Dof reality is not at all worth the money i have had my rig for over a year now with nothing but issues with it. Customer service is a complete waist of time. don't waist your money on this junk. the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great quality of product! Received well packaged, base being assembled by manufacturer making life easier, had to assemble frame and it was not too much of work but plan a few hours - instructions and... Se mer
99, I just wanted to take a moment to personally thank you for everything you’ve done. It honestly makes me happy to see how far DOF has come and the incredible impact it’s having on the... Se mer
Its the people within the company who really set DOF Reality head and shoulders above other companies I have interacted with over the past few years. It starts at the top with Igor D. the CEO, and fi... Se mer
Företagsinformation
Skrivet av företaget
Our mission is to provide gaming enthusiasts, academia and businesses with affordable plug and play motion simulator platforms. We are selling just above cost, so end total costs even with shipping are 2 to 3 times cheaper than any competitors, making it available for everyone.
Kontaktuppgifter
1320 State Route 9 # 3548, 12919-5007, Champlain, USA
- (408) 414-8282
- support@dofreality.com
- dofreality.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
ITS THE PEOPLE WHO MAKE THE DIFFERENCE
Its the people within the company who really set DOF Reality head and shoulders above other companies I have interacted with over the past few years. It starts at the top with Igor D. the CEO, and filters down right thru the company to people like Anistasia in Marketing, to people in support such as the remarkable Giorgi......I'm so impressed with the attention DOF R provide to their customers that I'm just about to buy my second motion simulator from them...great company to deal with
Predatory marketing
Predatory marketing.
I could not see how much taxes and delivery was, so i clicked my way through the prosses to see.
Now i recieve emails saying i made an order etc.
Predatory and illigal activity.
Plataforma DOF P6
Llevo mas de dos años con una plataforma P6, y puedo decir que me ha dado solo satisfacciones .
Mi enhorabuena al equipo Dof por su producto .
Super Qualität, schneller Support, schnelle Lieferung.
Wenn mal alles richtig eingestellt ist, dann ist der Spielspaß nicht mehr zu toppen. Support hat zügig geantwortet, das Problem beim einrichten war innerhalb von 24 Std. gelöst. Die Ware überzeugt mit bester Qualität.
I have recently upgraded my motors and…
I have recently upgraded my motors and I’m impressed how smooth they run without stepping.
Customer service was great when I need help setting up new software.
Dof RealityH3r
Das Gerät übertrifft bei weitem meine Erwartungen, dazu ein super schneller Service, Fragen werden innerhalb weniger Stunden beantwortet, ich setze den Simulator außschließlich für Helikopter ein, ich bin begeistert.
high product quality
after various YouTube research I decided to buy a H3k -- before the purchase all my questions had been answered instantely (i.e. within hours) -- the purchase took place on the Internetsite -- delivery within 10 days -- the content of the two parcels in perfect condition -- assembly exactly according the appropriate PDF (every screw fitted, I really enjoyed to assembly) -- plugged in and started the MotionBox -- all 3 motors calibrated -- starting MSFS -- and it worked flawlessly --> I had no single issue, really high quality
Poor quality and awful customer service
My experience was terrible, especially with customer service. The H3 I received was damaged, and it had several quality issues. I contacted customer service, and they asked me to perform a bunch of tests over three months. Eventually, I just received an email suggesting I upgrade motors. It was a complete waste of my time. I do not recommend this company at all.
It’s a mind blowing piece of equipment…
It’s a mind blowing piece of equipment which is why I feel compelled to give 5 stars however the technical support needs to improve. It’s not terrible but not great either.
I purchased a DOF H6 in January 2024
I purchased a DOF H6 in January, I had an issue with one of the control boxes, DOF provided excellent customer service and stuck with me until the issue was resolved.
I absolutely love my H6 and would not hesitate to make the same purchase again.
The build quality is 100% rock solid.
I knew I was going to enjoy this motion control platform, BUT what I was not prepared for was HOW MUCH I was going to enjoy it, my expectations have been surpassed on a magnitude of 1000% !!!!!!!
I routinely spend 20-30 hours a week flying / driving !
Satisfied Customer - Four times over..... :<)
I've had four individual purchases from this company, between Feb 2021 and Aug 2023. An H3, then an H3-H6 upgrade kit, then an H3 SFU upgrade, then an H6 SFU upgrade kit. Each order came (to the UK) within the predicted time period, and with no damage or faulty items. Online customer support has always been prompt and successful. The DOF platforms have robust and well engineered components. I particularly like the substantial bolt together designs which make additions and mods very easy to perform. The only caveat I would add is that the assembly of something as complex as a motion platform demands a reasonable level of DIY competence and a respect of basic engineering. Something similar to old time car maintenance, which alas nowadays seems to be a diminishing skill set for many users.
still waiting
The bad, I have had my h6 for a year now. I have never used it once. It is not plug and play. I am not a computer techie at all, I am a pilot. All the fix it websites are way over my head.
The good, I still believe in the company. I really believe they do care. I have been on the phone countless hours with customer service. They are extremely friendly and helpful, but have not had a solution yet. After several months of that, they gave me a new control box. It worked perfect right out of the box. But the other side never worked either, and the problem with that is when using both sides at the same time is, the non working side messes up the good side. The reason I gave it 2 stars is I think some day someone will have a solution, but I just do not have enough time to keep messing with it.
The truth about DOF Reality
I’ve had a great experience with the product and the company.
These guys are amazing
These guys are amazing. Their system is solid and very competitively priced. They’re always looking to improve the system. Customer services is absolutely bob on. I had an issue early doors, they fixed the issue overnight and pushed the fix out to everyone. Seriously. These guys are amazing. Their products, awesome. Don’t hesitate :)
this is the end game of simming
this is the end game of simming. excellent customer support. great performance. I have the h6. the new simplified assembly is also a big deal. My friends, my 15yr old's (girl) and my 12yr old's(boy) visit me now just to experience this chair. The experience blows everyone away. And all of them say, after experiencing motion they dont want to go back to their own non motion setups.
I've had a P3 for 6 years
I've had a P3 for 6 years and never had more than a minor issue. I race at least 3 nights plus weekends consistently and I love my P3. Igor and team have always been responsive any time I've made contact.
My experiences in preordering
I can only base my review on how my experiences have been with DOF Reality this far. Their customer service is top notch. Very helpful in helping me decide what to order! Now I am in the waiting period for my H6 to arrive!
No qualms at all
For the amount of coin spent and after 2 years of use I think I'm qualified to say I have no regrets at all buying the H3. I've tweaked it here and there and everywhere, some ways no one ever will. Bone stock is what I'm basing this review on.
Worth every cent.
Satisfied Customer
From the very first contact with Igor.Response was immediate.Had my P6 for 2 years now and all ive had to do was one recalibration.All i do is switch it on and it does what is supposed to.Yes i was dissapointed to start with the cogging in small turns.But DOF listened to the users and have fixed it.For the price you cant beat it
Great Service (Way) After The Sale
I've had the P3 for a few years and use it exclusively for racing. I use it nearly daily and so far it's performed very well for me. I absolutely love the immersion.
When I ran into an issue with a weld splitting on the main beam, I immediately contacted support knowing that I was well out of warranty. But I was hoping they'd sell me the replacement part. The service tech was very helpful and due to the nature of the issue I was having, they offered to cover the cost of the part and I only had to pay shipping, even though I was out of warranty. It was shipped the next day.
The replacement I received had extra support on the seam that I had an issue with which tells me that they're constantly working to improve their products and I'm confident that issue is permanently resolved.
Detta är Trustpilot
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