Customer service is amazing! There is always a real person to take my calls during regular business hours, and they go out of their way to help me.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
DRAKE SOFTWARE (telephone) employees curse at you!!!! (not a good look guys) ...Their customer service dept is the worst in the industry.... Having a painful (user) experience with this company. I am... Se mer
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I have been using Drake Software for many years and have always had a good experience. The people have have talked with have been very helpful and answered all my questions. I would highly recommend... Se mer
Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Se mer
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Företagsinformation
Skrivet av företaget
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Skrivet av företaget
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Kontaktuppgifter
111 Technology Drive, 28734, Franklin, USA
- 828.524.8020
- drakesoftware.com
3,6
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I have been with Drake for many years…
I have been with Drake for many years 30+
MOST importantly SERVICE. This year was not a fun year, with all the tax changes I can understand but I've called in more times this year than the 30 yrs total i think, due to so many flaws and error codes.
Service was not as good as it should of been- I had to call back 3 times with one issue.
I do hope this area improves.
21 maj 2026
Svar från Drake Software
Thanks for taking the time to share your experience with us, Neva. We truly value the trust you’ve placed in Drake over the past 30+ years, and we understand how important dependable service is during a demanding tax season.
We’re sorry to hear this year brought more frustration than it should have, especially with needing to call multiple times to resolve a single issue. While this season included significant tax law changes and updates, we know that doesn’t make the experience any less challenging when you’re trying to get answers quickly and efficiently.
Your feedback is important, and we appreciate you being candid about where we fell short. If there are any unresolved concerns, our Support team would be glad to assist further at (828) 524-8020 or Support@DrakeSoftware.com. We sincerely hope your experience improves moving forward, and we appreciate your continued loyalty to Drake.
Not What They Used to Be
Drake Software was known for great customer service, a decent (but somewhat limited) tax prep software and affordable pricing for smaller customers.
Support has deteriorated. I'm often having to teach them about how their product works. They usually do little more than read aloud from their knowledge base.
The product has slowly continued to improve, but pricing has nearly doubled in the past few years. It's becoming expensive enough where it's causing me to consider alternatives. I would hate to do that since I do feel at the end of the day, this company does care about it's customers. It's just making it difficult for us to stick with them.
20 maj 2026
Svar från Drake Software
Thanks for taking the time to share your experience, Avi. We understand how frustrating it can be when support interactions feel less helpful than expected, especially when you’ve relied on us for both dependable service and affordability over the years. We also appreciate you recognizing the improvements in the software and your feeling that we care about our customers.
Your feedback about support quality and pricing is important, and we’re sharing it with our team. If there are specific concerns or recent experiences you’d like us to look into further, please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can better assist you.
Svar från Drake Software
Thank you for your review, Joseph.
We're delighted to hear that you've found Drake easy to use and worth the cost. When software helps simplify your work while providing value, it can make a meaningful difference throughout the tax season.
Thank you for taking the time to share your experience and for your kind words.
Svar från Drake Software
Thanks for sharing your feedback, Annette. We’re glad to hear you love the tax software, but we’re sorry your customer service experience didn’t match that. Please contact Drake Support at (828) 524-8020 or Support@DrakeSoftware.com so we can better understand what happened and help.
Drake used to be affordable they used…
Drake used to be affordable they used to pride themselves of not increasing their price. They started to interduce large increases every year. They are giving less and less every year. I had an single user unlimited bundle for 2025 tax year for 2026 they are charging me more for 150 Tax Returns. I am considering changing. They know changing is a hassle so don't get started with them.
18 maj 2026
Svar från Drake Software
Thank you for sharing your experience, Shimshon. We understand your frustration regarding the pricing changes and the reduction in return limits compared to what you previously received. We know how important affordability and consistency are, especially for long-time users.
We’d appreciate the opportunity to discuss your concerns and review your account with you directly. Please contact our sales team at (800) 890-9500 or email Support@DrakeSoftware.com so we can better understand your situation and help explore available options.
Satisfied Drake user since 2007/2008
Drake user since 2007/2008. The usability gets easier each year. New features such as the portal, workflow, and DrakePay have been added in recent years to streamline and save time. Of course these features add cost and I do find it a little expensive for the number of returns that I prepare, but I haven't seen anything as easy to use that costs less. As a tip, I always purchase at the lowest price before May 31. Tech support (as well as other departments) is very responsive. DrakeCPE makes it easy, reasonably priced and convenient to obtain and keep records of CPE credits each year. Overall, I'm very satisfied with Drake.
17 maj 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for sharing your experience with us, Katherine. Nearly two decades of trust means the world, and we're glad features like the portal and DrakePay are saving you real time during the season. We'll keep working to make each year feel smoother than the last.
Every time I call everyone treats me…
Every time I call everyone treats me like they really care. They never make me feel dumb for not figuring out something on my own time.
15 maj 2026
Svar från Drake Software
We appreciate your review, Carrol. Knowing that our team made you feel comfortable asking questions is exactly the kind of support experience we aim for. You should always feel welcome reaching out, no matter how small the question.
It used to be good
It used to be good, not anymore, prices keep going up with customer service keep getting worse!!!!
15 maj 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for taking the time to share your feedback, Chris. We’re sorry to hear that your experience hasn’t matched the level of service you previously received, especially regarding pricing and customer support. We understand how frustrating that can be.
We’d like the opportunity to learn more and help however we can. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can look into your concerns directly.
Issues and Problems
They do seem to be responding to individial tax prepaprer issues in a 'kinda' timely basis
3 januari 2026
Svar från Drake Software
Thanks for the feedback, Dixie. We're always working to be more responsive, and we appreciate you sticking with us. If there's ever anything specific we can help with, don't hesitate to reach out.
Drake products have soared in price but…
Drake products have soared in price but plummeted in support! Features removed from Drake yet they add on other features for a price. I think since they were bought out the focus is on money not product or service. I had to spend way more time on the phone with support because they didn't know the answer and refused to seek help. They would have me hold on while they googled or something. The could have researched and called me back but the times they said they would call back they didn't.
17 mars 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for taking the time to share your feedback, Lonnie. We’re sorry to hear that your recent experience with both support and product changes has been frustrating. We understand how important it is to get clear answers quickly, especially during busy times, and we regret that we did not meet your expectations with follow-through or communication.
Your comments about pricing, feature changes, and support responsiveness are valuable, and we’ll make sure they’re shared with the appropriate teams. If you’d be willing, we’d like the opportunity to look into your experience further. You can reach our support team directly at (828) 524-8020 or email Support@DrakeSoftware.com so we can better address your concerns.
First at all
First at all, at the begining of the tax season I was so confident that maybe it will be as the other program that I have been using for almost 10 years, and surprise was so complicated, but I am a very fight person and after 2 weeks I figure out the way Drake works, some tech supports needs better educated the way answer the phone, maybe Im too old or old school, greed the person at the other line ( good morning, afternoon or evening () these apply to English and Spanish and some are or were a little rood , and plus if you want to use spanish speaker they are able after 9 am central time , I think a little to late. And create a plan to train a new customers to buy a Drake software, because you already know who they are.
13 maj 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for taking the time to share with us, Javier. We admire your persistence in learning the software, and we're glad you found your footing. Your feedback about the support experience and Spanish availability is valuable to us. If you ever need assistance, our Spanish support team can be reached at (828) 349-5500, and our general support line is available at (828) 524-8020.
I give Drake 5 stars because I received…
I give Drake 5 stars because I received all the support I needed throughout my first tax season. I had never felt so supported in something that mattered so much to me.
This was my first year preparing taxes and starting my company on my own. I was completely new to tax preparation and was also learning the Drake software at the same time. Despite being new to both, the support team always took the time to guide me with patience and professionalism.
Their help made a huge difference in my learning experience, and I will never forget the support I received.
I will always be Drake customer.
13 maj 2026
Svar från Drake Software
Zenaida, thank you so much for sharing this. Starting your own firm and learning tax prep at the same time takes real courage, and we're honored our team could be part of that journey. Your first season is a milestone, and we're glad it felt supported from start to finish.
I met with a sales person who moved…
I met with a sales person who moved back & forth in his chair the whole time making me dizzy.
I have not found customer support to be as helpful as I expected. At Intuit, whose support I used to despise, the support improved over the years to become a great support network. Please help your people be more educated and more willing to go the extra mile to help the support call-ins.
13 maj 2026
Svar från Drake Software
Thanks for sharing your feedback with us. We’re sorry your experience left you feeling disappointed, both during your meeting and when reaching out to support. We understand how important it is to feel comfortable, heard, and confident that the team assisting you is knowledgeable and willing to help thoroughly.
Your comments about customer support and the level of service you expect are valuable, especially from someone familiar with the standards set across the industry. We’re always working to improve the support experience and better equip our team to assist customers effectively.
easy renewal
13 maj 2026
Svar från Drake Software
Thanks for letting us know, Debbie. We're glad the renewal process was smooth for you.
Drake continues to raise rates and…
Drake continues to raise rates and lower the service. The removed the accounting package from the base fee and increased fee by 15% so you get less but pay a lot more.
4 maj 2026
Svar från Drake Software
Thanks for taking the time to share your feedback, KK. We understand your frustration around pricing changes and the accounting package no longer being included in the base fee. We know value and reliability matter when choosing software, and we’re sorry this year’s experience left you feeling like you’re paying more while receiving less.
We appreciate you sharing your concerns, and we’ll make sure this feedback is passed along to the appropriate team as we continue evaluating both our products and customer experience.
Great tax software!
I started using Drake last year after using another tax software for over 20 years and I couldn't be happier! I was pleasantly surprised on how thoughtful the program is and user friendly. Very happy I made the change!
13 oktober 2025
Svar från Drake Software
We appreciate your review, Melinda. Making a switch after 20 years is a big decision, and it means a lot that the experience felt thoughtful and intuitive from the start. We're happy you're here.
Five stars for customer service
After years of dealing with overpriced, bloated tax software, switching to Drake was a breath of fresh air.
Drake is affordable, easy to use, fast, and packed with features that actually integrate well together. The workflow feels designed by people who understand how tax professionals really work instead of software companies trying to maximize upsells and subscriptions.
But the biggest difference — and the reason they earned 5 stars from me — is the customer service.
When you call Drake, real people answer the phone. Knowledgeable people. Patient people. People who genuinely want to help you solve the problem and get back to work. They stay with you until the issue is resolved.
That experience is becoming rare in the software world.
By comparison, products like Intuit often feel designed primarily to extract as much money as possible while making support difficult to reach when you actually need help.
Drake still treats its customers like human beings and partners, not just recurring revenue accounts.
Highly recommended for tax professionals who value efficiency, reliability, and real support.
15 april 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for taking the time to write this, Tim. We're glad the workflow feels like it was built for how you actually work, and that our support team has lived up to that standard when you've needed them. That combination of usability and real human help is something we take seriously.
Phil Drake ... Where are you!!!
Phil Drake.. where are you. I've purchased this program since the 80's.. This was a horrible year.
1. Program ran so slow on the network
2. Program was not released in time ( OK business was not released until after 2/15
3. Program had so many programming errors.. Some schedules didn't total correctly.. and some did double entry when you entered under certain categories
4. Customer Service was a joke. They read from a script. Majority had no common sence... I doubt they have a highschool education.
5. Price is getting crazy high.. especially when it is getting where we can't trust the program.
6. We found program error, but they said programming said they weren't going to correct.. we just had to work around it.
GREED.. A BIG COMPANY BUYS.. QUALITY GOES DOWN .. PRICE GOES UP
15 april 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for taking the time to share your experience, Ann. We’re sorry this season felt so frustrating, especially after relying on Drake for so many years. Slow network performance, release timing, software errors, pricing concerns, and support that did not meet your expectations are serious concerns, and we understand why they would affect your confidence in the program.
We’d like the chance to look into this with you directly. Please contact Drake Support at (828) 524-8020 or email Support@Drakesoftware.com so our team can review the issues you ran into and help with the best next steps.
Drake software makes preparing tax…
Drake software makes preparing tax returns easy and accurate.
13 maj 2026
Omdöme utan inbjudan
Svar från Drake Software
We appreciate your review, Roger. Easy and accurate is exactly what we aim for. Thanks for trusting us with your work.
Full functionality for a good price.
Drake provides full functionality and all return types I need for a good price. It allows me to serve family and close friends for a good price for them and do pro bono returns for those who need the help.
15 april 2026
Omdöme utan inbjudan
Svar från Drake Software
Thanks for sharing that, Scott-Kerrie. We love hearing that the software helps you serve your community, including those pro bono returns. That kind of work matters, and we're glad Drake makes it easier to do.
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