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Defy Mortgage Omdömen 16

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TrustScore 4.5 av 5

4,3

Bolånegivare
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Företagsinformation

  1. Bolånegivare
  2. Finansbolag
  3. Finansiella tjänster

Skrivet av företaget

Welcome to Defy Mortgage, your modern lending partner with solutions designed to meet your unique needs. Our goal is to provide a secure, efficient, and personalized loan process that sets new standards in the industry. At Defy, we believe in taking an innovative and holistic approach to assessing your unique needs — enabling us to offer mortgage options tailored specifically to your individual needs. We are driven by a passion to challenge the status quo and create a new era of lending that puts the power in the hands of borrowers. Obtaining a mortgage should be an empowering experience, where borrowers feel confident, informed, and in control every step of the way. Our streamlined and secure technology, combined with our customer-centric methods, forms the cornerstone of our superior borrower experience. Whatever your situation, you’ve come to the right place. We’ll handle the rest.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

16 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

This was my first STR investment…

This was my first STR investment property so I didn’t know what to expect for the loan process. I was quite nervous but the Defy team was able to walk me through the entire process and what to expect. Kim answered all my questions and kept me up to date on everything. My husband and I definitely plan on working with Defy in the future! Overall a really great experience.

31 juli 2024
Omdöme utan inbjudan
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Svar från Defy Mortgage

Allison, Thank you for sharing your positive experience with Defy! We're delighted to hear that our team was able to guide you through your first STR investment property loan process smoothly. We understand that first-time investors often feel nervous, so we strive to make the process as clear and stress-free as possible. We're glad you and your husband had a great experience overall, and we look forward to working with you again on future investments. Thank you again for choosing us!

Betygsatt 5 av 5 stjärnor

The Defy team was great

The Defy team was great. Spoke to Anthony and Hannah and they gave great advice and service and were able to help me max out my cash out refinance. Highly recommend!

5 augusti 2024
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Svar från Defy Mortgage

Thank you so much, Jeff. Your business and kind review is greatly appreciated. It was our pleasure to work with you and help you max out your cash-out refi. I will relay the message to Anthony and Hannah as well. We look forward to working with you again in the future. Stay well!

Betygsatt 5 av 5 stjärnor

Defy Mortgage is great!

Defy Mortgage is great to work with on a home purchase. They were efficient and communicative. I look forward to working with them in the future!

17 juni 2024
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Svar från Defy Mortgage

Much much appreciated, Linda. Thank you so much for your positive review and thoughtful note. We look forward to working with you again in the future! Stay well!

Betygsatt 5 av 5 stjärnor

Love Defy Mortgage!

Love Defy Mortgage!! Its hard to navigate the home-buying experience being a freelancer, I didn't think it was even in the cards for me, but they basically did all the work for me. Defy makes it happen!

25 maj 2024
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Svar från Defy Mortgage

Alyssa -- Thank you for sharing your positive experience with us. We are so glad to hear that we were able to guide you through the home-buying process effectively as a freelancer. Congratulations by the way. Navigating the mortgage process while freelancing can certainly be challenging, but our whole goal is to make it so that it doesn't need to be. Thank you for your support and kind words.

Betygsatt 5 av 5 stjärnor

Kimberly is amazing and extremely…

Kimberly is amazing and extremely professional & responsive!

17 maj 2024
Omdöme utan inbjudan
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Svar från Defy Mortgage

Hi Amber! Thank you so much for your kind words about Kim. We are so happy that she was able to assist you. We sincerely appreciate your business and look forward to continuing to serve you.

Betygsatt 1 av 5 stjärnor

Waste of time. Refused to provide basic loan terms

The rep we talked to refused to answer simple questions like what rate, points, and origination fee. He initially quoted a really good rate and kept dodging our questions about points. Ultimately it turned out that it had thousands of dollars of fees higher than the other lenders we were talking to. All of this was separate from title fees and other standard closing costs, but he acted like we didn’t understand this. Other lenders laid out multiple options and did not make us repeat our questions many times over. Our rep was so incompetent I have trouble believing he wasn’t intentionally using these tactics to be dishonest.

15 maj 2024
Omdöme utan inbjudan
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Svar från Defy Mortgage

Hi Nicole,

Thank you for sharing your feedback about your recent experience inquiring about rates and fees with one of our representatives. We take these concerns very seriously, as transparency and clarity are paramount to us.

However, after thoroughly reviewing our records and discussing with our staff, we have been unable to identify your specific interaction or locate your account in our system. We would appreciate the opportunity to investigate this situation further to address your concerns and ensure this does not happen again.

Please reach out to our EVP, John Wagner, directly at jwagner@defymortgage.com with more details such as the name of the representative you spoke with and the date of your interaction. This additional information will help us look into this more effectively.

If there was any miscommunication or lack of clarity on our part, we sincerely apologize. We want to make sure you have a clear understanding of our rates, points, fees and closing costs. We are also committed to providing additional training to our team as needed to ensure we are always upfront and transparent.

Your feedback is valuable to us as we continually strive to improve our service. Thank you for bringing this matter to our attention. We look forward to hearing from you and working to resolve this situation.

Betygsatt 5 av 5 stjärnor

The entire Defy team made my experience…

The entire Defy team made my experience seamless!! As a busy professional and single mom, I’m not sure how I would have gotten through the process without them. They achieved all of my goals and objectives and I am so so grateful. They definitely deserve the five stars!!

23 juli 2023
Omdöme utan inbjudan
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Svar från Defy Mortgage

Janelle -- Thank you so much for your thoughtful words. It's been a pleasure to work with you. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out!

Betygsatt 5 av 5 stjärnor

I had a great experience with Defy

I had a great experience with Defy for my home loan. From start to finish, their professionalism, responsiveness, and commitment to customer satisfaction were outstanding. They were quick in addressing any questions, making the entire process stress-free. I suggest using them!

17 januari 2024
Omdöme utan inbjudan
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Svar från Defy Mortgage

Thank you, Sam. We appreciate that immensely. Please do not hesitate to reach out if we can be of any additional assistance now or in the future.

Betygsatt 5 av 5 stjärnor

Defy Mortgage - 5 Star Experience!

Defy Mortgage has truly set the gold standard for mortgage services. From the outset, their professionalism and expertise shone through, providing a seamless and stress-free experience. The team's responsiveness and clear communication instilled confidence, making the entire process efficient and transparent.

What sets Defy Mortgage apart is their commitment to personalized solutions. They took the time to understand my unique financial situation, presenting competitive rates and tailored options that perfectly aligned with my needs. This, coupled with their impressive efficiency in processing documentation, showcased their dedication to delivering a top-notch customer experience.

Defy Mortgage goes beyond the transactional and adds a personal touch to their service. I felt valued as a client, not just a number, as they genuinely cared about securing the best terms for my mortgage. In conclusion, Defy Mortgage deserves every bit of this five-star rating. Their exceptional customer service, competitive rates, and personal commitment make them the go-to choice for anyone seeking a reliable and trustworthy mortgage partner.

20 december 2023
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Svar från Defy Mortgage

Thank you Max for taking the time to leave such a thoughtful and positive review regarding your experience working with our team. We aim to ensure each client is matched with the mortgage product that aligns best with their unique situation and always feels valued. We sincerely appreciate your business and look forward to continuing to serve you.

Betygsatt 5 av 5 stjärnor

So Many Good Things to Say

Todd and the team made the process seamless for us. They have creative options that allowed us to get into our dream home at a better rate than we found elsewhere. Can’t say enough good things about the Defy team.

6 december 2023
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Svar från Defy Mortgage

Jordan, thank you so much for your thoughtful words and continued support. We sincerely appreciate your business and look forward to continuing to serve you.

Betygsatt 5 av 5 stjärnor

Easiest mortgage process ever

Easiest mortgage process ever. I don’t know how Anthony does what he does, but it felt like my mortgage closed in the blink of an eye. Such a better experience than the last time I got a mortgage.

14 november 2023
Omdöme utan inbjudan
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Svar från Defy Mortgage

Thank you, Thomas. We are so glad to hear that. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out.

Betygsatt 5 av 5 stjärnor

Defy gave me great advice

Defy gave me great advice. The professionals recommended an interest only mortgage which made sense and I hadn’t considered. I am referring everyone to Defy as my first option.

15 december 2023
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Svar från Defy Mortgage

Jean -- We appreciate your thoughtful review and you referring others to explore financing options with us. Our team cares deeply about each client we serve, so please do not hesitate to reach back out if we can be of any additional assistance now or in the future.

Betygsatt 5 av 5 stjärnor

Straight up information...

I met with one of their advisors and really appreciated their straight up approach and easy to process information. I plan to use them a lot!

17 november 2023
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Svar från Defy Mortgage

We appreciate it, Skip. Obtaining a mortgage should be an empowering experience, and we are thrilled to continue working with you in the coming years. Thank you for your trust and continued business.

Betygsatt 5 av 5 stjärnor

Defy Mortgage are the most professional…

Defy Mortgage are the most professional and courteous people I’ve had the pleasure of doing business with. Their customer service and work ethic are second to none! Thank you Defy!

4 november 2023
Omdöme utan inbjudan
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Svar från Defy Mortgage

Thank you, Jacob. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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