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Horrible experience..
Ordered since November, still no coat.
They took my money and did not send anything.
No response from customer service.
I have been waiting for months with no update.
They keep ignoring my emails and messages.
Very bad experience, I do not recommend this store.
No refund and no response at all.
This company is a SCAM .
They are not trustworthy at all.

Ordered a coat on Black Friday didn’t receive until December 31st and sting coat arrived I asks for an exchange. I waited a long time for a reply for my exchange and then I sent it back on the 23rd January. I have had no replies ever since and still no cost and over £500 lost. I tried email , WhatsApp online chat from the website and even tried calling from WhatsApp.im absolutely devastated as £500 is a massive amount of money. Happy to take your money but fail in everything else. AVOID AVOID AVOID

Cancelled my order in January and I still don't have a refund in March! When will you refund me!?

Absolutely love it! The detailing and stitching are so well done feels like a designer item. 👌

Placed my order January 17 canceled my order 2 months after without any refund and no explanation tried to reach out on customer service no response.so many having the same experience as me is just disappointing

I purchased a coat on January 9th, and it was never delivered.

Two weeks ago, I received a notification saying I would be refunded. The Shop.com app shows the refund as completed, but nothing has been credited to my credit card.

I have tried contacting customer service several times without success.

It has now been two months since the purchase, and I am still without the product and without my money. This is completely unacceptable.

Extremely disappointing experience.
I cancelled my order after waiting over a month without receiving anything. Following the cancellation, they confirmed in writing that my refund was processed on December 3rd.
Months later, I still have not received the refund, and the company has since stopped responding to emails and messages altogether.
I made multiple attempts to resolve this privately and professionally, but the lack of communication shows a total disregard for customers. Confirming a refund and then going silent is unacceptable and raises serious concerns about their business practices.

If you’re considering ordering from this company, be aware that if something goes wrong, you may be left chasing your money with no response. I strongly recommend shopping elsewhere.

Awful
Customer service

They don’t deliver
They don’t refund
They don’t communicate

Horrible service and liars i ordered a fur hat on the 8th of December they told me the item would arrive by the 23rd for my holiday which was not true it’s now February 1st I messaged them multiple times since the 8th of January ofc did not recieve a reply asked for the item to be cancelled they did not reply whatsoever for any clarification but I did recieve a notification that it had been cancelled horrible service would not recommend to anyone.

I asked for expedited delivery and the team were so amazing and made sure I received my order on time for my event

I never receive my order :) i waited 2 months i was asking where is my jackiet they was saying all time the same thing, „ that they working on it „ finally they stopped responding :) i went to raport this to my bank and police because they didnt want to do refund. after 2,5 months my bank gave my money back :) i dont recommend ! girls dont buy anything from this scammers

Please do not do the same mistake as me! They promise free shipping, import tax was almost 200 Euro! (On the site claiming it is for free since based in EU-> lies!) they do not reply to customer requests… quality not great! I tried in good faith but absolute disappointment!

I asked to exchange, ordered the wrong colour by accident. Customer service were so kind and helpful best customer service experience I've received in a while

My third purchase from Dolcie London, they never disappoint. The quality is incredible

I ordered the long collar coat and can describe it in one word STUNNING

There was a delay in my order because it was sold out. Eventually after some nice communication via email I received it and I am super happy with the quality of the jacket

It's a scam. They never respond to any emails or texts. I'm still waiting for my order.

I wish I had read the reviews before placing an order!

I ordered a jacket £645 on the 12 th December!
There has been no response,No updates,Nothing!
Do not not order from this company! They are unprofessional and unfortunately this feels like a scam!
I will be escalating this further!
This is absolutely despicable!

The lack of response via email, instagram dm and whatsapp is astonishing. You pay a lot of money and do not get any customer service. I received my order multiple weeks after promised delivery date. When I had to exchange it for a different size there was no response and the portal said that I was too late to ask for a return - tried to report my return the same day of receipt. Returned the item to their boutique (same as ship from address).

Noticed the scam warnings too late so placed a new order. No news on my return except after +10 reminders that they didn’t receive it - tracking says they did. After again reminders on new order and return no response at all. Have started a charge back procedure. What a scam!

Just to offer to support to anyone else who has been scammed and had little to no response after placing an order, ir been promised a refund will be processed, I reported this company as fraud with trade and standards and advised I would report them on companies house and raised a fraud case with my bank. The bank has managed to have my money refunded the next day and they will look to investigate the business!!! Please make sure you report it to the bank you made payment from. Hope this helps everyone who this company has scammed!!