Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We do turnkey projects from Concept to completion. Home Renovation|| Refurbishment || Construction || Interior Design
Storbritannien
3,7
4 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was a nice experience having our house planned and construction done through Saleha. She managed the whole project very well.
Her attention to all details ensured it met our expectations. She was quick to respond to our queries throughout the project. Highly recommended.
Dwell is Design & Build company that is very good.
Their designs are of high standards, and they are effective at recommending the most cost-efficient materials while still meeting customer expectations and requirements.
Worked with Saleha on numerous issues with some being quite complex disputes and we were able to find ways forward and resolve the challenges presented.
Svar från Designz Dwell Rich
It was pleasure wroking with you on the most complicated project
I engaged Dwell Rich Ltd for furniture sourcing services under a clear written agreement.
The agreed terms were that the fee would be 15% of the total furniture cost, payable only once furniture selections had been finalised. A £500 deposit was paid upfront. There was no agreement for hourly charges or standalone design fees.
In reality, no furniture was sourced or purchased. When I selected items within my budget, the designer refused to proceed because she did not agree with my choices, despite having confirmed that sourcing would be from any brand.
I was then presented with a retrospective breakdown of charges that were never agreed in the contract, and most of my deposit was withheld.
I have since taken advice from Citizens Advice (Consumer Service), who confirmed that charging outside the agreed contract and retaining the deposit in these circumstances constitutes a breach of contract.
Based on my experience, I would not recommend this company. I have lost money, and I would strongly caution others to be very careful before paying a deposit, as you may experience the same.
Svar från Designz Dwell Rich
Thank you for taking the time to leave a review. While we regret that this engagement did not conclude to the client’s satisfaction, we would like to clarify several factual points to ensure an accurate record.
The client engaged Dwell Rich Ltd for furniture selection and sourcing services only. As confirmed in a written email agreement before commencement, a £500 deposit was required to initiate the work, with a 15% sourcing fee payable only after final furniture selections were completed. The deposit was as payment toward professional time and services and was not a refundable holding fee.
Following receipt of the deposit, work commenced and included several hours of furniture sourcing across multiple brands for the master bedroom, children’s bedroom, and guest bedroom, all in line with the agreed budget and brief. At the client’s request, additional alternative options were sourced. In addition, two layout proposals for the formal reception area were prepared and presented to the client.
During the process, the client requested sourcing of beds priced at approximately £250 and asked that trade discounts be applied to items at this level. The Director advised that such products could not be recommended or associated with the company due to quality concerns, as this would not align with Dwell Rich Ltd’s professional standards. This position was communicated clearly and respectfully.
When the client elected to discontinue the service, Dwell Rich Ltd agreed to do so and confirmed that the deposit would be partially refunded after accounting for the work already completed. The portion retained reflects genuine professional time and services delivered.
We acknowledge the client’s disappointment; however, the assertion that no work was carried out or that charges were applied outside the agreed terms is inaccurate. Dwell Rich Ltd acted in accordance with the written agreement and professional practice throughout the engagement.
We wish the client the very best going forward.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
