Dnadistributors Omdömen 

Extremely disappointed with my experience with DNA Distributors.

Do NOT be taken in by their fancy website.

I placed and paid for my order on 8 July 2026. Despite having paid for the products, over 4 weeks later and I have still not received my order, and even more concerning is the lack of communication and follow up from DNA Distributors.

I have contacted DNA Distributors to follow up my order, yet I have received no meaningful response, no explanation and no indication of when I will actually receive the products I have paid for.

This is not what I consider customer service. Taking a customer's money and then failing to provide the products or even communicate with the customer is completely unacceptable –

What makes this particularly frustrating is that I have had to repeatedly chase the company simply to find out what is happening with an order that should have been fulfilled weeks ago. A basic acknowledgement and an honest update would at least demonstrate some respect for the customer. Instead, I have been met with silence as to where my products are.

I paid for products on 8 July. I still don't have the products, and I still don't have a satisfactory response. I asked for a refund, but that option was ignored.

I have given DNA Distributors more than enough opportunity to resolve this matter directly.

Their lack of communication and complete disregard for the customer experience has left me with an extremely poor impression of the business – I would never deal with DNA Distributors again.

Based on my experience, I would not recommend DNA Distributes to anyone who expects their order to be fulfilled or their enquiries to be answered.

A business should not have to be chased repeatedly by a paying customer simply to receive an order they have already paid for.

Tried to buy hook and loop tape. 2 weeks after ordering, hadn’t heard anything, and when I contacted them was told they’d follow up. Got notification it was being sent, but it showed on AusPost as not yet registered. A week later contacted again to ask what was happening and was told it was posted the previous week but just in case they’d sent another set the day before. Four days later and still no sign of a package. The phone number only goes to voicemail and emails are ignored. No customer service and no delivery of product.
Update: requested refund on 4/7/26 and received an email on 8/7/26 saying they had been away and were finally sending the order by express delivery. (I’d already ordered it from another supplier by this date). Order finally received 3.5 weeks from a company who claims to post orders the next business day after receiving it. Not a great experience and I wouldn’t recommend them. One star for finally delivering the order.