Such amazing communication and customer service. Bill usually got back to me within minutes and kept me posted about my order status. He jumped right in and helped deal with a shipping issue that w... Se mer
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Very satisfied with the product. However one of the chaise loungers was damaged during shipment. The manufacturer was expecting me to inspect a large furniture order upon delivery which was impossi... Se mer
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Communication was a bit lacking....average at best. Unless I reached out for an update, they were not proactive in updating the order status.
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The particular fabric chair slings I ordered are difficult to find, so I was pleased that this vendor carries them. Bill even emailed me to ensure that I understood that I was only ordering the slings... Se mer
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Företagsinformation
Skrivet av företaget
Decor Outdoor is a modern online boutique catering to interior designers, commercial buyers and homeowners. We specialize in premium furnishings and offer dedicated service to upscale residential and commercial decorating projects. Whether you're looking for high-end outdoor furniture, luxury patio umbrellas, elegant fire pits or fireplaces, we can work with you to create your vision and stay within your budget. Our exclusive luxury brands prioritize eco-friendly materials and manufacturing processes to create some of the most unique designs in the industry.
Kontaktuppgifter
Online Retailer, 91601, North Hollywood, USA
- 888.784.4644
- info@decoroutdoor.com
- decoroutdoor.com
The best customer service and price at…
The best customer service and price at Decor Outdoor
6 mars 2026
Omdöme utan inbjudan
Svar från Decor Outdoor
Much appreciated Logan. We try to provide the service we want as customers ourselves.
Svar från Decor Outdoor
Kenneth, thanks for your comments. We try to make ordering as easy as possible.
Best Customer Service
The company had exactly what I needed and the rep spent significant time on the phone and exchanging emails to assist me with my decisions. The fabric samples came promptly. This company was so responsive. The best customer service.
24 oktober 2025
Svar från Decor Outdoor
Vanessa, we understand that our product line is an investment and want customers to feel confident in their decision when they order. We try to ensure that you have the information and resources you need in a timely fashion, so there are no surprises and you're happy with your products.
Works so well and such a elegant design
Works so well and such a elegant design
27 september 2025
Omdöme utan inbjudan
Svar från Decor Outdoor
We agree! Enjoy!
Great Product, Excellent Service
Such amazing communication and customer service. Bill usually got back to me within minutes and kept me posted about my order status. He jumped right in and helped deal with a shipping issue that was not his fault.
My Skargarden Laknas benches are the perfect addition to my outdoor space. Such amazing quality and craftsmanship. They have a timeless modern design that works with many styles.
12 juni 2025
Svar från Decor Outdoor
Sarah, I'm glad we were able to sort things out with your second bench relatively quickly and appreciate your patience and understanding.
Great customer service
3 september 2025
Svar från Decor Outdoor
Thanks!
We try to provide the support we want as customers ourselves.
Recently I decided to replace a broken…
Recently I decided to replace a broken part on a very large Shademaker umbrella. I called the company to inquire about purchasing the part. I was given the email address for Bill Ferris at Decor Outdoor.
Bill was absolutely fantastic. It did not matter that I purchased the umbrella at a different store (the question never even came up). He responded quickly and from just a few pictures and my less than expert knowledge, he was able to determine which part I needed. When a problem popped up with shipping, he explained the issue and helped to resolve the problem in a way that was mutually beneficial. I couldn’t be more pleased with the help that I received. I highly recommend Decor Outdoor. I really appreciate that the Shademaker company recommended Bill to me.
9 juli 2025
Svar från Decor Outdoor
Mark, thanks for your generous comments.
We have strong relationships with our vendors and make every effort support customers before, during and after they purchase (and yes, sometimes not even from us).
It's a big point of emphasis for Decor Outdoor and we hope it sets us apart from the competition. After all, high-end patio umbrellas are an investment and we want to help customers maximize the value they get, so they're satisfied and will look to us when they want to add new outdoor furnishings or finally replace their initial purchase.
Bill made sure the in-ground mounts…
Bill made sure the in-ground mounts were delivered before the concrete pour. great pricing
10 juli 2025
Svar från Decor Outdoor
We're happy to coordinate with your construction schedule. Enjoy your shade the rest of the summer.
great experience as always
18 juli 2025
Svar från Decor Outdoor
We try! Glad you've had such success with the Safari umbrella from Woodline.
Communication was a bit…
Communication was a bit lacking....average at best. Unless I reached out for an update, they were not proactive in updating the order status.
16 juli 2025
Svar från Decor Outdoor
I'm sorry you were not happy with the communication.
On the product page for the item you ordered, the expected lead time of a week is listed below the Add to Cart button. However, it's possible that you didn't see the message. We'll see if there are ways for us to make it more pronounced.
When your order shipped on time the following week, we sent an email alert with the tracking number and shipping service. Did you receive it? If not, it's possible that it went to spam or a firewall prevented it from reaching your inbox. We're checking into ways to ensure our email messages are not flagged as spam, since missed communications can be frustrating for everyone.
Thanks for your feedback.
Speed and specificity or transaction
Speed and specificity or transaction. Personal phone call was very easy to source my part needed.
25 juni 2025
Svar från Decor Outdoor
Glad we could make your ordering process quick and easy.
Great service
The particular fabric chair slings I ordered are difficult to find, so I was pleased that this vendor carries them. Bill even emailed me to ensure that I understood that I was only ordering the slings (rather than the chair frames).
6 juni 2025
Svar från Decor Outdoor
The H55 is a great casual lounge chair and it's nice that Skargaarden offers replacement slings. However, there are no images of just the slings, so it's easy to see how some folks get confused. Hope you get many years of enjoyment out of them.
Svar från Decor Outdoor
Thanks Scott!
We appreciate your business and try to keep customers informed all along the way.
Excellent customer service
Excellent customer service! We will definitely keep this company in mind for future purchases.
14 maj 2025
Svar från Decor Outdoor
Madelaine, it's our pleasure.
Your Bambrella Hurricane umbrella has been one of our most popular shades over the years and is very durable. Please share photos once it's been set-up.
Svar från Decor Outdoor
Thanks Darren! Umbrella canopies eventually wear out and Bambrella makes it easy to replace them.
Timely Sert
I had asked for a delayed delivery because of moving into a new house and they complied.
20 mars 2025
Svar från Decor Outdoor
I'm glad the schedule adjustment was successful. We make every effort to ensure each delivery goes smoothly.
Svar från Decor Outdoor
Sometimes things just happen but we want to ensure they're handled as quickly as possible. Thanks for your understanding.
Svar från Decor Outdoor
Sophia, thanks for the kind words. We try to keep customers updated throughout the ordering process.
I'm waiting for spring to install my…
I'm waiting for spring to install my new embrella. Looks like I have everything I need so I haven't used it yet.
4 mars 2025
Svar från Decor Outdoor
Glad to hear you received everything. Let me know if you have any questions when you set up your patio umbrella.
Svar från Decor Outdoor
We definitely appreciate your support. Let us know if you need anything else.
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