Direct Car Credit - The Car Finance Specialists Omdömen 

Where do I start, they’re quick to get you approved but slow to sort problems, from day 1 it’s been nothing but hassle. We got the first van and within 2 hours we had broke down and the head gasket had gone (we had a mechanic out to check and they confirmed) but they said it wasn’t on the phone. Then was left with another van that’s the same size as our van that we part ex that was too small for us. The next van we decided to have now has a crack all the way the length of the windowscreen where it has got bigger, a side door that just closes on its own and is a different shade of white from the original van and can see what it’s had lots of filler used on it. A bad whistle noise from the front right wheel and finally is loosing coolant. Try and ring constantly but they have my number saved so can see it’s me calling and don’t bother answering or say the person dealing with it is out the office. Had these problems for 4 weeks and still nothing, the did offer for me to drive 2 hours to swap the van for another one whilst they fixed this but kindly refused as it’s up to them to sort the van out to come to me not me take the van back and do 2x 4 hour round trips. Oh and still waiting for proof the wetbelt has been done which I’m guessing it wasn’t. And a log book 5 weeks later. Would definitely avoid after service is none existent.

If there was a minus thats what it would be DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.
After selling a car within the first week a problem. Long story short guarantee is THAT U HAVE TO GET THE BROKEN CAR BACK TO THEM NO MATTER WHERE U LIVE. AND IF UNABLE TO BE DRIVEN U THEN ALSO HAVE TO PAY TO GET IT TO THEM. ALSO U MAY NOT EVEN GET A CAR TO USE WHILE THEY TAKE SO LONG TO REPAIR. THEN AGAIN U HAVE TO COLLECT IT. SO IF U WORK GOOD LUCK EVER GETTING THERE. COZ BELIEVE ME FAST FORWARD COUPLE IF WEEKS BROKEN AGAIN. BEEN SAT OVER 9 DAYS WAITING FOR THEM TO COLLECT IT. THEY WILL IF THEY CAN LOAN ME A CAR. BUT I HAVE TO GET MYSELF THERE TO PICK IT UP. CAR STILL WAITING TO BE COLLECTED FOR REPAIR.
U see they get ppl they know to write good reviews for them.
Apparently they put customers first.
Seeking legal advice.
Good luck with ur new broken cars

Writing
1 Star – Poor Experience
I bought a vehicle from this dealership, but delivery was delayed by three weeks due to alleged mechanical repairs. I was told it was in good condition when it would be delivered.
The engine management light came on the same day. An independent inspection found it was not fit for purpose, so I rejected it under the Consumer Rights Act 2015.
The dealership collected the vehicle over three weeks ago, but I am still waiting for my full refund despite repeated follow-ups.
Very disappointing handling of what should have been a straightforward refund process.

Had a great experience getting my new car from direct car credit, I would highly recommend , brilliant communication, extremely friendly, helpful, approachable, and professional, fantastic customer service from Richard, thankyou so much again.

Richard was great from start to finish

Mark and the team were amazing! Customer service is second to none.
Very efficient and reliable service
Love my new used van!

Great helpfull staff that go that extra mile

From start to finish Fraser was brilliant any problems and he sorted it all out highly recommend this company

Mark went above and beyond to assist me in obtain car finance after having been rejected everywhere else. I couldn't recommend him enough

Amazing staff help you every step of the way

Whoop pick my car up today thanks to Mark and also Casey Amazing people mark helped me so much with anything I needed.fast with paperwork and finding me a car would definitely recommend if you are looking for a car 😁

Fantastic service from initial application to collection. Big thank you to Richard for all the help.

Friendly and detailed conversations with car salesman Mark.
The car was delivered as advertised. Service and part repair was completed. Thank you

Excellent service very helpful.
Thankyou

Service was excellent from start to finish everything was made clear and the whole process from initial application to picking up the car was excellent would definitely recommend to other family members

I was sold a faulty defective unsafe car which they knew about the DPF exhast was hanging off rusty and had never been replaced for over 4 years. Do not buy from DIRECT CAR CREDIT DEWSBURY.

Top job brilliant all the way great team thank yous for everything 👏

Friendly happy people with a great attitude towards you from the minute you walk in . And nothing is to much trouble for them .

Absolutely brilliant Richard couldn’t helped any more has he has done second time of getting a car from direct cars