drdennisgross.com Omdömen 7

Bought a mask from their website. You can’t believe the problems:
1. Let’s start with this problem: Their first email to me confirming my purchase, as well as their website says that you have to register the device within 30 days to get the one year warranty. It is not automatic. They measure 30 days from the date of online purchase… not date of delivery, of which they have an email from their shipping co. as to when the device was delivered (which was 10 days after ordering). I digress: then the links to register did not work, so I have to ask for a link by emailed CS , that took 5 days for them to send the link. (the timeframe was a problem as it was a Christmas gift, so it sat under the tree for 2 weeks)
2. The packaging insert included a very specific direction on the type of wall charger usb port you must use. (a cord did come with the mask, but no port). Try looking at any usb you have in your home, they do not list the type of port they are. So I bought one on Amazon.
3. I plugged the mask in, and charged it, as the directions stated. Nothing, nada (the light was on during charging). So I try the chat feature on their site, don’t do that, it’s a bot. Then I call, no one answers. So I start emailing CS. They tell me to take pictures of all kinds of stuff: the usb port and it’s purchase, a video of me unplugging the mask and then trying to turn it on… . Each video was too large to send… this process was a fiasco. This took about two weeks of emails.
4. Finally, they sent me a label to send the mask back. I did ask for a replacement, not a return.
5. I received the replacement mask in average time. I then go to their site to register the new mask, and after doing so, they email me that the replacement mask will not be covered under any warranty…and I was to read the fine print. So I read the fine print. Yep, no coverage for an exchange…. Even though the first mask never turned on.
6. I email CS that I now want to return this replacement mask. I had to email back and forth with them 17 different emails to get a label (I just now went into my emails and counted, so I could accurately write this review).
7. And I had 21 emails regarding the first mask, and I counted 19 different pictures that were sent.
Save yourself………………….

bought the Dr. Dennis Gross LED mask expecting a premium medical-grade device, but the LED lights failed completely after very little use. For a device at this price point, that is a massive quality control failure. To make matters worse, their 'Warranty' is a total headache. They approved my claim (admitting the device is broken) but refused to send a replacement unless I jumped through hoops to return the dead unit first. They are essentially holding my replacement hostage while I'm left without the treatment I paid for. If you are considering this mask, BE WARNED: the tech is unreliable and the customer service uses friction tactics to avoid making things right. Save your money and buy from a brand that actually stands behind their technology. I personally dealt with Bonnie, and Joseph so stay away from their if you want anything even slightly better than mediocre customer service

Operating on an poor platform with zero customer service. I had an issue with an order. Called customer service 10 times; no one was ever available. Someone finally picked up, but they could not resolve my problem. Tried texts, chat, it's all operated by bots who can't perform. It's now been 24 hours. My credit card has been charged, but my order hasn't been processed, according to CS. First and last time shopping with them.

After only 3 months, my Dr. Dennis Gross LED Spectra Eye Mask stopped working. I spent 4 weeks going back and forth with customer service, sending photos, serial numbers, and more, only for them to stop responding completely. Total waste of time. Poor quality and even worse service. I’ll never buy from this brand again—there are better options that actually honor their warranty.

Avoid at all costs.
Bought the LED face mask as a Christmas present for my daughter. It stopped working after one use. After making contact about this at the start of January and sending a video showing the mask turning off after a few seconds, I was promised I would be offered either a refund or new mask after the video has been reviewed. Since then I have heard nothing and now feel I have been scammed out of a few hundred pounds.

A bit harsh. The products did not work well with my skin, which is strange. I wish I could try their night Intense Wrinkle Cream.

Website does not allow for any review under 5 stars.

Tried to submit honest 3 star review. Face broke out horribly: first pimples, then milia, then blackheads. Cleared up after 4 weeks but now red scars. Saw no change in skin texture or lightening of minimal pigmentation. But was hopeful that in time would get results promised by website.

Keep trying to submit the above review and get “warning error”

Also suggested they offer customer service to help customers through awkward beginning.

Disappointing that I offered positive and negative points and denied opportunity to give review. Notice only 5 star reviews on drdennisgross.com.