Derma Muse Omdömen 194

Incredibly helpful and efficient staff would recommend them to everyone

I had a mixed experience with this company.

The product itself did not meet my expectations at all. It did not perform as shown in the advertisements, and unfortunately I was not able to use it as intended. In addition, it caused a noticeable skin reaction, which was very disappointing.

However, I would like to highlight the customer support, especially Mila, who remained polite and responsive throughout the process. Although the refund process took longer than expected and required several follow-ups, the issue was eventually resolved, and I did receive a partial refund.

I appreciate Mila’s communication and willingness to assist, but I do hope the company improves both the product quality and the refund process in the future.

I would like to give a positive review of Mila from Derma Muse Support. Mila was incredibly helpful and professional when I needed to cancel an order and stop my subscription. She handled the situation quickly and efficiently, and I truly felt well taken care of throughout the entire process. I really appreciate her kind and accommodating approach, and I can warmly recommend her customer service. Thank you, Mila, for an excellent experience!

I had a really great experience with Derma Muse. Their customer service was outstanding ~ quick, clear, and genuinely kind throughout the entire process. April kept me informed every step of the way and handled my cancellation and refund promptly and professionally. It’s refreshing to receive such thoughtful and efficient support. Highly recommend for anyone who values excellent customer service

A few days after I received I requested a refund because the product did not work as promised . It left a white cast and did not blend . They requested pictures of the product and of the product in my face . I provided it . They offered to refund 30% and when I said that was not acceptable , they asked me to send more pictures . I refused to continue wasting my time and told them I considered it a loss . They then offered a 50 % refund . I asked for a screenshot of their refund policy as I had read there was a 30 day refund policy . They sent me to their website and the policy does not state they will refund 100% it only states a refund within 30 days . They make the determination of what they will or will not refund . I complied with their photo request which clearly shows the ineffective product . Very frustrating . A total disappointment

The product itself wasn't for me, but I have to give credit where it's due — the customer support experience was excellent. I emailed to cancel my subscription, and Mila from the support team responded almost instantly. She canceled everything right away, no hassle, no pushback. She also followed up with helpful information and a genuinely kind message. In a world where canceling a subscription can feel like a battle, this was a breath of fresh air. Thank you, Mila!

This is scary!! I ordered a foundation stick but it was horrible, no cover at all. But I did not complain, just put it in the garbage !! But 3 weeks later( today) I got a new order which I did not order!! They reorder it and money from my accounts was taken!! How to stop this ? And how can that happen? Do not buy from this company!!!!

After receiving the product, I found it did not change colour to my skin but instead remaining white. After contacting Dermamuse via email with my issue, I received a very quick response from April who was lovely. After providing photos and a short video as evidence, April kindly offered me some options, one being keeping the products and receiving a small refund which I chose. The fast communication from April was great and very much appreciated.

April was very helpful, kind, and professional. She made the whole process smooth and stress-free. I really appreciate her support — thank you so much!

Mila just gave me a wonderful support! I‘m more than happy!

I will give it a 4, for the overall experience that is mostly cause of customer support.

Initial order did not take long, the usual shipping towards my country but the shade was off. I am from Greece so I opted for the Natural shade going off the website examples. The shade did not suit me whatsoever which was surprising and after a bit of going back and forth with Paula, she agreed to ship me another shade to try, so I tried the Dark.. which is advertised to suit darker complexions, which arrived in record time (under 10 days)

Now for the actual product.. The natural has the typical foundation smell, and it applies very easily, almost too easily but I found it incredibly hard to make it change color. It needed a lot and I mean a loooot of blending and quite a lot of pressure to get it to change from white to "skin" color which was not exactly standard experience. I followed Paula's advice but it did not get to work.

The dark one that I was sent is a much better fit. It doesn't smell the same however, it smells more like a cream. It "melts" easier, it blends easier and it gives off a better result but it changes color even in the stick. Many differences from the natural.

Applying it to full face I would say it offers medium coverage (to me) and it's rather shiny. Overall, its decent. As for the extra foundation of natural that I have left.. I'll either give them away or find other uses for them.

Paula, at the customer support was absolutely wonderful and my experience with her was flawless and she deserves a 10/10.

April was amazing with helping me the past several days!!! So kind and helpful 😊

I appreciate that customer support is very responsive via email, and it only takes one time to get a result. I believe my issue was resolved, but will need to wait on the courier. It helps that the communications are clear, detailed, and friendly but not infantalizing.

Corrijo mi 1° opinión, dado que la empresa se disculpó por mi comentario. Me gestionarán mi reembolso, el cual sólo debo esperar. Reconozco que hoy en día, es poco frecuente que una empresa del extranjero reembolse. Sólo sugiero mejorar en su política el mantener informado al comprador dándoles un código de seguimiento, fecha aprox de envío, cód de envío para que el comprador no se sienta estafado, así la experiencia será grata. Mi calificación es 2, porque me dio una solución valiosa y no es 3 porque 1° me angustié. Sin embargo, si mejorara esos 3 puntos, tendría un 5. Gracias a la empresa por buscar una gran solución como el reembolso.

Customer service is awesome!!! They answered my email immediately and were friendly and helpful. 🥰

Amazing customer service! Responded immediately and positively. I needed a refund and they were great to deal with.

Hola!
Tuve un problema con un pedido, pero April fue de mucha ayuda!!! Respondió muy rápido a mi solicitud y le está dando seguimiento.
Solo quedo en espera del reembolso

I ordered the foundation stick natural colour. Unfortunately it didn’t match my skin colour and didn’t “change or adapt” as it says in the description.
Also it felt too “cakey” and heavy on my skin.
I guess it’s not for me.
After reading my colpaints the team was very helpful and issued a full refund.
Communication was quick and efficient.

I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like a ghost as the product, even after much blending, simply stayed on white. In addition, I think it is not customer friendly to automatically have the subscription checkbox ticked. I am glad I noticed straight away and cancelled it before being charged, but it left me with a bitter taste for having to do that. I had also wondered if my cancelling would affect my original order. Not a feeling you'd want to leave a customer with.

Reviewing my rating because customer service was very helpful in getting my refund, very collaborative and helpful.