Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm an electrician rather than a door entry installer but occasionally get asked by customes to replace odd bits on entry phone systems. I've used this company a few times always helpful and willin... Se mer
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Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... Se mer
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Hi I just wanted to personally thank hanry from (technical) for giving me the time and support, by guiding me step by step how to install the comlet intercome fob system. -Friendly team -Excel... Se mer
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Företagsinformation
Skrivet av företaget
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Kontaktuppgifter
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, Storbritannien
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4,7
Utmärkt
1 tn omdömen
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
good service
9 juli 2025
Svar från Door Entry Direct
Hi Robert,
Thank you for your feedback! We’re glad to know you were happy with the service, and we look forward to assisting you again in the future.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Having lost an order from a previous…
Having lost an order from a previous supplier, the goods were ideal and were delivered well before I had expected them.
21 juli 2025
Svar från Door Entry Direct
Hi there,
Thank you for sharing your experience with us. We’re really pleased to hear that your order arrived sooner than expected and that the goods were just what you needed—especially after the difficulty you had with a previous supplier. Reliability is something we take pride in, and it’s great to know we could deliver for you this time.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Very responsive,Quick delivery and well…
Very responsive,Quick delivery and well packaged. Happy to use again.
3 juli 2025
Svar från Door Entry Direct
Hi Tom,
Thank you for the great feedback! We're so pleased to hear you found our service responsive, the delivery quick, and your order well packaged. It’s wonderful to know you’d be happy to use us again—we really appreciate your support.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
A small issue occurred with the order…
A small issue occurred with the order but they sorted to a very satisfactory conclusion.
A very professional company
10 juli 2025
GDX Audio and Video Door Entry not works.
I have GDX Audio and Video Door Entry but it not works and it is not possible to find full user manual. I have no idea for what all the buttons is especially knobs on the right side. I no idea how to change the ringing volume. Nobody can visit me because i am unable hear the ring becauce it is very low. I tried contact the company on the website for help and user manual but the system only tells "Sorry, your request was unsuccessful".
15 juli 2025
Omdöme utan inbjudan
Svar från Door Entry Direct
Hi Marek,
Thank you for your review, and I’m really sorry to hear about the difficulties you've had with your GDX audio and video door entry system. That does sound very frustrating—especially when it’s preventing you from hearing visitors at your door.
Just to clarify, Door Entry Direct is a supplier of GDX systems, but we are not the manufacturer. You mentioned trying to contact a company through a website—could you let us know which site you used? If it was ours, we’d like to investigate and resolve the issue with the contact form as soon as possible.
In the meantime, please do get in touch with our technical support team (020 8621 6210) or (technical@doorentrydirect.com), who will be happy to help you identify your system and provide any user manuals or documentation you need—including how to adjust the volume and understand the function of the buttons.
We're here to help however we can.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Very helpful when trying to place an…
Very helpful when trying to place an order over the phone as the website was not working correctly.
9 juli 2025
Svar från Door Entry Direct
Hi Sarah,
Thank you for your kind words! I’m really glad our team could assist you over the phone when the website wasn’t working as expected—we always aim to make the ordering process as smooth as possible, no matter the channel.
We’ll also take a closer look into the website issue you mentioned to make sure everything’s running as it should. Thanks again for bringing it to our attention!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Hi Werner,
Thank you for your feedback! We're glad to hear you appreciated the fast service and clear delivery updates—keeping you informed every step of the way is something we take seriously.
We look forward to assisting you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Hi Sharon,
Thank you for your kind feedback! We're really pleased to hear that you found our customer service helpful and your delivery quick—that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to assist you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Delivered as expected
1 juli 2025
Customer service is terrible especially…
Customer service is terrible especially for trade customers. Buy elsewhere even if you have to wait for delivery- you will get better terms.
30 juni 2025
Omdöme utan inbjudan
Arrived quickly
24 juni 2025
Svar från Door Entry Direct
Hi Nad,
Thanks for the great feedback! We're glad to hear your order arrived quickly—that’s always our goal.
Looking forward to serving you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Hi Andy,
Thank you for the great feedback! We’re really pleased to hear you were happy with the service—it means a lot to the team. We look forward to helping you again in the future!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
They were really great to deal with
They were really great to deal with, quick and efficient and it was appreciated.
27 maj 2025
Svar från Door Entry Direct
Hi Janelle,
Thank you for your kind words! We’re so pleased to hear that you found the experience quick and efficient—that’s exactly what we aim for. It’s always a pleasure to support customers like you, and your feedback is truly appreciated by the whole team.
Warm regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
super fast delivery
super fast delivery, great communication, five stars service. Highly recommend!
30 maj 2025
Svar från Door Entry Direct
Hi James,
Thanks for the great feedback! We’re glad to hear your order reached you so quickly—our team works hard to keep things moving efficiently.
Looking forward to helping you again soon!
Best regards,
Hanry – Technical Support
Door Entry Direct Ltd.
Excellent service
Excellent service, they made a lot of effort to find me exactly what I needed and came through in good time. Shout out to Gary who has shown exceptional service!
11 juni 2025
Omdöme utan inbjudan
Svar från Door Entry Direct
Hi Hassan,
Thank you for the fantastic review! We’re so pleased to hear that our team—especially Gary—was able to go the extra mile to get you exactly what you needed. We always aim to deliver prompt, personalised support, so it’s great to know that came through clearly in your experience.
We’ll be sure to pass on your shout-out to Gary—it’ll make his day!
All the best,
Hanry – Technical Support
Door Entry Direct Ltd.
Always First Class`
I have used DED a few times now and am always really happy with their service and the products so would recommend to anyone. Even small orders are given 100% effort by them unlike some suppliers....
4 juni 2025
Omdöme utan inbjudan
Svar från Door Entry Direct
Dear Mike,
Thank you for your continued support and for taking the time to leave such a thoughtful review. We're delighted to hear that you've consistently had positive experiences with our service and products. We believe every order—big or small—deserves our full attention, so it's great to know that’s been reflected in your experience.
We truly appreciate your recommendation and look forward to helping you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Dear Fillipe,
Thank you for your feedback and for recognising our commitment as a dependable wholesaler. We work hard to provide a professional and trustworthy service, and it’s great to know that came through in your experience with us.
We look forward to continuing to support your business.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Great
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical questions and if he can't answer the question he gets back to me with answer.
The service and deliveries are always spot on.
23 maj 2025
Omdöme utan inbjudan
Svar från Door Entry Direct
Dear AB Key,
Thank you so much for your thoughtful review and continued support over the years. It’s fantastic to hear that Adam has consistently provided you with prompt responses and reliable technical assistance, no matter the size of the order.
We’re proud to have him as part of our team, and I’ll be sure to pass your kind words along to him. We look forward to continuing to support your business with the same level of service and reliability.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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