Discount Dumpster Co. - Chicago IL Omdömen 11

Every day this week, this company has guaranteed that they would pick up the dumpster my contractor ordered. Each day, he or I have received reassurances—yesterday alone I spoke with customer service twice, both times they confirmed the dumpster would be removed that day.

Yet here we are, and the dumpster is still sitting in the same spot.

These repeated false promises have delayed my contractor's work and caused unnecessary stress and cost. It's incredibly frustrating to be told “we’ll take care of it today” day after day, only to be let down again.

If you’re considering using this company, be aware that customer service may tell you what you want to hear, but follow-through is unreliable at best.

Found the Discount Dumpster LLC online. They replied with an online quote request April 10. A rep by the name of “Tanner” texted me a reply and quote based on my specifications ($485.00 for 14 days). 10 / 12-yard dumpster to be put on side drive and not in street to be delivered on April 22. April 15 terms were agreed upon and payment was issued on Visa card. On April 16 Tanner texted that they could not put it in the side drive. I assured him I have had dumpsters in there before and sent him a pic of the drive with my car in it. On April 17 I was called that the dumpster was at my home. I informed both the driver and Tanner it was too early. Delivery date was to be April 22. Apologies were received and the use of the side drive was reinforced. April 22 the dumpster was on site, but the driver once again insisted it had to go into the street. Back and forth between the drivers dispatch and Tanner were texed and phone calls were made. The driver’s company, Ravenswood Disposal Inc. canceled the order and the dumpster left. I informed Tanner I wanted a refund to my Visa card, and I was going elsewhere. I was informed originally it was being taken care of. Then I was informed a refund was being issued. On April23 a refund of $200.00 was issued to my Visa card. Contacted Chase and they are helping me to recover the remaining $285.00. Text thread and receipts attached. After contacting Chase / Visa of my problem; Chase informed me that the $200 was NOT a refund but another withdraw. Texted Tanner as to why the extra charge, I was informed that it was another fee for a "Dry Run". (???) I did not cancel the order, Ravenswood Disposal did. I did not authorize the additional withdrawal from my Visa Card. I have screened shot the text thread for proof of my claim. Do NOT use Discount Dumpster LLC. They make promises, fail to keep them and charge you for the privilege. If I could issue a zero-star review, I would.

Flawless and simple transaction, container as promised!

On time, in place and friendly service at a great price.

Easy to contact a live person and get a quick quote. Dumpster arrived as scheduled. Great price and experience

This would have been a 5 Star review. Customer service is excellent and the driver was awesome. My issue, and it's a big one, is that apparently Discount Dumpsters hasn't paid Waste Management for use of the dumpster. I have already paid Discount Dumpsters for use of the dumpster. They haven't paid Waste Management, and now they are trying to get me to pay. Since I already paid, and didnt even have a contract with WM, I feel this is unprofessional.

No predictability on when a Dumpster will arrive. That's not good and wastes a day's work.
Very disappointed

It was left exactly when and where I asked for it!! I had it filled to the brim and not a thing was left behind. The day it was taken was the date I was given. You don't want to know how bad others have been in the past!! Thanks!!

Kankakee IL is where I am, best price 400.00 for 2 weeks!!
for a 20 yard

The service was exceptional. All information that was given was clear and understandable. Delivery and pickup of the dumpster was completed at the given times. I would recommend discount dumpster. Response time to any issues are addressed and resolved immediately. Thank you discount dumpster.

I love everything about wm the price was excellent time was perfect