Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'... Se mer
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I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for t... Se mer
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DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images thr... Se mer
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I absolutely love this website.Prices are reasonable.I shopped trying to find the one that customize a persona photo and this website is by far my favorite.
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FLAT/RM A 12/F ZJ 300,300LOCKHART RD WAN CHAI HK, HK, Kina
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I loved making art for my pet.I just keep ordering.I love diamond art.

Svar från Diamondartpaintin
I find the baby dragons in this project are so colorful and adorable. I am happy I added this painting to my collection.

Svar från Diamondartpaintin
I absolutely love this website.Prices are reasonable.I shopped trying to find the one that customize a persona photo and this website is by far my favorite.

Svar från Diamondartpaintin
I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for that to come, I decided to order 4 more, not realizing until I hit the 'pay' button that I just reordered Mystical Pathways. I immediately emailed the company and was able to exchange it for another with no problems. They answered my email quickly and were so kind!! I love their products and their customer service is fabulous! I wish other companies I've dealt with were so accommodating to their customers. I would have to give them a 10 out of 10 for both product and customer service!!!

Svar från Diamondartpaintin
This canvas was an absolute treat to work on. The colors are awesome and it worked up really fast.

Svar från Diamondartpaintin

Svar från Diamondartpaintin
DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images three times. So I received three of the same thing.
I reached out to customer service to ask where the other two pictures are, and to ask if they can send them or give me a refund. They argued with me that I purchased the same image with a quantity of three. I explained over and over that is not the case, and they are being incredibly rude and not helpful and not willing to make the situation right.
I now have three of the same image, and am out $90. I ordered square drills with AB. They only sent one AB color and the square drills are not consistent size or shine at all.

Svar från Diamondartpaintin
Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'll send the missing drills as that's what other companies do but nope they argued with me, gave me attitude and refused to send me the missing drills so the canvas is useless so now have to figure out what I need and how much and buy more drills from somewhere else because they messed up. How does that make sense. Avoid avoid avoid!!!!

Svar från Diamondartpaintin
I was short some drills. I have contacted customer service and they asked for pictures. I sent them. They asked for more pictures, this time with the bag of drills next to the painting. I can’t do that, as I take my drills out and put them in other containers. I have a feeling they will not be sending the drills I need. I will never buy from them again. I only want what I paid for. Now I have a beautiful painting that is 99.8% complete. Useless.

Svar från Diamondartpaintin
They did not send enough drills to complete the kit and when I contacted them (multiple times) they argued with me and did not send them. I included pictures of the amount of drills sent to me and the pattern to show that there were MANY missing drills.
The customer service team is very rude . I am only asking them to send what I paid for!
This also happened with a previous kit too and I had enough left over drills from my private stock to make up the difference.

Svar från Diamondartpaintin
I placed my order on the 7th of March, it is now April 11th, and I have not received my items. Their customer service is awful, they are refusing to refund my money and only offer: "Once you receive the items you can then start the refund process". If you never receive the item, how can you get a refund? It is obvious in my case that the item has been lost based on the tracking information and when asked for an update, they simply repeat what you can read. Not an honest company to deal with.
I have contacted you 6 times in regard to my package. I only get the tracking information repeated to me, which by the way, I am more than capable of reading for myself. You have repeatedly told me that I can start the refund process once I receive my package. However, you have yet to answer my simple question: How do I get a refund if I never receive the package? I also get notifications from the USPS regarding incoming packages. I was receiving them until the package "hit" Whittier, CA. The notifications stopped from the USPS and per your tracking, the package is stuck/lost in Whittier. It has been there since the 24th of March per your tracking info, and you have refused to look into it any further, offer to re-send my items, or even to refund my purchase, all of which I have asked you to do. Your customer service has been of no help whatsoever, has been demeaning in their comments and I will not refer any of my friends to this company in the future. I have several friends who enjoy doing this type of activity and this is a great loss of potential revenue to you due to your lack of service. So, once again, I ask on the 14th of April (items originally ordered on the 7th of March); How do I get a refund if I never receive the package?

Svar från Diamondartpaintin

Svar från Diamondartpaintin
I did an order on Tupperware.eu (20/10/2024) and did not receive my order in the meantime or any track about the status of my order.I even mailed twice with diamondartpaintin to inform about the status of my order but no answer at all .Can you say what are the next steps to ask my pay back of the order because I have no trust at all in the delivery anymore.

Svar från Diamondartpaintin
After getting my first order figured out everything went very smoothly. received in good time, one box came a little damaged but nothing inside was. It ended up being the perfect experience. I will definitely order again.

Svar från Diamondartpaintin
I placed my order 2 months ago and still haven't received it, very dissatisfied.

Svar från Diamondartpaintin
Not only did it take three months from the time of my order to when I received it today but the quality is poor. I will not be ordering from this company again.

Svar från Diamondartpaintin
Real simple. I ordered in good faith. Money taken out of.my paypal.. then nothing. Received nothing. No update, etc. Just silence

Svar från Diamondartpaintin
I did An order on Tupperware.eu en did not recieve my order. I payed €120. I can not get any contact with the compagnie anymore.😡😡😡

Svar från Diamondartpaintin
Didn't get my diamond art so why would I rate a great score for something that hasn't come to my house

Svar från Diamondartpaintin

Svar från Diamondartpaintin
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