Direct Sale Omdömen 

110
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Se mer

Betygsatt 4 av 5 stjärnor

Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Se mer

Betygsatt 5 av 5 stjärnor

Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Se mer

Företaget har svarat

Företagsinformation

  1. Heminredningsbutik
  2. Möbelaffär

Skrivet av företaget

In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

110 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(110)

18 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Got what i expected

Got what i expected, thank you

7 juli 2022
Omdöme utan inbjudan
Logotyp för Direct Sale

Svar från Direct Sale

Thanks you Sulliv, we really appriciate your 5-star reviews.

Betygsatt 1 av 5 stjärnor

This request for review was difficult…

This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED

4 juli 2022
Logotyp för Direct Sale

Svar från Direct Sale

Hi Alan, a full refund has been issued from our side, it was an Afterpay payment. You might need to check with Afterpay as we don't control them.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days

4 juli 2022
Omdöme utan inbjudan
Logotyp för Direct Sale

Svar från Direct Sale

Thanks Andrew for your time to give us 5 star review

Betygsatt 1 av 5 stjärnor

Haven't got back to me on my enquiry of…

Haven't got back to me on my enquiry of ETA of goods. I have no idea what's going on

1 juli 2022
Logotyp för Direct Sale

Svar från Direct Sale

Your order has been delivered, please use the tracking link as below https://www.directonsale.com.au/apps/aftership/order-status?order-number=12407&code=eyJlbWFpbCI6ICJhX21hcmphbm92aWM4MkBob3RtYWlsLmNvbSJ9

Betygsatt 1 av 5 stjärnor

Lousy Response

It’s been 22 days since I ordered my device I have requested an eta several times and never get a response absolutely hopeless for a caring business

2 maj 2022
Betygsatt 1 av 5 stjärnor

I received confirmation of my order and…

I received confirmation of my order and payment 11/4 but I’ve never received my order or notification of when I might expect it to be delivered 😩

30 april 2022
Logotyp för Direct Sale

Svar från Direct Sale

Hi, As it turns out, your order has been lost in the transit, but a full refund has been issued to you. We apologies for the inconvenience caused to you.

Betygsatt 1 av 5 stjärnor

Terrible experience

Terrible experience.
Placed two orders on 13th of April.
I cancelled an order immediately after purchase which was fine. Since then I have not received a refund for the cancellation nor have I received goods for the one order I placed.
No email for my invoice either.
No Contact or communication.
I will be raising a disputed transaction claim with my Bank.
Would not recommend to buy from this website.

30 april 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I purchased a week ago

I purchased a week ago, still no confirmation of order, no email of estimated date of delivery and no way of contact until receiving an email asking for a review.

15 april 2022
Betygsatt 1 av 5 stjärnor

Tracking code…

I have not yet received a Tracking code after 7 days or any indication when I should expect delivery.

10 april 2022
Logotyp för Direct Sale

Svar från Direct Sale

Your order is in transit already, I have raised it with helpdesk team and someone will send out tracking details to you.

Betygsatt 5 av 5 stjärnor

Great service

Very easy to order, quick to despatch, and swift delivery. What's not to like.
Many thanks Direct On Sale

29 mars 2022
Logotyp för Direct Sale

Svar från Direct Sale

Thank you for your review. We hope to keep improving our services and product range.

Betygsatt 2 av 5 stjärnor

Checkout kept sending back saying it…

Checkout kept sending back saying it cant ship to me yet I have use the site may be 6/8 times before. logged in again and again finely it excepted my order
all in all a big waste of time.Pay Pal went straight through .

10 mars 2022
Logotyp för Direct Sale

Svar från Direct Sale

Hi Dennis, I do apologize for this, but we are not sure where was the issue. But, it has been escalated to technology team.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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