Aside from Dear Frances shoes being so beautiful (I receive compliments on them every time I wear them) customer service is friendly and helpful. I already have white, kiwi, black and creme with and w... Se mer
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Det här tycker kunderna
I purchased a leather pair of sandals a while ago and couple months into wearing them, the leather started to peel everywhere. I emailed customer service but they told me they were unable to assist. F... Se mer
I've bought two pairs for shoes from Dear Frances, and waiting on my third pair. The two I have are one pair of leather heels and one pair of leather boots. The leather is divine and both pairs of sho... Se mer
These sandals are as beautiful as they look in the photos, but at this price point I would have expected a bit more cushioning in the footbed. Instead, they're as hard and unyielding as a pair of Birk... Se mer
Företagsinformation
Skrivet av företaget
Expertly crafted in Italy. Every Dear Frances pair is handcrafted in Italy, following the age-old techniques and traditions of Italian shoemaking. We source and develop using only the finest Italian leathers and materials; from supple, glove-like Italian leather to our innovative sheer Italian mesh. Precision and integrity are central to our ethos. Each pair is made to endure, both physically and aesthetically, heroing comfort and style equally, and for the long term. Our materials are sourced locally in Italy, produced to the highest environmental standards and finished to the exacting standards synonymous with Made in Italy.
Kontaktuppgifter
London, Storbritannien
- info@dearfrances.com
- dearfrances.com
4,2
Bra
166 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 27 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dear Frances leather sandals peeling after several wears - worst experience ever.
The leather at the front of sandals I've purchase from Dear Frances is peeling after several (~5) wears. They look like a knock off from the market, with the black leather peeling, you can see actual pieces coming off or "hanging" from the shoes. It's embarrassing and outrageous for shoes marked at 350 USD.
Add a "." in the spaces to see what your shoes might look like after taking them out of the box and actually using them - this might be a bit much for them to actually be worn, beware.
i imgur com/QfFEdVJ jpg
i imgur com/XXsUduj jpg
I've contacted customer care at Dear Frances and received the following unbelievable response:
"I'm so sorry to see that your sandals have suffered some scuffs to the leather, this is most unfortunate and I appreciate how frustrating it can be when this happens to a much loved pair of shoes. We have looked at the images you provided and we can assure you that there is no quality fault in your sandals. This stye is made from a high quality Italian nappa leather and like all natural materials, leather is unfortunately subject to damages if scraped or scuffed."
+ a suggestion to go fix them at my own expanse at my local cobbler.
Know that you can pay 350 USD for a pair of sandals (Wrap Sandal on their website) have the leather peel after about 5 wears and they take *no responsibility* for the low quality of the leather on these sandals.
This is by far my worst shopping experience, and that's before even mentioning that they sent me 2 differently sized shoes to begin with, and I had to wait for weeks to get the proper pair b/c they also mishandled customs and had me go back and forth to settle all that they had filled out wrong when sending the replacement shoes.
I'm still shocked at this experience and the careless response I've received. Expect disappointment, low quality leather, and even worse quality customer care when shopping with Dear Frances.
I'll will update this review with additional information if and when DF team decides to treat their customers with respect, unless I've explicitly responded here - do not trust their response saying "we've contacted you over email". If they say something reasonable other than "so sorry you're disappointed" and actually take action - I'll be more than happy to add their action to resolve the matter here.
27 april 2021
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