DragonVapourUK Omdömen 

107
TrustScore 2 av 5

1,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered istick power 2c a week ago and not received any contact from seller ? I've gone through the process of age verification but coming back as failed made several attempts at this and again all fa... Se mer

Betygsatt 1 av 5 stjärnor

Ordered vape juice x4 bottles with express delivery off the website and got a email next day saying it's been cancelled with no explanation and to be refunded.... That was 7 days ago still waiting for... Se mer

Betygsatt 1 av 5 stjärnor

Terrible company. Still not received my items I ordered & I've emailed them about 4 times to ask for a refund. MY ADVICE IS DONT BUY ANYTHING FROM THEM AS THEY DONT SEND YOU WHAT YOU ORDERED, DONT REF... Se mer

Betygsatt 5 av 5 stjärnor

Always excellent customer service shown by this company. Any time there has been a problem with my order (such as something being out of stock) they have always rang me to arrange an alternative opt... Se mer

Företagsinformation

  1. E-cigarettaffär

Informationen kommer från olika externa källor

Dragon Vapour offers over 60 brands of premium e-liquids plus a huge range of hardware that is suited to both users who are just starting out and for more advanced users. Furthermore, Dragon Vapour also offers different lines of CBD that can either be ...


Kontaktuppgifter

1,8

Dålig

TrustScore 2 av 5

107 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,8

Alla omdömen

(107)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Item ordered and payment accepted

Item ordered and payment accepted, only for a refund to be issued 12 hours without explanation. On contacting them by telephone, I was advised the item was probably out of stock - it's still showing on the site as being available, so I've no idea what's going on there.

29 juni 2023
Betygsatt 5 av 5 stjärnor

Always excellent customer service shown…

Always excellent customer service shown by this company. Any time there has been a problem with my order (such as something being out of stock) they have always rang me to arrange an alternative option.

Their mystery 'value' boxes are awesome! I've ordered multiple times and have not yet received anything that I didn't like!

18 april 2023
Betygsatt 5 av 5 stjärnor

Legends

End of line stock on my existing order but the happy gent that rang me, offered an alternative and still got it to me in good time, wealth of knowledge, unbelievably helpful, highly recommend

4 april 2023
Betygsatt 1 av 5 stjärnor

a terrible experience

I purchased a product, and I did not know that it was prohibited in the country in which I reside, and when it was returned , I did not find anyone cooperating with me to replace the product, I did not even ask for a refund money, I only asked to replace it, a terrible experience

12 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

a terrible experience

I purchased a product, and I did not know that it was prohibited in the country in which I reside, and when it was returned to you, I did not find anyone cooperating with me to replace the product, I did not even ask for a refund, I only asked to replace it, a terrible experience

12 januari 2023
Logotyp för DragonVapourUK

Svar från DragonVapourUK

Dear Adham,

Thank you for your review and we're sorry we didn't meet your expectations. I've had a quick look at your emails with us and can confirm that we responded to every email you sent to us. As your order was rejected by international customs in your country, there was nothing we could do because any replacement would also have been rejected.

Apologies.

Kind regards,

Dragon Vapour

Betygsatt 5 av 5 stjärnor

No complaints here

No complaints here. These guys are great! On a side note i disliked 80 percent of the new products i ordered but thats not their fault. So frustrating as thats my normal percentage, around 2 or 3 out of 10 all like ahhhh

2 juli 2022
Betygsatt 1 av 5 stjärnor

never return my money

never return my money, never answer

11 juni 2022
Logotyp för DragonVapourUK

Svar från DragonVapourUK

Hello,

Thank you for your review. We've looked into this case and we can see that we responded to the initial email which stated that as you had violated our terms and conditions and your own national requirements, you essentially invalidated your consumer agreement with us. Since then, you have proceeded to copy and paste the same email in excess of 15 times within 10 minutes. We have responded to one of these emails with a similar response to your initial email. However, we do not have the resources to duplicate these responses to all of your replica emails.

We're sorry your experience wasn't to the standard you expected and your feedback will be used to improve our services.

Kind regards,

Dragon Vapour

Betygsatt 1 av 5 stjärnor

Order cancelled with no correspondence

Order cancelled with no correspondence, had to chase up a reason after PayPal notified me of a refund

25 februari 2022
Logotyp för DragonVapourUK

Svar från DragonVapourUK

Dear Nick,

Apologies for this. We can see from your our emails that we did send you an email shortly after your order was refunded with a reason as to why it cancelled. In this very rare scenario, we were unable to fulfill your order so an immediate refund was issued as we didn't want to hold onto your funds and didn't want you waiting longer than necessary to receive your money back.

Thanks,

Dragon Vapour

Betygsatt 5 av 5 stjärnor

A really pleasant shopping experience

A really pleasant shopping experience, outstanding customer service and a really quick dispatch and delivery. Can't fault DragonVapourUK, will definitely be a returning customer.

7 december 2021
Logotyp för DragonVapourUK

Svar från DragonVapourUK

Thanks for the fantastic review and feedback David. We're glad you enjoyed your shopping experience with us.

Betygsatt 5 av 5 stjärnor

Fantastic service

Was overcharged and they messaged me and refunded it before I’d even noticed. Hermes were taking a while with my first shipment so the 2nd was sent out with Royal Mail first class. Couldn’t have been more efficient with helping me and keeping me updated. Fantastic service.

26 november 2021
Betygsatt 5 av 5 stjärnor

I ordered 11x10ml of Nicotine Salt

I ordered 11x10ml of Nicotine Salt.
I received only 10 pieces instead of 11 even written on the order.

Decided to turn my 2 stars into 5 stars to that warm response from the staff willing to fix a minor issue.

26 november 2021
Logotyp för DragonVapourUK

Svar från DragonVapourUK

Dear Nick,

Apologies for this. Could you please email info@dragonvapour.com, stating your order number and we’ll get this issue solved for you asap.

Kind regards,

Dragon Vapour

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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