Devon Heaven Omdömen 

1 150
TrustScore 5 av 5

4,8

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I sent a Cream Tea hamper to my mum for her birthday, she loved her present and very tasty! Delivered on time excellent service but the female delivery driver did not knock the door or ring the bell... Se mer

Betygsatt 5 av 5 stjärnor

Bought for a friends birthday. The afternoon tea, was delivered on the date requested. The selection and quality I was told, were excellent. Enjoyed every morsel. 5plus stars all the way.

Betygsatt 5 av 5 stjärnor

The team was really thoughtful and responsive. I'd forgotten to add a message to go with the hamper, and they emailed me the next day to ask if I wanted to add anything. When the hamper arrived my par... Se mer

Betygsatt 5 av 5 stjärnor

I sent a Devon Heaven cream tea with an extra of coffee to some friends as a thank you for the help they had given me. They were very delighted with their unexpected surprise and said it was a wonder... Se mer

Företagsinformation

  1. Mat, dryck och tobak

Informationen kommer från olika externa källor

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 84 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(1 150)

362 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The perfect gift for the person who has everything

We were struggling to think what to buy for our 91 year old mother in law who has everything and wanted nothing.

The hamper was a great success and went down a treat. Who doesn’t like a Devon cream tea?

It was all so simple with an easy to navigate website. All very simple and the hamper arrived on time.

We will use Devon Heaven again

16 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Unbeatable successful gift

Whenever I am looking for a present I know will be guaranteed a success, I choose a Devon Heaven cream tea in one form or another.
They are all superb but I prefer the ones with just the scones, jam and cream. The scones are unbeatable; light, perfect and keep well if necessary. The jam is absolutely full of strawberries, and the cream is far nicer than the other, more commonly available make.
I wish I lived nearer in order to just pop in and have the cream tea more often!

13 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bought as a valentines gift for my…

Bought as a valentines gift for my other half and it was so delicious and very good value. Scones were perfect and I especially liked the strawberry shortbreads! I would highly recommend and will order again in the near future.

14 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely box of goodies

I purchased this box for my husband and I must say everything inside was really well presented and tasted amazing. I have bought a few of these boxes for various family members and everyone said how amazing they are and taste lovely

13 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The website was very easy to navigate…

The website was very easy to navigate and the only problem for me, positive, was the choice. I was spoilt for choice.It was a birthday gift and recipient was delighted with her present. She said "I'm not going to share this hahaha". It was a great gift with two small bottles of Prosecco all delivered on the correct date. I will definitely use your company again.

13 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great as a gift

I have ordered several afternoon tea hampers as gifts for friends and they have always been really well received and I have been told they are delicious. And the scones look huge and yummy

9 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

As the knock on the door came

As the knock on the door came , our son gave a smile , he knew what a surprise for my birthday.
I knew it was tasty day when he closed the door
He has had many before .
He told us it was great and different items to taste loved it contained , great cheese as well ..

4 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing hampers

As I don’t live close to my Mum and can’t just nip and have afternoon tea, it’s nice to have the option of the hampers to treat her, even when it’s not a birthday…they’re always fresh and plenty for her to share with my Dad

5 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor customer service following a three day delay on delivery of fresh scones

Poor customer service following a three day delayed delivery of freshly baked scones! Wish I'd read the other one star reviews as many others have had the same thing happen.

I bought the prosecco cream tea for my best friend's birthday, with nominated delivery on a Friday. Something went wrong with the DHL delivery and it not only missed the Friday delivery slot but wasn't delivered until Monday, despite Saturday being a delivery date available on the Devon Heaven website. This meant that both the surprise and quality of the gift was completely ruined.

I contacted the company the day after the missed delivery explaining my disappointment and they replied promptly although the email stated the scones would be "perfectly safe to consume" (safe, maybe, but not fresh) and to contact them again once delivery took place.

I contacted them again yesterday and, despite the fact they must have recompense with DHL, they said they were "unable" to offer a refund on my order. Why? They said they wanted to put things right and offered for extra scones to be sent, but what's the point when the birthday has been missed? Why not just offer me the refund I should have been given and keep a customer, especially when they should be getting something back from DHL? It's even more disappointing now that I can see others have been offered refunds for delayed deliveries according to reviews on here. Why am I a less important customer?

Really poor service.

30 januari 2026
Omdöme utan inbjudan
Logotyp för Devon Heaven

Svar från Devon Heaven

Thank you for your feedback. While we do clearly state on our website that next day delivery is not guaranteed and that delays with couriers can occasionally occur, I completely understand that this doesn’t make up for a missed birthday gift. For that reason we arranged for the scones and cream to be replaced, and the other items in the box have a longer shelf life so they would still be at their best on arrival. We’re sorry that our resolution hasn’t met your expectations on this occasion, but we do appreciate your feedback and will continue to review our service and delivery partners to avoid situations like this wherever possible in future.

Betygsatt 5 av 5 stjärnor

Afternoon Tea for One

The Afternoon Tea for One was delicious, the contents were very generous, it arrived exactly when I was told it would, (Christmas Eve, am) and was in excellent condition. It made a lovely start to my Christmas, when my lovely dog and I were on our own.
If there is someone alone, who needs cheering up, I would thoroughly recommend Devon Heaven's Cream Tea for One, and I am certain that their other Cream Tea Hampers will be of equal quality.

24 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not happy

On reading the reviews decided to go with this company. Ordered a hamper for my disabled mother, and requested a specific day for delivery. Which was today ( Tuesday ). Had an update in the morning letting me know that the hamper was now on the van and out for delivery, which would arrive between 17.30.to 19.30. At 17.51 I recieved an email letting me know my mother's package was now back at the depot waiting for delivery. Not at all happy. And wouldn't want my elderly mother eating any of the goods that has spent another day travelling around the county. UPDATE. Recieved an email stating the parcel was now back out for delivery again. Only after following the parcel all day, at 17.30.pm parcel was still on its way. By 18.01 parcel was now back at the delivery depot. What the he'll is going on with this delivery. Will now request a refund as goods are now not fit for purpose. Order no: 248957. REFUNDED NOW. THANKYOU

16 december 2025
Omdöme utan inbjudan
Logotyp för Devon Heaven

Svar från Devon Heaven

Thank you for your message. I completely understand your frustration with the repeated delivery delays and I’m very sorry for the inconvenience this has caused, especially given the importance of the hamper for your mother.

I have now processed a full refund for your order. Unfortunately, the issues you experienced were due to DHL, who have struggled with reliability during this peak season. While we do our best to ensure parcels arrive on the requested date, once they are with the courier we are dependent on their service.

We are actively reviewing our delivery partners to improve reliability going forward, as we fully appreciate how important timely deliveries are to our customers.

As we have resolved this with a full refund, we would kindly ask if you might consider updating your Trustpilot review to reflect the outcome. Reviews are very important to us, and your updated experience would help others see that we do take care of our customers when things go wrong.

Thank you again for your feedback as it helps us improve, and we’re truly sorry for the disruption you’ve experienced.

Betygsatt 1 av 5 stjärnor

Not great at all

Well after seeing all the great reviews on Trustpilot I purchased two afternoon teas for Christmas gifts. They where supposed to have arrived last sat. 13,th. Well nothing arrived and I have now left 4 emails as you can not get through on the phone. So if I could get through yo anyone I would like my money back. Maybe I'm just unlucky.

15 december 2025
Omdöme utan inbjudan
Logotyp för Devon Heaven

Svar från Devon Heaven

We are really sorry your gifts didn’t arrive when they should have. We can understand how disappointing that must be, especially at Christmas. We’ve had courier delays this season and I can see how that’s let you down.

We’ve already responded to your email directly so we can resolve this with you, and we’ll continue to support you until it’s sorted.

Betygsatt 5 av 5 stjärnor

Devon Heaven does exactly what it says…

Devon Heaven does exactly what it says on the hamper - the order process is straightforward, the hamper arrives on time and the food and provisions are excellent. I wouldn't use any other hamper company.

1 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A fabulous tasty gift

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags.

They were well packed & cream was in a refrigerated pack & was still edible after 5 days!

A fabulous afternoon tea experience. We will definitely use Devon Heaven for future gift packs.

24 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect Anniversary Gift

It was easy to order the cream tea for my parents’ wedding anniversary. It arrived exactly when it was due and I was kept I. the loop . My Dad said the scones were the best he’s ever had…. and he’s had a few !!
Thank you !

13 september 2025
Omdöme utan inbjudan

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