Decaredental Omdömen 8

I would give -5 if I could give

All the workflows are so complicated, to submit a claim is very little intuitive and takes ages to do that. When you finally submit one they usually find something to not pay it or partially not do it. Is 2025 and their app and webapp are so outdated and 0% user friendly. With the money that they don't pay people at least invest in a better workflow and make life easier for your clients. Or just don't do business.

If I could rate zero I would. App is very glitchy for uploading claims. I had to re upload multiple claims. Company bombard you with weekly emails about dental health to hide from the fact that they pay out on none of the claims. Accepted claims fall within a very narrow window. I got a children's policy. Permanent fillings were covered but temporary weren't. Dental codes are used by the company as a way to avoid paying for the majority of treatments that a child would receive. Don't waste your money.

I submitted a claim to decare dental which was rejected. I re submitted and got confirmation that it would be paid but when my payment was not received I got in touch with them and they said it would be paid within 5 days. 6 days later and still no sign of my €90. I emailed them again and they said the payment batch had not gone through because of an audit?????
They have advised it will be ANOTHER 5 days.

I have phoned DeCare a few times with various queries and have always got excellent support. Catherine in particular has often helped me. She is professional, extremely knowledgeable and always goes above and beyond. I would consider her a Benchmark for what every company should aspire to for providing customer service. Well Done Catherine and All.

Took out decare on a recommendation of a dentist. What a waste of money. No claims were ever paid as apparently I didn't have the right information. Was told I could get €1000 off crowns in first year n up to €2000 when I increased my policy. Spoke to someone today who told me I would only get €500 off no matter what policy I used.

My husband and I have been insured with DeCare Dental for over a year now and I am so fed up! Every claim, legitimate claim, is declined because they don't read the receipts. I have PTSD every time I get an email with a new claim statement because I know there will be an issue. The mistakes are shocking!!

I had a root canal earlier this month and submitted the receipt, highlighting the treatment date, not the consultation date. The statement came with the consultation date, for which there was no charge anyway, but this date fell before the one year waiting period for a major treatment, sorry not covered! This morning I received the second claim statement which only needed the treatment date corrected, after I sent 3 more documents/receipts showing the correct treatment date, allowing my treatment cover and they have the wrong date again, not covered!😡

I am meticulous, honest and not stupid. I am not going to chance my arm submitting a claim knowing that it is not covered, wasting my time and theirs! If I was doubtful, I would call them to clarify. My account is debited every month, I'm paying for dental cover, with genuine claims and pardon the pun, but it's literally like pulling teeth!!

Having been a medical secretary to several consultants, attention to detail is paramount. DeCare Dental, please train your staff to actually read carefully the documents submitted, saving us all the extra work and stress!

I know if we move to VHI, we will have to go through the waiting period again but it would be worth it to be free of this stress....

STAY WELL AWAY, AVOID AT ALL COSTS!

The mental gymnastics these scammers will perform to deny every little payment is abhorrent!

When I submitted my son's bill they denied it with claim saying it must be an "examination". When I got a new invoice the dental clinic they denied it again with "not this type of exam"!

The back and forth is still in progress and painfully long.

Potentially the worst dental insurer in the market! Stay away!