DIG Omdömen 41

Ho spedito a mie spese un reso, che non è mai stato ritirato dall'azienda, cercato più volte di risolvere per email non hanno più risposto. Ho perso i soldi dell'ordine e della spedizione.
In anni di acquisti online non mi era mai capitato di riscontrare un tale menefreghismo e mancanza di professionalità!

Really happy with my order from DIG. The fit is perfect, and the fabric feels premium and tough. Delivery was quicker than expected, and the whole process was smooth. Definitely coming back for more.Thanks

This is very good and awesome. They have good services.

Tough as nails, loads of useful pockets and they don’t feel heavy after a full day.
Wish I found this brand earlier, would’ve saved me a fortune in ruined kit.

Service client au top, ils m’ont recommandé la bonne taille dès le premier échange.

La commande est arrivée rapidement et sans frais additionnels — ça fait vraiment plaisir.

Honestly, I’m really impressed with DIG. The pants are tough, comfortable, and clearly made for hard use. The quality shows in the strong stitching and durable fabric, and they still look great.🤩

After trying DIG more than once, I’m confident that these DIG clothes will last for years without losing their shape and color due to their high quality. I'm pleased to be part of the DIG family. 😊
🇰🇼 ❤️ 🇷🇸

I have bought a jacket and a pants as a gift and it was the BEST gift ever . The quality of the clothes absolutely top of the top, could not be more satisfied. The shipping was amazing very fast.
Communication excellent .

Ich bin sehr zufrieden mit dem Produkt; die Hose ist super bequem und fühlt sich toll an, und der Gürtel ist auch gut. DIG hat mich noch am selben Tag meiner Bestellung per WhatsApp kontaktiert, um sicherzustellen, dass die Hose passt – das hat mich wirklich überrascht. So einen exzellenten Kundenservice habe ich selten erlebt.

On the 15th Sept. 2025, I attempted to purchase an Arctic Parka Gen.2-M jacket, along with a Defender Gen.2 black-M pants. Problems started with DIG's on-site measurement guide, which repeatedly indicated that I should purchase a small size. I know this to be incorrect and having communicated my particulars to DIG, I eventually purchased medium. However, according to the terms and conditions outlined on DIG's website, had I purchased the small size, as persistently indicated by their measurement guide, I would have had to pay for the cost of a return/replace, in spite of the fact that their measuring guide made the error. Responsibility? Accountability?

Having received my package, I was initially very impressed with the Arctic Parka jacket, well constructed/finished, warm, comfortable, extending well below the hips from front to back whilst extending further down over the buttocks at the rear. However, upon examining the Gen.2 pants, whilst I was again impressed with the finish, what shocked and disappointed me was the pants appeared unfit for purpose.

As the weather at the time was mild and extremely dry, I was forced to wait for more than two weeks for a change in the weather and the chance of properly testing the kit.

In terms of water resistance/repellence, the Arctic Parka is advertised as having a water resistance rating of over 20,000mm. Having completed a 30k walk in moderate rainfall, in my opinion the jacket is closer to 10,000mm in water resistance and very remote to 20,000 as advertised. Furthermore, the two large front pockets of said jacket actually leaked, more than enough to cause water damage to an iPhone, presenting a very serious defect in an otherwise reasonably solid and sound jacket. And despite the fact that the jacket is built for warmth, I have a Gore-Tex jacket that is half the weight and without the padding of the Arctic Parka, a jacket that is exceptionally warmer. From over 50 years of walking up to 70k weekly, to include an extensive array of wet/warm gear, in my opinion the Arctic Parka is worthy of an overall score of 6 out of 10.

The Gen 2. pants are at the very bottom of this 10 step ladder, proving to be nothing short of a joke. When you open up the on-site details regarding the Gen 2. pants, you are met with a video of water being abundantly poured over said pants, indicating an extremely high degree of water resistance/repellence. Furthermore, the pants is advertised as possessing a combined water resistance/repellence of 1000mm+20,000mm, which when added as advertised, suggests an overall resistance/repellence of 21,000. However, the aforementioned is not only extremely misleading and, following my complaint to DIG and in addition to the video of the pants showing an extremely high resistance to water, I am left with little doubt that the advert pertaining to the Gen 2. pants is not only misleading but also deliberately intended to deceive.

In fact, the 1000mm water resistance/repellence refers to the entire pants, minus the knees, which are finished in Cordura, a thick nylon, with a DIG rating of 20,000mm water resistance/repellence. In effect, minus the Cordura patches over the knees, the entire pants has not only a water resistance of 1000mm, which in real terms is not only equivalent to a tea towel, it also absorbs and retains water like a tea towel. Hence, the 20,000mm water resistance/repellence of the tiny knee patches is useless from above and below, where it's usefulness is relegated to providing extra strength and reinforcement for the knees. It was in the first 5k of my 30k walk in moderate rain that the Gen 2. pants stopped resisting, becoming overloaded and waterlogged. In my opinion, whilst the Cordura knee patches may indeed provide the advertised resistance of 20,000mm, they are useless in a pants that more accurately has little more than a 100mm water repellence/resistance.
I complained to DIG regarding the defectively 'leaky' Arctic Parka jacket and the 'tea-towel' Gen 2. pants. And whilst DIG were quick to respond, I got zero satisfaction. What I got was a cocktail of defensiveness, evasiveness and manipulation, the experience of which was akin to complaining to God about one of his angels.
Located in Serbia, i.e. not in the EU, presents problems (.g. Language etc.) in terms of following through on a complaint. DIG 'apparently' provide a Serbian link for such a process in their website. However, in spite of repeated efforts, the link is dead!
In conclusion, in my opinion, whilst 'apparently' well constructed, the aforementioned products are over-priced, over-rated and my experience of communicating with DIG's complaints dept. was what I would expect from talking to a bot.

In response to DIGS - Not revenge - JUSTICE! You are served!

Pocepale mi se pantalone za koje tvrdite da ne mogu da se pocepaju.
I snimate propagandni materijal o tome

Naručio jaknu kod njih. Kvalitet BRUTALAN!

Одличан квалитет гардеробе, цене би могле бити за нијансу приступачније.Ипак, 5 звездица😃

Kupovina je prošla bez problema, a kvalitet je bolji nego svuda gde sam ranije kupovao. Preporuka!

Always attentive and accommodating! They make quality pants and provide quality service!

DIG team was amazing! Helped me place my order with correct size. Delivered my order in a flash. Item exceeded my expectations. I highly recommend them.

Professionelle und sehr freundliche Mitarbeiter. Super Qualität und Passform. Sehr empfehlenswert

Perfect customer support 1A Plus.
Response Time under 15 minutes awesome 👍 😎

A high quality product with proactive customer service so far. I look forward to doing more outfitting through DIG.