Dr Victor Nicolas Casafus, is very professional. He is kind, warm and compassionate. He listens and is comforting and understanding. He spent a lot of time with me. I felt so much better after talkin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dr. Galen and his team has been my medical providers and advisors for six months now. Every consultation is timely, adequate, and knowledgeable. I leave feeling confident that my health concern is r... Se mer
Företaget har svarat
This is a team of pure care and love. If you are in need of the best, most efficient, fastest, most professional and kind health care, book your appointment with Dr Galen. They wake up every day to... Se mer
Företaget har svarat
Thanks to Annie. Saw Dr Zaheer Ahmed. Love this online service. Service is excellent. Fast response and check up with you throughout consultation to make sure everything is fine. It's awesome to be ab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes. With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.
Kontaktuppgifter
311 RANCH ROAD 620 S STE 211, 78734-4776, Austin, USA
- +1 415 251 2044
- support@drgalen.org
- drgalen.org
4,6
Utmärkt
305 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They assigned me an unlicensed doctor...
They assigned me a doctor not licensed in my state, who gave an illegal prescription (none of the doctors identifying information). When I complained, they said "it's completely legal and to try another pharmacy". I tried 4, they all said the same thing. They won't even discuss a refund, so I will be lodging a complaint with my credit card for services unrendered. $55 to give illegal scripts? I'll be contacting the BBB, as well. Using an old email to not get harassed by them.
7 september 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
We apologize for the confusion and the frustration you've experienced. We understand how important it is for prescriptions to be handled appropriately and legally. The prescription provided by our doctor was indeed written by a licensed physician, and we can assure you that it complies with legal standards. However, we acknowledge that there seems to have been a misunderstanding regarding the process.
Since you are not satisfied with the consultation, we have already processed the refund for you. We hope this action helps address your concerns, and we encourage you to reach out to us directly if you have any further questions or issues. Your feedback is valuable, and we're here to assist you in any way possible.
Best online medical service out there!
Definitely worth the money, a game changer of a service and highly responsive. You are in great hands!
2 september 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your wonderful feedback! We’re delighted to hear that you found value in our service and felt well-supported. We're here for you whenever you need us!
Straight to the point and very very…
Straight to the point and very very helpful.
12 augusti 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your feedback! We're glad to hear you found our service direct and helpful. We're always here to assist you!
Worst online healthcare ever.
I am saddened to have to change my review, but after much thought, I have to say that the services received by myself through Dr. Galen was substandard and highly ineffective. If you are looking for proper healthcare, save your money and look elsewhere. You will thank me.
8 augusti 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your thoughtful feedback! We're glad to hear that you appreciated the honesty and transparency during your consultation. Your trust in our service means a lot to us!
RUN AWAY - You get charged what they want
Update comment:
I had a very bad surprise on the billing. Though the price displayed for the consultation was 25$. I was charged 50$. For no reason. When i chatted with the customer care their answer was at first « the doctor decided to charge you 50$ - its at their own discretion. » Then i invoked their terms and conditions saying specifically that the price that is charged is the one written. They said « no, but it’s on the doctor terms and conditions » when i looked at it « nothing on that ». I contested once again and they invented the reason that it’s on another terms and conditions i don’t have access to / nor nobody online.
So bottom line, DON’T GO FOR THEM. They will charge you no matter what they want and will come up with lame excuses invoking documents that customer don’t have access to… which is basically illegal and against business law in any country.
+ I still find it super outrageous to say in the first place « yes you can get a prescription from the doctor », when in fact the first thing the doctor will say is « i cannot give a prescription ».
Old comment bellow:
Very nice support from the technical team to get in contact with a turkish doctor while i was on vacation their. However, i put 4 stars because they garante i could get a prescription for drugs for the disease that i have. However in turkey, you always need to have tests to have a drug prescription… so i had to go to a private hospital to get another diagnostic (the same) with this time the analysis.
6 augusti 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
We apologize for any confusion regarding the billing. After reviewing the situation, we can confirm that you were initially charged $50 for the doctor you selected. Due to the unavailability of that doctor, we arranged another doctor for the same scheduled time, who was available for the $25 fee, and this arrangement was made after confirming with you.
As per our terms and conditions, the charge for the consultation remains $50, as it is based on the original booking. We encourage you to review our terms and conditions for further clarity. If you have any additional questions or concerns, please feel free to reach out to us, and we will be happy to assist.
Very helpful..
Only online doctor website that actually provided me with what I needed. And this is the 3rd website I tried. So thank you very much.
1 augusti 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your feedback! We're glad to hear we could provide the support you needed. Your satisfaction means a lot to us, and we're here whenever you need assistance!
Very good service if you need a quick…
Very good service if you need a quick consultation with the professional Dr.
Annie is very helpful.
4 stars of 5 just for missing the availability of the doctors on the website. It would be very helpful if patients can seen that the doctor they have booked appointment is available to talk with the patient.
22 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your feedback! We're pleased to hear you found our service helpful. We appreciate your suggestion about displaying doctor availability and will certainly consider it for improvement. We're here to assist you whenever you need us!
Scam and spam site filled with false info
Scam website and full of spam and marketing, incorrect info, and fake reviews
20 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
We’re really sorry to hear about your experience, and we understand your frustration. At Dr. Galen, we strive to provide reliable and transparent services. We have clearly mentioned on our website that we take due diligence in checking our doctors' credentials, qualifications, and registrations. However, due to the dynamic nature of yearly renewals, cancellations, and revalidations of registrations, there might occasionally be lapses. If you notice or observe something amiss, please bring it to our attention, and we will make it right.
Please reach out to our support team directly, so we can investigate and resolve the matter. We genuinely appreciate your feedback, as it helps us improve and provide a better experience for everyone. If the information you encountered is outdated or incorrect, kindly inform us, and we’ll address it promptly.
Amazing Experience
Dr Fateh is a thorough professional. He is an amazing listener. He listened to everything I had to say, asked all the relevant questions to get the details and history, was empathetic to look at the pictures to get a wholistic view point of the issue we were discussing and provided detailed answers and explanations. I would recommend highlu recommend him. He is definitly my number one choice on this platform. This playform is way cheaper than icliniq and more patient oriented. Rather than going back and forth with the patient, the doctor is available on the call.
14 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your detailed feedback! We're glad to hear that Dr. Fateh provided you with the attentive care and thoroughness you deserve. Your recommendation means a lot to us, and we’re here to support you whenever you need assistance!
DrGalens team went above and beyond to…
DrGalens team went above and beyond to accommodate me ! I was in another country when I fell ill and missed the first appointment no fault of the staff. However they reached out to me to ask if I still wanted an appointment 🙃 I said yes. They arranged this appointment in a day or so. And I will still able to be seen. The doctor was the most professional I've seen and spoke to me with care. I would highly recommend DrGalen and staff!
12 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for sharing your experience! We’re so glad our team could accommodate you and provide the support you needed while you were away. Your kind words about our staff and doctor mean a lot, and we truly appreciate your recommendation!
Quick and easy
Quick and easy. Answered my questions and provided resources.
10 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your feedback! We're pleased to hear that you found the process quick and helpful. We're always here to provide the answers and resources you need!
Very helpful good doctor
Very helpful good doctor
Helped a lot, perfect support
10 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your kind words! We’re glad to hear that you found our doctor helpful and received the support you needed. We're always here for you!
I felt so supported
I was so much needing help to get a prescription for my acute eczema. The chat function, was amazing. I felt supported. The doctor was able to meet me after an hour. Prescription sorted and the doctor was patient with me. Thank you so much.
3 juli 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for sharing your experience! We're glad to hear that our chat function provided the support you needed and that the doctor could assist you promptly. Your satisfaction means a lot to us—thank you for trusting us with your care!
Dr.Sher is by far the best doctor I…
Dr.Sher is by far the best doctor I have ever come across. He answered all my questions and he helped me so much. I will definitely come back to you with any other medical issues.
25 juni 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your wonderful feedback!
We're happy to hear that Dr. Sher was able to provide the support you needed.
We look forward to assisting you again in the future with any medical concerns.
Your trust means a lot to us!
Excellent service
Excellent service, highly recommend if you are in an emergency and need help quickly and don't want to go to the hospital if it happens to be a bank holiday.
24 juni 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your kind words!
We're glad we could assist you in a time of need, especially when access to a hospital may be challenging.
Your recommendation means a lot to us!
Very convenient and was available on…
Very convenient and was available on the weekend when I was available
22 juni 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your feedback!
We're glad to hear that the service was convenient and accessible when you needed it most.
Your time is valuable, and we're happy to have been able to assist you!
Speedy consultation
Had a great experience with the platform and the team (Annie) for giving basic orthopaedic consultations to patients in need in a speedy and effective manner..
22 juni 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your positive feedback!
We're thrilled to hear that you had a great experience with our platform and team, especially with Annie.
We're committed to providing timely and effective care, and your satisfaction means a lot to us!
Svar från Dr.Galen - Online Health Consultation
Thank you for sharing your feedback!
We're glad to hear that you had a fast response and a compassionate experience with the doctor.
Your satisfaction is important to us!
As a medica practioner listed on Dr…
As a medica practioner listed on Dr Galen. I am happy with the platform where I can assist and give basic advice. Appreciate the ease of navigation on the app and the amazing Annie
15 juni 2024
Omdöme utan inbjudan
Svar från Dr.Galen - Online Health Consultation
Thank you for your kind words doctor!
We're glad you're enjoying the platform and the ease of navigation.
We're also happy to hear that Annie has been of great help.
Your contributions are valuable, and we appreciate your support in providing care through Dr. Galen!
Svar från Dr.Galen - Online Health Consultation
Thank you for your feedback!
We're glad we could assist you.
If you need anything else in the future, feel free to reach out.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.