Docoshop Omdömen 197

Wouldn't even give these one star if I could, this company is useless. I bought the pants 33 to 35 inch. I'm usually a 33 inch waste. Waited a month for delivery then when they arrived the pants were so small my 10 year old son could wear them.
They said it would cost too much to send them back so offered me 15% refund which after 6 weeks and 10 emails I still haven't received. I will now give up on them. Being out of pocket and throw the work pants in the bin. AVOID THESE INCOMPETANT CHANCERS AT ALL COST

Do not buy anything from these people . The return policy cost your more than the goods and the only offer a 15 % discount if you buy more .all I can say is run and block there offers they are useless and a waste of money .i stuck with panes that are the wrong size and poorly cut .use them to wash the car .Poor customer service and a waste and also had to wait for a month to get the good .

Absolute Chinese made rubbish. Not even a button hole for a button. All there budget would be spent on the models. Sizes all incorrect to and then costs more to return. Made from cheap Material also. Great for the bin and an education to not buy from these types of online stores again. 👎

Same as everyone else! Never got my order. Only email says to wait 3-5 before tracking. It's been much longer than than. No contact number, nnooooo nothing. Stay away!!

Hola hice una compra el 6 de abril y aún no me llega el pedido no se q es lo q esta pasando , le mande un correo electrónico y nunca recibí su respuesta . Solo quiero saber si voy a recibir mi orden o si me asen un reembolso de mi dinero gracias por su ayuda espero una respuesta . Por favor necesito su respuesta porq si no tendré que hecer una denuncia de fraude en mi banco gracias por sus atención.
Att. Georgina Caballero

This is a scam, the products are inferior counterfeit. The tac pants were the same as tracksuit shell and they were torn, company kept fobbing me off, they are well aware the way the refund system with PayPal's works and are able to manipulate the system, therefore PayPal would not intervene, they kept trying to tell they would refund me 10%' then 20%. I had no alternative but to keep negotiating with them, I finally achieved a 70% discount for 2 pairs of rubbish pants that will go into the bin. I will now continue to broadcast what a sham this company is. They kept saying that the postage would cost more than a full refund .
If you lodge a complaint with paypal be aware that they will only refund if products did not arrive or they were not as described. Here is an email they sent.

Dear Customer,

Thanks for your reply.

We are so sorry to hear that you are not willing to accept what we proposed. While according to our substantial experience, it will cost you more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee. 

In this situation, how about we provide 30% refund of the product for this product? You can save money for the returning shipping fee. And we will reflect this problem and amend it asap. We sincerely hope you can understand and agree, also leave a positive comment on our website after you received the refund.

Looking forward to hearing from you.

Have a nice day.

Best regards!

CS Alice

Ordered a pair of cargo pants on March 30th.
That’s when I was charged.
Still have not received either correspondence or my order yet.
Good luck getting anything from DOCOSHOP
LONDON.

Absolute nightmare. Ordered from them 6 weeks ago and still haven't received anything except excuses through emails. They just seem to be a Chinese company so save urself some time and money and order straight from wish .

Stay away stay away
Same trousers on eBay half the price or less.
I ordered a 44 waist and they sent a 40 , I measured them and sent pictures.
They told me to give them to a friend or relatives or I could have a $3 refund.
Chinese tat , rip off company and very dishonest.
DO NOT BUY ANYTHING FROM THESE THIEVES.

One reason I ordered was because of their very attractive online ad & a limited time offer; “Last day, limited time remaining, etc.” (They did not change their ad. After two months, it still says “Last Day”.)
I ordered from their online size chart and the pants came at least 2” smaller. The pants were not made from stretch or breathable material as advertised.
I received different pants from what was in their video ad. Docoshop would not pay return shipping.
“They told me to give them away as a gift.”
The last time I looked out of 92 reviews, DOCOSHOP has a 1 out of 5 average.

Made purchase and paid express shipping two months back. The Fedex shipping code given is bogus still no pants. Looks like Docoshop seeks victims rather than customers

Ordered 2 pairs of pants on March 31...2020...still haven't received them...this is a rip off company

DO NOT BUY!!
Terrible fit, mediocre material quality and unbelievably bad customer service. A complete rip-off.

Long lead time - took six weeks to receive my order but I did receive it. Bought three pairs of tactical pants and belt. The belt is terribly cheap and simple with a clasp sized such that it will barely pass through any belt loop.

The pants claim to be size 34-36. I am a consistent 34 for my whole adult life. These come in at a 32 at best. Far too tight and there is no way they would fit a 36” waist.

Addressing this with customer service results in numerous emails; “don’t worry we will try to help you...” then asking for pictures of the packaging, pictures of the product, pictures of the wash tags, etc., only to have them say “it would be too expensive for you to return so maybe you can sell them or give as a gift.”

Then they try to say that sizes can be different with small body variations. For 30 years I have bought size 34 in every single pair of pants I own... no way a 34-36 waist is small on me.

What a crap supplier. Total scam.

Absolutely awful. Got mugged off. Crap product, poorly made and far too small as advertised. Offered 10% refund, which if I accepted, I doubt I’d ever receive. Pursuing via PayPal claim.

I should of done my research. Product arrived, looked NOTHING like the picture. It said online that returns were simple, no questions asked etc..
It started with, you must send us pictures.
Then after I argued the point it turned in to a blatant refusal to give a return address.
Then it was the whole we will refund you a percentage 10%, 20% up to 30%..
Oh and then the ‘you can return it, but it’ll cost you £20, keep it and gift it’
I cannot believe that a company like this can trade in this day and age.
THANK GOD I used a credit card, and Barclays have retrieved my money as a ‘disputed transaction’ (in case this helps anyone else in the future!)

Same experience as most posted here. Ordered two pairs of trousers on March 5th. American Express card was charged immediately.
Have been in contact numerous times with the same reply: shipment is in the air so cannot track just now. Tracking numbers are false.
Like everyone else I should have done better research.

They do not deserve one star. Ordered 2 pairs of pants and belt back in March. Going on week 5 now. The contact name gives you the impression it is US based. In actuality they are all Chinese contacts. I let my guard down and should have checked around. Don’t let it happen to you with them or any website. Do the homework before you buy. While they have provided updates at request based on the comments below I now have little faith in these updates or hold out hope for anything that resembles what you can get at Walmart.

Disgusting customer service!
Ordered two pairs of their cargo pants, two different colours but both size XL.
One pair fits, the other not!
Their response: give the pair to someone as a gift!!!!
NEVER AGAIN!!!!!

Absolutely horrible product and service. Would not offer refund for pants with tags that showed correct size but were way too small. The pockets were not sewn properly and they had holes in them. Most horrible company ever!

Made the same mistake as everyone else who gave this fraudulent company 1 star. All I have to show for it is a fake Fedex tracking number. Avoid this person/company at all cost.