to finish. They offer a great range of vehicles and clearly understand how to tailor solutions for both businesses and employees, making what can sometimes be a complex process feel straightforward and stress-free.

A special thank you to Nancy, Ellie, and Shanigh, who were all outstanding throughout. Their professionalism, responsiveness, and willingness to go the extra mile really stood out. Every question was answered promptly, and they made sure I felt informed and supported at every stage.

It’s rare to come across a team that combines efficiency with such a personal touch. I wouldn’t hesitate to recommend this company to any organisation looking to implement a salary sacrifice car scheme or individuals considering a lease vehicle.

Great value MG IM6 from Driveway Vehicle Solutions on a salary sacrifice scheme. Information and handover seamless, no complaints and recommended.

I purchased my vehicle through here and it was straight forward I chose my vehicle and Lidnsey kept in contact all the way through until it was handed to Shanigh who dealt with the handover process. It was quick and easy and had no issues everything went smoothly. They were both professional. I didnt expect my car to arrive so quickly. Definitely recommended and will definitely use them again after my contract ends

Leanne was really helpful and acted upon my query quickly. Everything was resolved without any fuss :)

I had to contact them to change car details. Leanne was quick to respond and very helpful with the process. Only took a couple of emails and all was sorte

We have had a lot of warranty related work with Evans halshaw and not every experience has been sorted straight away. However Leanne was quick and efficient at getting the matter resolved and she followed up multiple times and kept good contact

Excellent service super quick decision and response, great communication from Leanne throughout. Thank you Leanne.

Quick response and completed the update I requested promptly. Thanks again

Leanne has been very helpful from the start to the finish. It’s her first month here and she’s already providing excellent customer service.

Much appreciated A++

Thank you!!