We ordered a wedding event box containing 60 mini doughnuts and personalised toppers from Doughnut Time for a total of €229.06. The delivery date was explicitly set for 21 August 2026, as the... Se mer
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Det här tycker kunderna
Donut Time was always the special treat we bought in for all special family occasions. At £25 for 6, they were quite an expensive indulgence but we loved those few occasions a year where we would all... Se mer
What a fantastic company! Sorted out a minor problem with my order literally overnight, and delivered the most incredible gluten free donuts to my lovely Dad. WOW. They look amazing and he is made... Se mer
Företaget har svarat
As someone who is vegetarian and gluten intolerant it is very hard to find sweet things that fulfill both requirements and be satisfying. These doughnuts more than fulfilled these requirements! They a... Se mer
Företagsinformation
Skrivet av företaget
Doughnut Time specialises in premium doughnuts , corporate gifting and branded doughnuts . Freshly made to order with vegan and gluten free options , we deliver personalised doughnuts across the UK and Europe for business and consumers a like. If you need a single box to thousands of doughnuts contact us at hello@doughnuttime.co.uk , we will gladly provide a a free quote and we are always happy to make up samples of our bespoke doughnuts.
Kontaktuppgifter
London, Storbritannien
- hello@doughnuttime.co.uk
- doughnuttime.co.uk
3,3
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
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As always super service
As always super service, great delivery and absolutely delicious doughnuts! Would be great if the orders would link up to rewards wallet.
25 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hey! Thank you so much for taking the time to review us 😊 It's so lovely to hear how much you enjoy our doughnuts and overall ordering experience. Thank you for your feedback on the loyalty scheme, I will be sure to pass this over to the wider team. Thanks again, Team DT!
Caution : can’t rely on delivery!
I ordered gluten free donuts to be a significant part of my best friends 40th birthday party. Donuts are a rare treat for those with coeliac right! I paid extra for weekend delivery. They never arrived. As disappointing as this was, I was more disappointed to have to send multiple emails before I got a refund and even more disappointed to find out there was no compensation or improved offer on my order.
21 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Teena, I'm so sorry that your order didn't arrive as expected. We use a third party courier to deliver our parcel and on the rare occasions they do face unexpected issues causing them not to deliver on time. We understand how disappointing this is and we sincerely apologise for that and the inconvenience it has caused. I can see that our team worked to resolve this for you and offered to resend the order out to you for the next available delivery date. As this didn't work for you, we processed a full refund for the order as requested. Please accept our apologies again for your recent ordering experience! Kind regards, Team DT
Sugar time
More sugar than a Krispy Kreme, so alot more money just means alot more sugar it seems, can still taste the sugar after a whole cup of tea, over half the dooughnut went in the bin. Couldnt actually taste the dough part of the doughnut, seemed it would have been nice with half the amount of sugar.
25 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Nathan, thank you for your feedback. We're sorry to hear that the doughnuts weren't to your taste on this occasion. They are handmade and decorated using premium ingredients and they do make for the sweetest treats. They're also perfect for sharing! We do hope you'll give them another try in the future. Kind regards, Team DT
This is NOT a donut
This is not a donut - it’s a cheap, stodgy gluten free vanilla cake shaped like a donut, and covered in overly sweet icing.
Anyone who reviews this as a “donut” is misleading you. Do not spend money on these dry and overpriced cons.
23 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Ella, we're sorry to hear that our gluten free cake doughnuts weren't to your taste. They are handmade fresh and decorated daily using premium gluten free ingredients which does give them a more cake like texture and we think they taste delicious! We do hope you'll give them another try in the future. Kind regards, Team DT
I ordered my order to the wrong address…
I ordered my order to the wrong address so it didn't arrive - they were understanding and for an extra £15 re-made it and delivered it. It was gluten free so we were very excited about it. The donoughts were very tastey and great flavours but in our opinion were more cake like than donought like, but that's what you expect with Gluten free flower. We have had the normal donoughts before and they are incredible.
7 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hello, thank you so much for reviewing us! We're sorry to hear the first order didn't get to you but we're so pleased to hear our Customer Service team were able to help get another box sent out to you. We're so happy that you enjoyed our gluten free cake doughnuts, they really do taste great! We hope to see you back again sometime soon! Best wishes, Team DT
Ordered a number of times - always good
I have ordered from Doughnut Time a number of times, the products are always eye-catching and tasty. This time I ordered a gluten free box for someones birthday and unfortunately the product arrived with the doughnuts missing an amount of icing off each of them. It was a little disappointing but it isn't their fault and will be due to shipping.
10 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Katie, thank you for reviewing us! It's so great to hear how much you enjoy our doughnuts and have ordered from us multiple times. I'm sorry to hear that your recent order didn't arrive as you'd hoped. Although we do use 'fragile' and 'this way up' messaging on our packaging, we do use a third party courier to deliver our doughnuts and on the rare occasion they aren't the most careful and we'd like to apologise for that! We do hope the gluten free treats still tasted great. Kind regards, Team DT
Don’t bother with the gluten free doughnuts
Ordering was great, quite pricey but for gluten free doughnuts I was happy to pay! Delivery was seamless and they were packaged really well.
Opened the package - absolutely gorgeous looking doughnuts! Took a first bite and DISAPPOINTMENT the doughnuts were cake doughnuts dry dense and oily they all tasted the same no matter which flavour you tried and they all tasted like cheap nasty vanilla sponge. Save your money these are not the gluten free doughnuts you are looking for. Disgusting and let’s be honest being coeliac our standards for doughnuts are already pretty low so these had to be horrific for me to be this unimpressed.
13 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Laura, we're sorry to hear that our gluten free cake doughnuts weren't as you hoped. They are handmade and decorate fresh using premium gluten free ingredients giving them a more cake like texture and we think they taste great. We're sorry they weren't to your taste on this occasion and we do hope you'll give them another try some time in the future! Kind regards, Team DT
Dave was so kind!!!!!!
Dave was so kind!!!!!!
The store is lucky to have him.
Doughnut was delicious also
11 september 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hiya, thank you so much for your fab review! It's so wonderful to hear how helpful Dave was on your recent visit and we're so pleased you enjoy the doughnut too! 😊
The best doughnut your ever taste
The best doughnut your ever taste.
Delivery so fast ,great customer service
31 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hey Yanet! Thank you so much for your fab review, it's so wonderful to hear how much you loved our doughnuts and the overall delivery experience 😊
Dave,He is a good boy
Dave,He is a good boy, he explained everything in detail and we were served at Covent Garden.
30 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Luisa! Thank you for reviewing us, we're so pleased you had a great recent experience visiting out Covent Garden store. It's so great to hear how helpful Dave was and we hope to see you back again sometime soon!
Delicious!
Doughnuts arrived on time and were spectacular! Very much appreciated by my sister and her friends who live in assisted living accomodation.
24 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hey Suzan! Thank you so much for sharing this wonderful review, it's so lovely to hear how your sister and her friends enjoyed the doughnuts 😊
I ordered 3 boxes for my sone birthday…
I ordered 3 boxes for my sone birthday instead of a cake which we were all very excited about because we have really enjoyed them before and wanted them for our special occcasion for us and our friends and family to try because we had loved them in past orders , I do t know if it was because of them not be sealed properly but at least 9 of the doughnuts were terribly dry and in one box at least 5 had been put wrong way so we’re all squashed we were so disappointed and had to go to a supermarket and purchase a cake for my sons birthday event , I do not know what happened it could of been the packing or shipping I do not know but after paying nearly 80 pounds and having no main cake on my sons birthday I am very upset and disappointed not a very nice experience has put us of now in case it was to happen again
20 augusti 2024
Omdöme utan inbjudan
Excellent
Lovely service by Sarah and very tasty donuts! will definitely be returning!! ⭐️
25 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hey Cara! Thank you for sharing your great recent experience visiting our store. We're so pleased to hear how much you enjoyed the doughnuts and that Sarah was super helpful. We look forward to seeing you back again soon! 😊
Impressive doughnuts
Impressive doughnuts! Great customer service,
22 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hey Ru, thank you for your fab review. We're so pleased you loved our doughnuts and we hope they tasted great too! 🍩
Always tasty…
Super quick delivery and always tasty doughnuts. Repeat customer and I don't see that changing any time soon.
My only real criticism is I'm still yet to have better than the Ice Ice Bae Bae...
16 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Martin, thank you so much for taking the time to review us! We're so happy to hear how much you enjoy our doughnuts, especially Ice Ice Bae Bae which really is a fan favourite. Be sure to keep an eye out for new flavours coming soon and hopefully we can try and find you a new favourite! 😜 Thanks again, Team DT
Don’t order if you don’t want your…
Don’t order if you don’t want your money to be trapped into buying doughnuts and not refundable. I paid extra for a specific day delivery for an intended reason. I was excited to receive, opened it straight away and the doughnuts were nothing like the picture the icing had stuck to the top of the box and ruined them. Obviously they are edible but if I just wanted a doughnut to eat I would have just bought a plain doughnut. They were Taylor Swift themed and were just ruined. All I wanted was a refund because I spent nearly £30 on it to use on a display and I couldn’t because they looked nothing like the picture and not even in the same box advertised. All they could do was send me some more or give me a voucher. I ordered six for a reason why would I want another six doughnuts and just waste them because the day I needed it for had passed and I definitely didn’t want a voucher for some more as they are unreliable. Won’t be using again.
18 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Amy,
We're sorry to hear you were disappointed with your recent order. Unfortunately the damage to your doughnuts was caused during transit and while the vast majority of our orders do arrive in a great condition, on occasion they do not with stand transit which is something that is out of our control. While we include 'fragile' and 'this way up' messaging on our boxes, it seem DPD wasn't the most careful on this occasion and we're extremely sorry for that.
I can see that the team have offered to resend the order out to you or provide you with an online voucher to the full amount of your order. Please do get back in contact if you would like to accept either of these.
Kind regards, Team DT
Scrumptious donuts every time
Scrumptious donuts every time, loved by all and will get some more soon
16 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Mairi, thank you for this lovely review! We're so happy to hear how much you love our doughnuts and we're already looking forward to your next visit!
Brilliant service
First class experience, great customer service, and the doughnuts were fantastic. My wife is a coeliac and it’s the first time in a long time she’s had both the volume of choice, and the peace of mind the food was 100% GF.
Credit to you all.
13 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Rich! Thank you so much for reviewing us, it's so amazing to hear about your wonderful recent experience with us. We're so pleased to hear how much you both enjoys our gluten free treats and the range of flavours we have on offer. We do hope to see you back again soon 😊
Great donuts, bad delivery.
The donuts were great - always a favourite! However, unfortunately it seems that the box was transported on its side which means the filling had come out of some of the donuts, some were out of shape etc.
16 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hi Felicity, thank you for your review. I'm sorry to hear that some of your doughnuts didn't travel too well. Although we use 'this way up' and 'fragile' messaging on our parcels, on the odd occasion our third party courier are less than careful and I can only apologise for that. I can see that we have provided you with an online voucher to make up for this. Please accept our apologies for the inconvenience caused! Kind regards, Team DT
Doughnut Time! (Taylor’s Version) (From the vault)
Amazing! I loved the Taylor Swift doughnuts, really lovely designs and flavours. Wish they were available all year round because I’d buy them for special occasions and as a treat. Please bring them back again!
16 augusti 2024
Omdöme utan inbjudan
Svar från Doughnut Time
Hey Sara! Thank you so much for taking the time to leave this wonderful review. It's so amazing to hear how much you enjoyed our The Doughnut Time Eras collection, it really was a star studded line-up!! ✨
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