DisabledHolidays.com Omdömen 

148
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Beth had never organised a holiday to Australia before, we put our faith in her and we were right to do so. The flights and our self catering accommodation were ideal. Nothing was too much trouble. Qu... Se mer

Betygsatt 5 av 5 stjärnor

I was desperately trying to find somewhere to stay in Cornwall with our disabled Son and there was hardly anything suitable in September. Then I stumbled across Disabled Holidays and Adam was so helpf... Se mer

Betygsatt 5 av 5 stjärnor

This is the 4th or 5th holiday we’ve booked through Disabled Holidays Always well organised with the right transfers pre booked every holiday booked through Disabled Holidays has been great C... Se mer

Betygsatt 5 av 5 stjärnor

Amy at Disabled Holidays went above and beyond to help us with our booking. Because of complex needs we came across difficulties but she helped me with all of them. I couldn't have booked this success... Se mer

Företagsinformation

  1. Resebyrå

Skrivet av företaget

A specialist travel agency committed to providing accessilbe holidays which exceed your expectations. 0161 260 0224


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

148 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(148)

12 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

knowledgeable friendly assistance

Adam was very knowledgeable about disabled needs, and was friendly, helpful and efficient. He gave us clear information and answered our questions thoroughly, including checking information with the owners

22 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really helpful team and service.

My partner initially got in touch with Disabled Holidays, and Adam from the team was incredibly helpful and gave us lots of options.

I spoke with Adam today and he was really helpful, clear and efficient.

We are looking forward to going on our family holiday in August. Many thanks to Adam and the team for all their help!

22 april 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Adam followed up our enquiry online and…

Adam followed up our enquiry online and secured our 1st choice despite us just being grateful to find a suitable hotel anywhere to get a break. He learned our needs, held the room and followed through. I know I could of got a cheaper break but that's not the point. He knew the market and married up a solution and was clear to get insurance, so we are now looking forward to a break when summer comes.

21 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

I have booked twice now with Disabled holidays.com
I have always been so happy with them.
Especially this year I had Adam dealing with my holiday and he honestly went above and beyond to get me a holiday with my mam and dad. asking all the correct questions to what we needed for my mam's disability

I would certainly not go any where else to book a holiday I would highly recommend this company
Thank you Adam
Angela

15 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Dream Cruise

Disabled holidays helped me to create what turned out to be an amazing life changing experience for my complex disabled son. The world was opened up to him on a Spain/France Cruise through Princess Cruises and gave him an opportunity that he may not have otherwise experienced travelling abroad by means of an accessible mode of transport.
From visiting beaches shops and churches at the ports to watching West End calibre musicals in the evenings after a three course meal on the ship there was something for the whole family.
The staff on the ship supported my son with all his needs including the Maitre D and restaurant staff cooking his medical ketogenic diet, to the housekeeping staff who willingly and discreetly changed his bedding daily.
Between Disabled Holidays, Princess Cruises and myself my son had a most memorable holiday!

8 april 2024
Omdöme utan inbjudan
Logotyp för DisabledHolidays.com

Svar från DisabledHolidays.com

Thank you for your lovely review, we are so pleased to hear of how wonderful the cruise holiday was. Thank you for taking the time to leave a kind review.

Betygsatt 5 av 5 stjärnor

I have booked 4 times now with Disabled…

I have booked 4 times now with Disabled holidays.com
I have always been so happy with them.
Especially this year i had Adam dealing with my holiday he honestly went up and beyond to get me a holiday for over Christmas with my family
Being so late booking this holiday
But sure enough he came back to me with a perfect place exactly what i wanted.
I would certainly not go any where eles to book a holiday I would highly recommend this company
And thankyou again Adam
Annie x

6 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My son has just returned from an…

My son has just returned from an amazing European cruise holiday arranged by Disabled Holidays. He had the time of his life and it has really enriched his life. The whole process dealing with this company was smooth. Everyone I had communication with went out of their way to put my mind at ease. As you can imagine, being his mother, I was quite worried about the whole process especially my son being completely dependent on a wheelchair.
Would recommend and hopefully my son will get a chance to get away with the help of this company again one day

22 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Helpful friendly staff, 5*

We booked a cottage in the Peak District and they were so helpful and wanted to make sure we had everything my parents needed. I spent hours trawling for suitable accommodation and found disabled holidays site. Search over! Communications were great and I wouldn’t hesitate to use them again. I would also highly recommend Cottage by the Pond in Ilam. Couldn’t fault it and Sue (the owner) came to check we had everything we needed when we arrived. First holiday my parents have had in years and it was great 👍 My dad even said he wished he could move the cottage to Norfolk as he would be more than happy to live in it!

22 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So grateful, wonderful company

I wouldn’t of been able to get abroad without this wonderful company, I haven’t been away since the accident and to be honest I have been too worried but my worries were sure put to bed after the lovely staff explained everything in so much detail. It’s possible to book not only UK holidays, but abroad and cruise holidays and this company will from now on the only company I will use. Thankyou so much for everything.

5 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic company

Fantastic company. Really helpful and listened to my needs. Managed to book my first holiday in 5 years and super excited to go to Spain. Thank you Disabledholidays.com

13 september 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

WHAT A WASTE OF TIME

WHAT A WASTE OF TIME, you go through the hyperinflated tel. answering system to end with them saying, we are so busy we don't deal with people on the phone, we only communicate via email; cowboys, these guys are obviously running it from the lounge.... disgusting service!

Are you suggesting 70% of your 1 star reviews are wrong?

12 september 2023
Omdöme utan inbjudan
Logotyp för DisabledHolidays.com

Svar från DisabledHolidays.com

Hi Stephen,

I can assure you we are certainly not cowboys, and we all work in an office, not from our lounges.

We are a small team and each enquiry we work on can take a considerable amount of time. We decided to turn our phone lines off earlier this year as it was unmanageable. We hope after our next recruitment we can turn our phone lines back on for overseas holidays.

I am sorry you felt so disappointed with our service and I hope my explanation makes you feel differently.
If you fill in a form online I am more than happy to help.

Betygsatt 1 av 5 stjärnor

Don't waste your time booking through…

Don't waste your time booking through these people, I enquired about 3 days away with my disabled mum we were flexible on the dates, a lady got back to me with 3 dates, I told her I would need to speak to my mum and would let her know either way. Went to book it and the dates have gone. Lesson to me is don't use a travel agent book direct.....

31 juli 2023
Omdöme utan inbjudan
Logotyp för DisabledHolidays.com

Svar från DisabledHolidays.com

Hi Adam,

I can see from the enquiry that from the point the agent provided you with a quote it was three days later that you came back to say you wish to book.
We are sorry on this occasion in that time frame someone else had made a booking.

Betygsatt 1 av 5 stjärnor

Well done disabled holidays.com for…

Well done disabled holidays.com for really understanding problems faced by disabled travellers! With just 4 days to go before the start of our holiday my wife was admitted to hospital I rang disabled holidays to see if it would be possible to delay our holiday by a few weeks and was told sorry as you’ve let us know so late theirs nothing we can do!!
WELL DONE AGAIN FOR SUCH A FANTASTIC SERVICE

Thanks for the stock reply once again fantastic service 👏

9 juni 2023
Omdöme utan inbjudan
Logotyp för DisabledHolidays.com

Svar från DisabledHolidays.com

Hi Steve,
We do advise at the time of booking that we strongly recommend to take out cancellation insurance, should you need to cancel for any reason.

Betygsatt 1 av 5 stjärnor

Unfortunately didn’t even get so far as…

Unfortunately didn’t even get so far as booking. They repeatedly wrote my email address incorrectly despite my spelling it our numerous times. They sent me the wrong quote for the wrong place then when I asked for them to quote me for the place I had actually enquired about they forgot what the place was and I had to email a link to their own website. They then didn’t get back to me. I eventually emailed again and they just replied the place wasn’t available. I’m actually quite relieved I didn’t book with this place as they are completely disorganised.

12 maj 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Felt a bit exploited

Disabled Holidays outsourced to The Travel Company Edinburgh & In2Scotland who appeared to charge us over 22% more for the same dates & property as other companies not marketing the property as disabled. I only realised this when the name of the property was revealed and I could then bench-mark prices on both sides of our booking dates. Buyer beware of course, but it felt like we were penalised because we had my disabled sister with us.

24 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service and a great holiday.

Very easy to book and ensure we had everything we would need to enjoy the holiday. Good communication and answered all my questions. We got everything we asked for and could not be happier.

We stayed at Crescent Villas (blue) in Dalyan in Turkey and the Villa was of a very high standard with full accessibility throughout all three floors. The hospital style bed in the ground floor bedroom was exactly what we needed. There was a hoist that could be used in the villa and also a pool hoist so a dip in the pool was also possible. The villa has a lift that accesses all three floors and all four bathrooms are fully accessible too.

The villa owners (Nermin and Ali) could not have been more helpful and were on hand throughout our stay to help with anything; an adapted minibus for a trip to turtle beach, a day cruising the river with lunch on a boat that could take a wheelchair etc. They really went above and beyond! I will definitely be returning.

9 april 2023
Omdöme utan inbjudan

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