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Destina Home Omdömen 

6
•
TrustScore 3 av 5

3,2

Möbelaffär
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Möbelaffär

Skrivet av företaget

Destina Home is an online destination of home, office, and garden furniture, decor, homeware, textile and more... It was established with the goal of offering a wide range of affordable quality home office furniture. Therefore, we mainly provide handmade manufactured wood and solid wood modular furniture that is designed to be assembled by the customer. We manufacture furniture and work directly with homeware and textile producers to bring you the most beautiful, genuine products at the best possible prices. Most of the brands and manufacturers sell their products to distributors or middlemen who then resell them to other retailers. Each time the product is sold, the end price you pay increases. Ultimately this process makes the products you buy more expensive. That's why we offer our furniture and work directly with manufacturers so we can offer you the best possible price. Customer satisfaction, quality, design, and environmental sustainability are our priorities.

Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

6 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(6)

6 omdömen under de senaste 12 månaderna

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Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

orderd an item and then had a change of…

orderd an item and then had a change of mind as it is to big. I then contacted them to Return it and they have refused my return request. the item is unopened and I have only had it for 3 days.

21 maj 2026
Omdöme utan inbjudan
Logotyp för Destina Home

Svar från Destina Home

Thank you for your feedback.

We have checked our records thoroughly but we could not find any order associated with your name in our database. To investigate this further and assist you properly, please provide the order number, the marketplace/store name, and the name used when placing the order. Once we have these details, we will review your case and update you accordingly.

We would also like to clarify our return policy. Some of our products are made-to-order and are therefore subject to specific terms. For orders placed via The Range, cancellations or changes are not possible after 48 hours from order placement, as production and processing begin immediately. In such cases, and in line with policy, items cannot be returned after delivery due to a change of mind.

We always encourage customers to carefully review product descriptions, dimensions, and specifications before placing an order to ensure the item meets their requirements.

While we are always happy to help where possible, leaving a 1-star review without verified order details does not allow us to properly investigate or resolve the issue.

We remain ready to assist you as soon as you provide the requested information.

Betygsatt 5 av 5 stjärnor

Excellent price

Excellent price, speedy delivery and nice product

25 april 2026
Logotyp för Destina Home

Svar från Destina Home

Hi Don Johnson,

Thank you for your kind review! We’re really pleased to hear you were happy with the price, fast delivery, and the product.

We appreciate your support and hope to serve you again soon.

Best regards,

Betygsatt 2 av 5 stjärnor

I ordered a bookcase and unfortunately…

I ordered a bookcase and unfortunately had issues with both the original item and the replacement.

The first unit arrived with visible cracks in the side panels, so it clearly wasn’t in acceptable condition. To their credit, a replacement was sent fairly quickly.

However, the second unit also had quality issues. While assembling it, I noticed the melamine coating peeling slightly at the edges, and the alignment between the side panels and shelves wasn’t very good, which made assembly more difficult and affected the overall finish.

I understand this is a budget product, but regardless of price point, items shouldn’t arrive damaged or faulty — especially not twice. Basic quality control should still apply.

In the end, I’ve decided to keep the unit and will likely donate it to a local furniture charity shop, but the experience has been disappointing overall.

22 april 2026
Omdöme utan inbjudan
Logotyp för Destina Home

Svar från Destina Home

Hi there, thank you for taking the time to share your experience.

We’re really sorry to hear that both the original bookcase and the replacement arrived with quality issues — that’s certainly not the standard we aim to provide. While we’re glad the replacement was sent promptly, it’s disappointing to know it didn’t resolve the problem.

Your feedback about the condition, assembly, and overall quality has been noted and will be shared with our quality control team to help prevent this from happening again.

If there’s anything further we can do to make this right, please don’t hesitate to get in touch with our customer support team.

Best regards,
Destina Home

Betygsatt 4 av 5 stjärnor

Small damage on a door.

Small damage on a door.
Replaced within a week, very good service.

6 februari 2026
Logotyp för Destina Home

Svar från Destina Home

Thank you for your feedback. We’re glad we could quickly replace the damaged door within a week and that you were satisfied with our service. We appreciate your support!

Betygsatt 1 av 5 stjärnor

Bad customer service.

I ordered a coffee table which was poor quality and when assembled none of it was aligned properly as the wood was badly cut. There were also left over screws with no instructions as to where they are supposed to go so maybe the instructions were misprinted. When I asked to return it as it was faulty I was told I couldn't return it because it was a sale item and that I had already assembled it. They offered me a 15% discount and asked me to take it apart and put it back together again. My husband has put together hundreds of pieces of furniture without any issue so the fault is not with him but the product. Disappointing as I completely wasted my money. Bad customer service and I will not be using again.

4 december 2025
Logotyp för Destina Home

Svar från Destina Home

We’re sorry to hear that you’re unhappy, but we’d like to clarify a few important points for transparency.

First, this item was purchased as a sale product for £34.55, reduced from £78.37. The reduced price was clearly stated at the time of purchase.

Second, the coffee table was fully assembled before you contacted us. As outlined in our sales and returns policy, assembled furniture cannot be returned, particularly for change-of-mind or handling-related issues. This policy applies to all customers and is standard for flat-pack furniture.

Third, based on the images you provided, the item was not assembled according to the instructions, which explains the alignment issues shown. In response, we promptly sent you detailed assembly guidance to help resolve the problem.

Despite this, and although we were within our rights to decline further support due to the item being assembled, we still offered a 15% partial refund as a goodwill gesture, with the aim of reaching a fair resolution.

We always strive to be reasonable and supportive, especially when issues arise. For that reason, we are disappointed that our efforts—including a heavily discounted price and an additional refund—have been described as poor customer service.

We stand by our policies and the assistance provided, and we encourage customers to review product details and return terms carefully before purchase.

Betygsatt 5 av 5 stjärnor

Quality unit. Looks lovely.

I ordered this unit and was very pleased with the quality of the wood and the appearance. Due to the wood, it is quite a bit lighter in shade than I anticipated, but this is mentioned in the small print.
The unit also had a small bit of damage to a corner of one of the pieces of wood, but we managed to put this at the back so it can’t be seen and Destina offered replacement or partial refund. I took the latter as the unit is so good
Delivery prompt.
Definitely recommend a drill to put this together.
Lovely piece of furniture.
Communication with Destina spot on. Thank you.

8 november 2025
Logotyp för Destina Home

Svar från Destina Home

Thank you so much for your thoughtful review! We’re delighted to hear that you’re pleased with the quality and look of your new unit. The natural variation in the wood can sometimes create lighter tones, so we’re glad the note in the product details helped set expectations.

We’re sorry to hear there was a small bit of damage on one of the pieces, but we’re pleased our team could offer a suitable solution and that the unit still looks great in your space. Thank you for your kind words about our communication and service — it truly means a lot.

We appreciate the tip about using a drill for assembly, and we’re sure future customers will find it helpful too. Enjoy your beautiful new piece of furniture, and thank you again for choosing Destina!

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