DeluxeFlights Omdömen 65

SkyLUX was wonderful with the coordination and execution of international travel. Specifically, I worked with Remus C. He was accommodating to all requests, thorough in his work, and timely with his responses. His prices were better than competitors, and I will be working with him again when provided the chance.

What a brain damage
They send you a price and even after payment they tell you price changed
They put you in a very bad spot and loose your options

Thank you Deluxe Holidays once again for successfully arranging another great tour for us and especially I would like to appreciate the quick response of Anaiza and team and the service they have arranged for both the places, Maldives and Sri Lanka. Here I would like to mention also the excellent service that was provided by our tour guide Harsha in Sri Lanka. He had been very cooperative and friendly plus giving us details about every site we visited.
Regards,

Zafar Siddiqi.

The representative, Odris, who helped me to book my business class tickets from LA to Sydney is very responsive and dependable in communication. He discussed with me in detail what I should anticipate using the discount price for business flights. He went out ways to ensure that I am comfortable with the price and travel schedules.

I have used this service for years and appreciate a very good flights at a good value.

I lost a week of my time with these guys.
Be aware as they are scam artists!

I bought various business tickets for me and my wife with an aggregate payment of about 11,000 dollars from Sean Lidell on this site. My God. The first thing I asked was if the tickets will provide all the benefits of mileage and segments in the loyalty programs. He lied and say yes…I waited and waited while he makes stories about why it was taking so long for the miles to be posted ….finally i wrote directly to the airlines….of course they answered immediately saying that none of the tickets qualify…i wrote very angry and this guy told me he will pay a refund of $2,000.00. One and month later nothing…buyers beware ….fraud is everywhere…

During the purchase process, after I provided my credit card information to the agent Xavier, he informed me that in case the airline employee asks me about the source of my award miles ticket, I should say that I received the ticket from a friend. This made zero sense to me and I told Xavier I will not lie. He called me twice to repeat the same request and I informed him that my flights must be changed and that I will not be doing business with DeluxeFlights. It was obvious to me that after I informed Xavier that I will NOT do business with Deluxe Flights, and my flight schedule changed that he will cancel my reservation. I later learned that my credit card was charged for the flight I was not planning to take. The Master Card reviewed my complaint and determined that the charge was valid because I provided my card and billing information. This was an expensive lesson for me to not buy tickets from DeluxeFlights. They sell award miles tickets, however the discounted price does is not worth the trouble and in my case loss of my money as well.

I worked with Andrew Pierce. He was terrific, ensuring we got business class to Australia at a good price. But more than that; much more. You see, we were on a cruise in 2021. The cruise was postponed by a year cause of Covid restrictions in Aus/New Zealand AND our itinerary was changed. Instead of starting in Auckland, NZ, we STARTED THE CRUISE IN SYDNEY. Therefore, not only did our flights in 2021 have to be changed to 2022, but the destination had to be changed from Auckland to Sydney. A real mess. Andrew took it calmly, and changed the whole travel with only minor penalties. We flew Business Class from Raleigh to Sydney with no problems. AND WE FLEW OUT ON DEC. 22nd, the day of the great U.S. cold snap. Chicago, our first gateway, was -20 Farenheit!!
But... no problems. Andrew was great and calm throughout. Almost always available. No 1-hour hold music. No hassles, good, flights, good price. 5-star service. Thank you, Andrew!

BART was the best travel agent I have ever worked with.

Bart G. from Skylux travels went over and above. He made great efforts to help us get international flights suited to our budget and time. When we had to cancel due to an illness, he fought for us to get refunds even though the flights were unrefundable. I highly recommend Skylux Travels and Bart G.

Deluxe Flights service is first class. Bart, my travel agent, understood my needs and responded very positively.

I booked business class flights overseas with Tony O for my 94 year old Mother and myself at a substantial savings over booking directly. All of the arrangements from wheels chairs to connections went off without a hitch. I normally do not write reviews but I got real nervous after looking at the reviews left by numerous travelers after I booked. Everything was perfect for us and we will be using Deluxe again for the savings and service.

Super professional and diligent agent
(Bart). I highly recommend his service.
I personally have being dealing with him for the past two years.

Luis Carbonell

Please help!! I’m being told by Albus at DeluxeFlights that the publicly stated guarantee of “100% refundable” ticketing does not apply to my wife!

Her reservation record locator is 647156.

My wife purchased on March 13 a flight from ORD to KTM, and then from KTM to BKK, and then from BKK to PVG, for a total amount of $6,176.97. This trip was to attend a relative’s wedding in Nepal, and then proceed to Bangkok to visit her ailing 94 year old Mother; followed by a trip to Shanghai for business.
Soon after ticketing, the wedding and planned reception in Nepal was cancelled because the groom’s grandmother just died. And the COVID infection rates rose dramatically in Shanghai, making it very difficult or impossible for Americans to travel there.
As a result my wife cancelled the flights from Chicago to Kathmandu, Kathmandu to Bangkok, and Bangkok to Shanghai.
This booking CONFIRMATION number is S8XX23, on 3/13. For travel ORD-KTM, KTM-BKK, and BKK-PVG.

My wife called on 3/18 and cancelled these flights. She still has not received her refund.
And the travel agent DeluxeFlights says nothing is refundable. And this is contrary to airline business practices during these days of pandemic.

PLEASE HELP AND SEND HER THE $6,176.97 REFUND.

THANK YOU KENYA FOR REIMBURSING ME OF ALL I REALLY APPRECIATE YOUR HELP, YOU WERE VERY QUICK I GOT MY MONEY BACK IN A WEEK
THANKS AGAIN

Thank you for your patience and help. My booking was complicated but you were helpful to assist.

Update: the refund did eventually process, but it was like pulling teeth to get a written confirmation from Deluxe Flights (I had to post this review as well as a negative review on BBB). If I had not paid the extra ~$400 for travel insurance or whatever they call it ("happiness guarantee" or something similar?) I doubt I would have had any recourse.

Sadly, I trusted Trustpilot when it came to Deluxe Flights, and I should not have done so. After spending much of the day in a draconian labyrinth of phone calls, I've learned that Deluxe Flights and Sky Lux are the same company, and my flight was not booked through Lufthansa as advertised, but via Aeroplan (Air Canada).

In short: I paid $5472 to Deluxe Flights for two business class tickets on 11/6/21. I purchased the Travel Care Service for additional $383.04; this service guarantees "100% refund if you got sick and can't travel." Athenna "G" was assigned to my case and processed my payment.

On Friday 11/12/21 The Netherlands' government announced a 3-week lockdown due to the unprecedented surge in Covid-19 and my partner's doctor wrote a note excusing him from travel due to his health. We were told a refund was possible but like so many others resorting to the Better Business Bureau for help, Deluxe Flights has not delivered on their promise. First Athenna G went on vacation and became extremely difficult to get a response from. When calling the Customer Support line, one is lucky to have anyone answer; once a support rep picks up, they can do nothing but suggest we contact Athenna. The number given for Athenna rings without answer. We've been asked to trust that our refund will be processed while being provided with no written confirmation whatsoever. The flight takes off tomorrow and we refuse to risk losing nearly $6000 due to Deluxe's clear pattern of customer exploitation. We need a confirmation and record of the refund amount to be processed before the flight takes off.

When I mentioned Deluxe's negative reviews surrounding this issue, the customer support representative Aaron Davis responded "Who said I work for Deluxe? I work for Sky Lux." When I asked to speak with his supervisor, he proceeded to tell me that supervisors and managers aren't needed at his company because support reps like himself are so experienced. Despite his experience, he was unable to provide me with any written confirmation of my refund or any official records whatsoever from Lufthansa, the airline. Meanwhile, my flight confirmation has disappeared from Lufthansa's site and Lufthansa's reps state "The ticket you have is not a Lufthansa ticket" and "we did not receive the money from your travel agent." This is because the flight was booked via Air Canada, who is only dealing directly with Deluxe (aka Sky Lux).

I highly recommend readers avoid any contact with Deluxe Flights, Sky Lux Travel, and any other shell companies associated with these brands.