Brilliant service from start to finish. I was able to book an appointment at a time that suited me, with a doctor who had the right expertise for my symptoms. The joining link arrived by email, and I... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a great experience. Booking was very easy. Appointment available almost immediately. Doctor was super nice, listened to the problem, advised accordingly and spoke to me in plain English. Advised... Se mer
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At 1.30am I was able to talk through my concerns with a lovely caring and friendly doctor. She laid it all out straight, answered all my questions and so I reluctantly went to A&E where 5 hours later... Se mer
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Not fit for purpose. Tried to enrol via our company account but couldn't even process my address details, judging by the reviews ive probably saved myself a lot of hassle. Their CQC Overall rating is... Se mer
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Företagsinformation
Skrivet av företaget
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Kontaktuppgifter
19-21 Great Portland Street, W1W 8QB, London, Storbritannien
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have still not managed to get an…
I have still not managed to get an appointment to have a scan eight days later?
4 juli 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello Kevin,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant service from start to finish
Brilliant service from start to finish. I was able to book an appointment at a time that suited me, with a doctor who had the right expertise for my symptoms. The joining link arrived by email, and I was connected to the doctor almost instantly. I explained my issue, felt genuinely listened to, and had a prescription sorted in minutes. After trying—and failing—to get an NHS GP appointment earlier in the day, this was such a relief. I’ll absolutely be using this service again.
9 juli 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Thank you so much for your wonderful review. We're delighted to hear that you found the booking process straightforward and were able to see a clinician at a time that worked for you. It's especially encouraging to know you felt listened to and that your consultation and prescription were handled quickly and smoothly. We really appreciate you taking the time to share your experience, and we're grateful for your trust. We look forward to being there for you whenever you need us in the future. Take care and thank you again for your kind words.
Early Resolution Team
Doctor Care Anywhere
Svar från Doctor Care Anywhere
Hi Dileep,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
What a great experience
What a great experience. Booking was very easy. Appointment available almost immediately. Doctor was super nice, listened to the problem, advised accordingly and spoke to me in plain English. Advised my insurance company with 10 minutes and less than 24 hours later, my insurance company had received the referral and I could proceed with the consultation
2 juli 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Thank you so much for taking the time to share your experience, Andree. We're delighted to hear that the booking process was straightforward, you were able to get an appointment quickly, and that our clinician took the time to listen and explain everything clearly. It's also great to know that the referral was sent promptly, helping you move forward with your consultation without delay. We really appreciate your kind words and are grateful you chose us. Wishing you all the best with your ongoing care.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Apt on time and clear joining…Doctorcare
Apt on time and clear joining instructions. Dr was very helpful indeed
24 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello Roland,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very professional and prompt
Very professional and prompt
Listened and made a plan to help
Definitely recommend
4 juli 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hi Samantha,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I was very happy with my consultation...
I was very happy with my consultation. I was able to get an appointment within fifteen minutes of going on-line. The person I spoke to was very helpful in understanding my condition and in giving me reassurance and advice.
27 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello Robert,
Thank you for your review. It's great to hear you were able to access an appointment so quickly and that our clinician provided the reassurance and guidance you needed. We appreciate your feedback and are pleased we could help.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Great consultation from the doctor care…
Great consultation from the doctor care anywhere doctor addressed my problem sent all the stats to my private insurance thank you A 1
30 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hi Paul,
Thank you for your 5-star review! We're delighted to hear your consultation addressed your concerns. We appreciate your kind feedback and wish you all the best.
Early Resolution Team
Doctor Care Anywhere
Do not call for flu
I wanted a flu antiviral as I had a test positive for flu. Practitioner said (And I appreciate her honesty) that it was not in their list. I just got such medication on one of the several online pharmacies that provide this service, medication that actually was effective. Later on they answered a self indulgent justification of why they couldn’t prescribed this medicine online when any other private service do
10 februari 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Not sure I’d bother
Not sure I’d bother. They were late didn’t do the video call and back heeled it on to my GP.
25 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello Ewan,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I am extremely disappointed with my…
I am extremely disappointed with my experience.
A doctor recorded incorrect information in my medical records, stating that my symptoms began in November. The doctor later acknowledged the mistake and provided written confirmation that the information was wrong. However, because of this error, my health insurer is treating my condition as a pre-existing condition and has delayed my claim.
I have been told that I must wait up to a month for the relevant team to process the rectification request. There is no direct phone number for the team handling the matter, making it very difficult to get updates or explain the urgency of the situation.
As a result of an error that I did not make, I am facing financial loss and delays in accessing specialist medical care. I am currently unable to proceed with treatment while this issue remains unresolved.
I understand that mistakes can happen, but when an admitted error in a medical record has such serious consequences, there should be a clear and urgent process to correct it and provide patients with the evidence they need.
I hope Doctor Care Anywhere reviews how these cases are handled so that other patients do not experience the same difficulties.
21 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great Service
Easy to use lots of timeslots to suit all needs. Dr was really helpful and gave really good advice.
14 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Great service highly recommend
Fast appointment made with a skilled professional consultant who listened carefully and took appropriate action. Great service.
17 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Thank you for taking the time to leave your review, Paul. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very fast response: midnight consultation helped me
At 1.30am I was able to talk through my concerns with a lovely caring and friendly doctor. She laid it all out straight, answered all my questions and so I reluctantly went to A&E where 5 hours later they found the ‘worst case scenario’ had actually happened. So a potentially fatal outcome has been discovered and avoided. So pleased I had the fast consultation which helped my decision.
19 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Thank you for taking the time to share your experience and for your kind words about our clinician. We're pleased to hear that you felt supported and received clear advice during your consultation.
We wish you all the best with your recovery.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Recently needed a GP referral
Recently needed a GP referral, advised to use Doctor Care Anywhere by AXA healthcare (which are linked as providers).
Set up appointment, paid the fee, no issue. Check camera and audio, no problem.
Click email link, wait about 3 mins for Medical Practitioner to dial in.
I can see the practitioner on screen , but cannot hear them.
I make gestures to say I cannot hear them, their lack of visual change, indicated they could not hear or see me. Trying to get a response. My end all working ok.
2 Missed calls received from unknown number, I am focused on trying to complete the appointment, so they are not answered.
Practitioner cuts link.
Raise the issue, I even gave a description of the style of headset and mic the practitioner was using, to confirm I did have a visual link.
I'm told, you need to pay for another appointment. Why would I need to pay for another appointment when the IT infrastructure, you asked me to use, clearly did not work. No guarantee or reassurance it would work a second time.
Advised a refund would be requested.
No contact and after two weeks of chasing, advised, refund would not be given as the practitioner connected.
Poor service
Poor customer service as a follow up.
No trust and confidence that the system will work
Just get pushed from one person to another.
I have to chase for updates
Please use other options as these guys may not deliver what they are supposed to, even if you make a payment.
Still waiting for a call back from the executive in charge, to establish if they are aware of how poorly their service is, or if they simply know but are not capable to generating improvements.
28 maj 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hi Simon,
Thank you for taking the time to provide such detailed feedback. We are sorry to hear about your experience and appreciate you bringing your concerns to our attention.
Please be assured that your concerns have been acknowledged and escalated to our Clinical Governance Team. The escalation was submitted on 18/06/2026, and you will receive a response via email within 20 working days from the date of the Clinical Governance Team's acknowledgement email.
In the meantime, if you require any assistance or have any further questions, please do not hesitate to contact us by email at contactus@doctorcareanywhere.com or by calling our Patient Experience team on 0330 088 4980.
We sincerely apologise for the inconvenience and frustration caused. We hope to resolve this matter for you as soon as possible and thank you for your patience while our team reviews your concerns.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Needed to sign up to this very clunky…
Needed to sign up to this very clunky service to book gp appointments despite already having axa. Ran into multiple issues now sat on hold
18 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hi Tom,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to encounter issues while trying to book an appointment, especially when you already have AXA cover in place.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Appointment on the day with friendly…
Appointment on the day with friendly and competent doctor - very pleased.
9 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Thank you for your kind feedback, Anu. We're pleased you were able to get a same-day appointment and had a positive experience with our clinician. We appreciate your support and are glad we could help.
Early Resolution Team
Doctor Care Anywhere
Same day appointment.
Same day appointment.
Excellent consultation. I felt heard and supported.
13 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Thank you for taking the time to share your feedback. We're delighted to hear that you were able to secure a same-day appointment and that you felt heard and supported during your consultation. Providing timely access to care and ensuring our patients feel listened to are priorities for us. We appreciate your kind words and look forward to supporting you again whenever you need us.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Easy to navigate and the doctors are…
Easy to navigate and the doctors are very helpful
23 maj 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hi Jack,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very professional. Highly recommend
The doctor I spoke with was fantastic. She listened, reassured and referred me as necessary. Very knowledgeable but also hugely compassionate. Totally recommend.
5 juni 2026
Omdöme utan inbjudan
Svar från Doctor Care Anywhere
Hello Jules,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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