I received this email after having a phone call from the hospital, having explained to me that it was up to me if I took the appointment or not. I declined as my wrist was ok , that I was still doing... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yes I am very happy with DrDoctor app..I have given 5 stars as it is really easy to access all appointments,letters etc and no more waiting for appointments to come through the post and also helps the... Se mer
Företaget har svarat
The experience is great for me, as the information is always to hand to keep track of appointments and letters sent from my Consultants. The best thing is, I cannot misplace my letters anym... Se mer
Företaget har svarat
I find that some times physically letters take a lot longer to arrive and you cam miss appointments . However this alerts to attend the appointments on time. For people who are computer literate, it... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Kontaktuppgifter
75 Bermondsey St, SE1 3XF, London, Storbritannien
- support@drdoctor.co.uk
- drdoctor.co.uk
4,4
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always keeps me updated with…
Always keeps me updated with appointments and any information
13 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear David,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Delwar,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Good enough to get used to
Goof for looking at my medical records and appointments thank you
4 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Patient,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Great experience and knowledge makes my…
Great experience and knowledge makes my days easier and constructive
12 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Hassan,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Glorie,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
The experience is great for me getting Paperless Letters
The experience is great for me, as the information is always to hand to keep track of appointments and letters sent from my Consultants. The best thing is, I cannot misplace my letters anymore.
Even though l have signed up to Paperless Letters/Appointments, Physio Departments are still sending out Hard Copies…Why?
I am yet to find out how far back letter from Hospitals go back for review by Patients. Sometimes these are needed when applying for Benefits eg. PIP for the first time.
Saying all the above, this can only be achieve if Patients have adequate Internet connection or package.
Messages are sent as Text Messages saying…One has a new Appointment or Letter from said Hospital. To go Paperless a reliable Internet Connection does help.
Think I’ve said enough now 🥰
1 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Jenny,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. In relation to your query around paper letters still being sent by your physio, this is with regards to how they process their communication. Please can you notify them of the issue directly and they may be able to toggle this feature off for you directly.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Vivien,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I find that some times it is challenging due to my eye sight i try to make the font bigger but can never put the documents back as i find themphysically…
I find that some times physically letters take a lot longer to arrive and you cam miss appointments . However this alerts to attend the appointments on time. For people who are computer literate, it is very good but for people who are not it is a real headache. May be in 100 years with the change in generation, it will be fully effective.
6 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Pushpa,
Thanks so much for your feedback, I have passed this information onto the team to see what we can do regarding accessibility of wording size. However, if you are reading your letters on a handheld device this would likely prove quite difficult due to size. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very helpful I didn’t know about this…
Very helpful I didn’t know about this fantastic
4 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Debra,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
It was quick and easy.
4 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Pat,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear David,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Got a letter stating I have a letter so…
Got a letter stating I have a letter so I logged on tells can’t find the letter so I go to the help page it suggests that I sign in with another persons name how’s that going help also tells me to log on to no s foundation my hospital is not listed god help us all
2 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Terry,
So sorry to hear you are having so many issues - you can switch instead to paper letters by following this guidance: https://drdoctorsupport.zendesk.com/hc/en-gb/articles/20857623368082-How-to-switch-between-paper-and-digital-letters. In the interim if you are still strugglign to access your details, please email support@drdoctor.co.uk and someone will be able to assist you.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Access straight forward.
1 september 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Harry,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Older people such as myself
Older people such as myself
Cannot cope without the help
Of Essential Servises
Such as your's
Thank you all
Regards
P.T
B90/UK
🇺🇦🇬🇧🌞😎❤👌🏻
31/08/2026
31 augusti 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Peter,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Brilliant I’m happy with the service
Brilliant I’m happy with the service
29 augusti 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Lourdes,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Svar från DrDoctor
Dear Marjorie,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
My son's foot is getting worse day by…
My son's foot is getting worse day by day. I need an appointment as soon as possible.
29 augusti 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Sultanah,
This is just the review site for DrDoctor, should you need an appointment with a doctor please contact a number provided on one of your most recent digital letters. Alternatively, please take your son to the hospital should his health be deteriorating and if his medical care is required imminently.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very easy to use and access I didn't…
Very easy to use and access I didn't have any problems with it
27 augusti 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Sebastian,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Found it easy to use and the…
Found it easy to use and the instructions understandable 😀
26 augusti 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear David,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
App is convenient to use
26 augusti 2026
Omdöme utan inbjudan
Svar från DrDoctor
Dear Marciana,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.