directbikes Omdömen 112

Very disappointing after-sales service from Direct Bike. No proper phone support, slow and dismissive email responses, and important documents sent through untracked post.
Spent over an hour with the DVLA only to discover registration could take 4–6 weeks with no support from Direct Bikes.
The company hides behind terms and conditions instead of taking accountability for poor customer experience.
Regret choosing Direct Bikes over more reputable and customer-focused brands.

Never ever will i use dicert bike agin. They tell you to use youtube if their is a problem with your bike. And when you ask them for a number plat number they dont answer you. And when they answer yoy about the plat they tell you you the papper work is in the post. Knowing the bike you have got has no reg number or nuber plat. You will have it sat for over 2mouths on you drive and its takes mouth for the bike to regurster to the uk. And when you ask thwm about it they ignor your emails. Ive reported them to DVLA and TRADENSTANDS as they sell the hikes with out a log book or number plat.

Absolutely love my moped. Great whizzing around London. Have used now for 4 months and runs like a dream.

Superstars! Very solid well built moped. Kudos to the team for such an outstanding service. 👍🛵

Such a lovely warm and friendly company. We ordered a venom scooter and a member of Thier team rang my husband and were great on the phone. Delivery to out house on day and time arranged. Lovely looking scooter. Great customer care which is unusual these days.

Very good contact with customer service, their response time is very impressive. The moped itself is really good and rides very well. Happy with my purchase.

Top class service from start to finish buying my first scooter. They are professional, friendly and extremely helpful ⭐️⭐️⭐️⭐️⭐️

Bought my moped from here. Have been using for the last year daily. They are very helpful with any parts I need. The moped is good little runner and extremely happy with it 😊

I was looking for an inexpensive 50cc moped. They supplied me a great moped at a very attractive price. I purchased a retro and remain very happy with it.

Sales and after sales has been excellent. Well done.

Just received a cheetah scooter. Very well packaged especially that the scooter was getting delivered to fife. Best delivery man ever. Helped unpack the scooter with me. Thank you guys for everything. Adam

Direct bikes is absolutely fantastic. My brother and I have had two mopeds from them and they've always helped whenever we've needed it. I cannot recommend this company enough.

Best service I have received in a long time. Bought a 125 python. Delivery was a couple days later. Can't wait to use over the weekend. Friendly and highly recommended.

So pleased with my moped. Excellent service and prompt delivery as well as easy to contact for queries. Ride is brilliant 💪

First class service. I purchased a ninja. Cracking little scooter. It was packaged perfectly keeping it secure and arrived on time. Thank you, will be back in future.

Scooter purchase sorted. They were amazing, sorting me out with a lovely scooter. Were very informative and helpful. I would certainly recommend.

I am very satisfied with my moped. The motor of my cruiser is powerful and easy to handle. I use it everyday for riding to work and is a joy.

I ordered a scooter on Tuesday and it came Wednesday. I've never had a delivery so quick. Well happy with it. I would definitely buy again. 5 stars from me

Bought a moped from here. The price and service were spot on. The moped once I received it was in perfect order and is a lovely looking machine and drives well.

Buying my moped was simple, information was provided, easy finance with klarana. Staff were friendly. Moped arrived in tip top condition and have been enjoying it ever since.

Fabulous scooter and service. From ordering to delivery there was good service and communication. You speak to real people not robots! My 125cc cheetah scooter came next day and is great. I very much recommend them.