I thought that it didn't understand what I was trying to say about my problem, that I am I'll in bed . On my appointment date there was no part saying to cancel or change my date .day. and time. To ma... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yes I am very happy with DrDoctor app..I have given 5 stars as it is really easy to access all appointments,letters etc and no more waiting for appointments to come through the post and also helps the... Se mer
Företaget har svarat
The experience is great for me, as the information is always to hand to keep track of appointments and letters sent from my Consultants. The best thing is, I cannot misplace my letters anym... Se mer
Företaget har svarat
I have already answered this. But now I am getting confused! Was this communication about you setting me up with contact numbers and e-mail? Or about my visit to Ealing Hospital yesterday?
Företaget har svarat
Företagsinformation
Skrivet av företaget
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Kontaktuppgifter
75 Bermondsey St, SE1 3XF, London, Storbritannien
- support@drdoctor.co.uk
- drdoctor.co.uk
4,4
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not only have you contacted me
Not only have you contacted me, I have had a phone call from the Hospital this afternoon.
25 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Angela,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Nice to see all my appointments I…
Nice to see all my appointments I always forget and miss appointments hopefully
25 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear veronica,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Fantastic and no time no time wasted
Fantastic and no ttime wasted, well done and keeping it up, thanks
23 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Enyinna,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Informing you of appointment and details of where the appointment is held
From getting the appointment through I have been kept updated of date and time and where my appointment is at
23 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Mark,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
It was easy to use having forgotten my…
It was easy to use having forgotten my password.
23 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Dee,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
NHS (drdoctor)online booking service is…
NHS (drdoctor)online booking service is excellent, comes straight to your email and can never forget such well reminded appointments.
Well done NHS, well done Homerton hospital for using it.
22 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Munasimenda,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to change appointments...
20 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Patricia,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Memory saver
Being deaf and elderly I find your written information very useful and of course saves paper and a refresher to boot thank you.
20 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Mrs S Fraser,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Excellent
Everyone are fantastic and lively people from doctors, Nurses and others staff members they are wonderful people
20 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Dare,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Jim,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to navigate and is quick too
17 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear maria,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Deirdre,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Allison,
We are sorry to hear you are struggling to get in touch with your Trust. We hope you have now managed to contact them, if not and you are still having issues, please check for any alternative number to call provided on any of your digital letters within the platform. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Sarah,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Hull Royal Infirmary - Rheumatology Department, Consultant Mr Middleton
I would like to express my sincere thanks to the Rheumatology Department at Hull Royal Infirmary and particularly to Consultant Rheumatologist Mr Middleton for the outstanding care and treatment I have received over the past several years.
I have a complex medical condition, and throughout my care Mr Middleton has always treated me with professionalism, compassion, and expertise. His knowledge, understanding, and commitment have given me great confidence in the treatment I have received.
I would also like to recognise the excellent service provided by the Rheumatology Department and the hospital staff. My appointments have consistently been well organised and on time, and every member of the team has been courteous, caring, and supportive.
The standard of care I have received at Hull Royal Infirmary has been exceptional, and I am truly grateful to Mr Middleton and everyone involved in my treatment. Thank you for your dedication and for making such a positive difference to my health and wellbeing.
16 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Jeffrey,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
A minha opinião sobre o atendimento
Fui muito bem atendido e gostei como foi abordado o meu problema e senti interesse do Médico em querer me ajudar. M Obg .
15 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Prezado Paolo,
Muito obrigado pelo seu feedback positivo; ficamos felizes em saber que você está satisfeito com o serviço que está recebendo do seu Trust e da DrDoctor. Caso precise de mais suporte ou tenha dúvidas adicionais, você pode consultar nossa seção de perguntas frequentes (FAQ) aqui: https://drdoctorsupport.zendesk.com/hc/en-gb.
Se tiver qualquer problema no futuro, por favor, acesse https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new para enviar as informações necessárias; nossa equipe terá prazer em ajudar.
Atenciosamente,
Elise
DrDoctor
I need printed letters
15 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Ndubueze,
You can switch to printed letters at any time, the link to do this is provided here: https://drdoctorsupport.zendesk.com/hc/en-gb/articles/20857623368082-How-to-switch-between-paper-and-digital-letters. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Joan,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
First time in using this service and …
First time in using this service and I would definitely use it again. It gives you clear precise instructions so it's very easy to do.
15 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear kay,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Did not get a call
14 juli 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Jan,
Sorry to hear you didn't receive a call from your Trust, we hope you have managed to use the platform to rebook an appointment or that you have heard back from them since. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.