Изключително съм доволна от комуникацията със служителите на Decibel. Консултираха ме и ми помогнаха да намеря най-доброто решение за подкаст студиото, което изграждах. Всичко беше изпълнено в срок и... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Получих конкултация на високо професионално ниво в офиса на DECIBEL в София, след което ми доставиха поръчката в много кратък срок - коректно и точно в уговорения час. Благодаря ви! Оценявам най-висо... Se mer
Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... Se mer
Företaget har svarat
Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
Kontaktuppgifter
1 Industrialna street, 2140, Botevgrad, Bulgarien
- support@decibel.shop
- decibel.shop
4,7
Utmärkt
85 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Оценявам най-високо и препоръчвам фирмата!
Получих конкултация на високо професионално ниво в офиса на DECIBEL в София, след което ми доставиха поръчката в много кратък срок - коректно и точно в уговорения час. Благодаря ви! Оценявам най-високо и препоръчвам фирмата!
22 oktober 2026
Omdöme utan inbjudan
Качествена и бърза услуга
Изключително съм доволна от комуникацията със служителите на Decibel. Консултираха ме и ми помогнаха да намеря най-доброто решение за подкаст студиото, което изграждах. Всичко беше изпълнено в срок и с високо качество. Определено бих се обърнала към тях при следващия ми проект.
15 oktober 2026
Omdöme utan inbjudan
La experiencia ha sido buena
La experiencia ha sido buena. He utilizado los panales en varias instalaciones de de simulador de golf y cumplen su misión. Muy profesionales y envíos sin problemas. Alex es un gran profesional y nos hemos entendido perfectamente
4 september 2026
Decibel wants to solve your problem.
When you speak with Decibel, you speak with engineers who know their stuff and want to help you with your problem. If you are willing to listen, they are willing to explain to you in technical detail how acoustics work, how their products work, and how your goals can be achieved. Other reviewers have mentioned that even if the solution lies outside their shop, Decibel will keep advising and helping you, and this has been my experience as well.
I recently installed MUTE System 63 in my home. The entire process from my initial call to the delivery was incredibly quick. While I had to wait a bit longer than what was originally expected for an installation crew, it was still acceptable.
The installation crew was professional and polite (not to mention, great taste in music). An unforeseen issue came up, but after an immediate consultation with headquarters, some brainstorming, and a couple extra hours of the crew's time, the installation was completed.
Now, the room is free from neighbor noise, when previously, even normal conversations were audible through the wall. I highly recommend Decibel's services.
3 juli 2026
Omdöme utan inbjudan
Перфектно направена изолация!
Перфектно направена изолация!
Въпреки, че трябваше да изберем най-тънкия вариант (поради липса на място), изолацията е много добре направена. Преди да сложим изолация на стената към съседния апартамент, чувахме всички шумове. След това не се чува почти нищо.
Препоръчвам!
1 september 2026
Omdöme utan inbjudan
Silence
Very correct and effectif, so try if you need a realy good result.
1 september 2026
Omdöme utan inbjudan
Excellent customer service
Excellent customer service, montage was clean and efficient. Thank you!
31 juli 2026
Excellent soundproofing…
Excellent soundproofing product—high-quality, easy to install, and very effective at reducing impact noise. We are very pleased with the result and would definitely recommend DECIBEL Novasound.
11 augusti 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Thank you, Zhana, for the wonderful feedback! We’re delighted to hear that you’re pleased with the quality, ease of installation, and effectiveness of the soundproofing solution.
Knowing that you achieved the result you were looking for is what matters most to us. Thank you for choosing DECIBEL and for your recommendation!
Best regards,
The DECIBEL Team
I am very happy with the MUTE 63 panel…
I am very happy with the MUTE 63 panel which was installed on a difficult surface in between a wardrobe. So far it has been preventing any sound coming in from our neighbours and previously we could hear everything. Materials arrived on the day that the installation arrangement was planned and the installation went smooth.
30 juni 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Thank you, Ivan, for sharing your experience! We’re very pleased to hear that the MUTE SYSTEM 63 is delivering such a noticeable improvement in sound insulation, especially given the challenging installation area.
It’s also great to know that the delivery and installation went smoothly and according to plan. We truly appreciate your trust in DECIBEL and hope you continue to enjoy the peace and quiet!
Best regards,
The DECIBEL Team
Excellent customer service
Excellent customer service, I changed my order and Alex was very kind and helpful through the entire process.
26 juni 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Thank you, Lucca, for your kind words! We’re delighted to hear that changing your order was a smooth and easy experience. Providing helpful and responsive customer service is very important to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing DECIBEL!
Best regards,
The DECIBEL Team
The Most Helpful Staff!
I contacted the company regarding ways to isolate a camera from vibration whilst being transported by motorcycle. The help I received was outstanding, quite possibly the best customer service I’ve ever encountered. The help didn’t stop when it became clear there were none of the company’s products that could help my very specific requirements. Alex, the chap on the help chat (not an AI!) suggested materials options that may possibly work and provided me with appropriate links. If this is the extraordinary high standard of customer service I received as a non customer, to what heights would it reach for some who’s actually buying something?!?! Truly outstanding!
4 juni 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Thank you so much for taking the time to leave such an incredible review.
It genuinely means a lot to hear that our support made such a positive impression. At DECIBEL, we believe that helping people solve their noise and vibration challenges comes first, even if that doesn't always result in a sale.
Your kind words about our customer service are truly appreciated. We hope your solution works perfectly, and if you ever need assistance with soundproofing, acoustics, or vibration control in the future, we'll be more than happy to help.
Wishing you safe rides and smooth footage!
Kind regards,
DECIBEL Team
I used DECIBEL products to soundproof a…
I used DECIBEL products to soundproof a bedroom from neighbour noise. After explaining my situation, I received an offer with several options within a few hours. Throughout the whole process, from the initial consultation to the final result, their support was excellent. Communication was always smooth and easy.
21 maj 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Hi Emiliyan,
Thank you for your wonderful review! We’re very happy to hear that our team could help you find the right soundproofing solution for your bedroom and make the entire process smooth and stress-free.
Providing clear communication, fast support, and tailored recommendations is something we truly value, so it’s great to know that this made a positive difference for you.
Thank you again for choosing DECIBEL!
Best regards,
The DECIBEL Team
For me it's taken too long to arrive
For me it's taken too long to arrive
It's been two weeks I guess but I haven't get the item
Just to mention
I paid over £50 for shipping.
9 april 2026
Svar från DECIBEL *soundproofing & acoustics*
Dear Speyta,
Thank you for your feedback. We're sorry to hear that you're disappointed with the delivery timeframe.
Your order (#6000001727) was placed on April 8th at 7:35 PM (our local time in Bulgaria). Our logistics team processed and shipped your order the very next morning, on April 9th. An automatic email confirmation with your DHL tracking number was also sent at that time.
Our standard order processing time is up to 5 business days, followed by an estimated shipping time of up to 5 business days, as stated in our policy. In your case, your order was dispatched in less than one business day, which means we could not have physically shipped your order any faster than we did.
Unfortunately, the shipment was held in customs between April 10th and April 14th due to the Easter holiday period in our country, including non-working days on April 10th and April 13th. Delays related to customs processing and national holidays are outside of our control.
According to the latest tracking information, your package is currently in transit and should be delivered within the next couple of days.
We understand that waiting for a delivery can be frustrating, especially when international shipping is involved. Please rest assured that we processed and shipped your order as quickly as possible and did everything within our power to ensure a timely delivery.
If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re always happy to help.
Kind regards,
DECIBEL Team
Svar från DECIBEL *soundproofing & acoustics*
Hi Claude,
Thank you for the fantastic review! We're happy to hear that you’re pleased with the product quality, pricing, and the service you received. Providing responsive and helpful support is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support!
Best regards,
The DECIBEL Team
I bought Vibro-Ep Red for my hi-end speakers
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Delivery was really fast as well! I also tried it under a refrigerator which used to make same vibration noise and it became really silent in transmission of the vibrations in the floor. Guaranteed, I will repurchase from Decibel Shop in the future. Thanks!
27 mars 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Hi Dan,
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that Vibro-EP Red delivered performance comparable to your IsoAcoustics Gaia III — and at a fraction of the price. It's also great to know that you successfully used it under your refrigerator and noticed such a significant reduction in vibration noise.
We're especially happy that the fast delivery met your expectations as well. Your recommendation and trust mean a lot to us, and we look forward to assisting you again in the future.
Thanks again for choosing Decibel Shop!
Best regards,
The DECIBEL Team 😊
Vertrauenswürdiger Shop
Ich habe bekommen, was bestellt wurde, gute Qualität , schnelle Lieferung
18 mars 2026
Svar från DECIBEL *soundproofing & acoustics*
Vielen Dank für Ihre Bewertung!
Es freut uns sehr zu hören, dass Sie mit der Qualität der Produkte und der schnellen Lieferung zufrieden sind und alles wie bestellt angekommen ist.
Wir schätzen Ihr Vertrauen und freuen uns, Sie wieder bei Decibel Shop begrüßen zu dürfen!
Beste Grüße
Das DECIBEL Team
Професионализъм до най-малкият детайл
Професионализъм до най-малкият детайл. За нас ще е удоволствие да работим и в бъдеще.
20 februari 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Благодарим Ви за прекрасните думи!
Радваме се, че оценявате нашия професионализъм до най-малкия детайл. За нас също ще бъде удоволствие да работим заедно и в бъдеще.
Оставаме на разположение винаги, когато имате нужда от нас!
С уважение,
Екипът на DECIBEL
A successful colab
Technical expertise is essential when implementing any project. I contacted Decibel Romania to support one of our clients, a university, in improving the acoustic performance of several rooms by reducing echo and enhancing overall sound comfort for students.
Daniel Popa was extremely supportive throughout the process, helping us identify the most effective and cost-efficient solutions for all the halls involved. His guidance was clear, practical, and tailored to the client’s needs.
Production and delivery were handled smoothly and on schedule, which contributed significantly to the success of the project.
I have already recommended Daniel to other clients and would confidently do so again.
12 februari 2026
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Dear Ana Maria,
Thank you very much for your thoughtful and detailed review! We’re delighted to hear that our team, and Daniel Popa in particular, could support you and your client in achieving the desired acoustic improvements across the university rooms.
It’s great to know that the solutions provided were both effective and cost-efficient, and that the process from consultation through to production and delivery ran smoothly and on schedule. We truly appreciate your trust and your recommendations.
We look forward to supporting you and your clients again in future projects!
Best regards,
The DECIBEL Team
Доволна съм
Доволна съм, защото вече спим, въпреки шума от съседите. Съчетахме продуктите на Децибел с корк и нещата станаха много добре. Консултациите, които получих по телефона, също много ми помогнаха.
22 december 2025
Omdöme utan inbjudan
Svar från DECIBEL *soundproofing & acoustics*
Здравейте, Лидия,
Благодарим Ви искрено за прекрасния отзив и за доверието! Радваме се, че с комбинацията от продуктите на DECIBEL и корк сте постигнали желания резултат и вече се наслаждавате на спокоен сън, въпреки шума. 😊
Особено ни е приятно да чуем, че телефонните консултации са Ви били полезни — това е важна част от нашата работа.
Ако имате нужда от съдействие и занапред, сме насреща!
Поздрави,
Екипът на DECIBEL
Detta är Trustpilot
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