We had such an amazing experience getting our wedding rings with Jemima at the Diamonds Factory in Limerick. The whole experience was seamless and we were treated with top class customer service throu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and... Se mer
We had a great experience choosing our wedding bands at Diamonds Factory at the Powerscourt Shopping Centre in Dublin. Ewa our sales consultant was amazing very patient and helped us to choose the bes... Se mer
We went into the Diamonds Factory for a custom design that would perfectly stack on top of my engagement and wedding rings. Leah made the process very easy and enjoyable. The final product is also ev... Se mer
Företagsinformation
Om Diamonds Factory Ireland
Skrivet av företaget
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Skrivet av företaget
Kontaktuppgifter
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Utmärkt
772 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My Deam Ring
Agnieszka in Diamond factory was absolutely fantastic! I wasn't sure what style of ring I wanted and she was very patient and offered great advice to help me choose my ring! I am over the moon with it!
5 februari 2026
Svar från Diamonds Factory Ireland
Dear Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really profesional service
Really profesional service. Jana dedicated time to us to explain everything and made the process really easy. Absolutely delighted with the finished product.
21 februari 2026
Svar från Diamonds Factory Ireland
Dear Rosemary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
My ring is absolutely beautiful
My ring is absolutely beautiful. Everything I wanted and more. Reasonably priced and easy to follow website. Email with every stage of production. Very very satisfied
21 februari 2026
Svar från Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Excellent service
Excellent service, jemima and her colleague in limerick were excellent to deal with and so knowledgeable
21 februari 2026
Svar från Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
positive! This is your sign!
very pleasant and positive experience althroughout from getting our engagement ring upto our wedding bands. Shoutout to the staffs especially Leah and Agniezka for being helpful and accomodating. Our chosen designs output came out excellent and flawless. Crafting time for the jewelry was on point and clear on schedule. Recommend
27 februari 2026
Omdöme utan inbjudan
Svar från Diamonds Factory Ireland
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah and Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great experience
Great experience, really took their time showing my different stones and different engagement ring and helped create my dream wedding ring
Took less than 4 weeks from ordering, I am over the moon, customer service is fantastic, and my ring is just gorgeous.
16 februari 2026
Svar från Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great service and the staff where very…
Great service and the staff where very helpful and a pleasure to meet.
19 februari 2026
Svar från Diamonds Factory Ireland
Dear Elizabeth,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Staff are brilliant!
The staff were absolutely brilliant I could not fault them. Service was 10/10
19 februari 2026
Svar från Diamonds Factory Ireland
Dear Steven,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very friendly staff
Very friendly staff, listened to what we were looking for, provided good suggestions with good knowledge of same. Big thanks to the staff in Limerick.
18 februari 2026
Svar från Diamonds Factory Ireland
Dear Marcus,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The wedding rings are so beautiful 😍
The wedding rings are so beautiful 😍. Very nice people ,easy to talk . You made our experience so easy. Now we are waiting for the big day stress free. The sizes are perfect 🥰
13 februari 2026
Svar från Diamonds Factory Ireland
Dear Maria,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Quality and Service
We bought our engagement ring at the Diamond factory 2 years ago and I am still very happy with it. The quality is amazing, so good that we came back and purchased our wedding bands from them this month. Again, very happy with the quality and service.
You get a free 1:1 consultation with either Luci or Brianna, and they will teach you everything you need to know about diamonds and metals. They will also advice you on the best options for your lifestyle.
We are very happy with our purchases and would recommend the diamond factory to anyone.
16 februari 2026
Svar från Diamonds Factory Ireland
Dear Valued Customer ,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Luci and Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Engagement ring
I was picking out an engagement ring for my girlfriend and I found both of the girls in the Galway shop extremley helpful, they made everything so easy and I would definitley recommend them. Thanks again!
22 februari 2026
Omdöme utan inbjudan
Svar från Diamonds Factory Ireland
Dear Seamie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Svar från Diamonds Factory Ireland
Dear Garrett,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Gustavo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Lovely product but terrible service
The product is lovely but the level of service & communication was extremely poor hence the low score!
14 februari 2026
Svar från Diamonds Factory Ireland
Dear Mel,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
Although we are happy that you are pleased with your order, we are sorry to hear how your experience with communication has been. We appreciate this feedback as we continuously look to further improve our services.
Kindest regards,
Diamonds Factory Customer Service
Staff very helpful throughout the…
Staff very helpful throughout the choosing and guiding of colour. Explained about clarity of diamond. Unfortunately didn't explain that a bezel ring doesn't have the same sparkle as a pronged ring due to gold all round diamond. Still a beautiful ring and will certainly be back for more purchases in the future.
6 september 2025
Svar från Diamonds Factory Ireland
Dear Kathryn,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Baguette diamond wedding band
have purchased two rings over the past 6 months from Diamond Factory in Powerscourt and cannot recommend them highly enough. Agnieszka was so accommodating, knowledgeable and made we feel very special. The whole experience was seamless. ~Thank you
26 november 2025
Svar från Diamonds Factory Ireland
Dear Anton,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
An easy experience from start to…
An easy experience from start to finish. I was even able to get my ring delivered to my home when it was ready. The ring itself is absolutely beautiful, I'm complimented on it everyday.
5 februari 2026
Svar från Diamonds Factory Ireland
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great selection and friendly staff
Went here for our engagement and wedding band after finding a set online and staff were very friendly and knowledgeable in helping us delighted with our purchase
5 februari 2026
Svar från Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Custom Ring with Jemima
I booked an appointment with Jemima a lovely young woman who was so helpful with her knowledge as I designed the ring myself she advised me on which was the best options for clarity on diamonds and durability on the band setting. It was a great experience to be able to see different options to try on so I could decide what I wanted on the finalised piece. I was able to track the progress on the ring as it was being made. The ring turned out absolutely perfect even better than I had imagined. Mansi was of great help on the day of collecting the ring as we wanted to get it asap it was lovely to receive a complimentary box of chocolates on Valentine’s Day
14 februari 2026
Omdöme utan inbjudan
Svar från Diamonds Factory Ireland
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Jemima and Mansi!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I ordered an engagement ring online
I ordered an engagement ring online. I was nervous about paying so much money and not knowing where or to whom. I took a chance and called the store to confirm the delivery time, just in case. The ring arrived on time and exactly as I ordered, and all the certificates were sent via email. So, don't hesitate to order—everything was on time and high quality.
5 februari 2026
Svar från Diamonds Factory Ireland
Dear Lena,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Detta är Trustpilot
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