Dealer Porsche Omdömen 3

Porsche Centre South London

Very poor customer service, it takes 5 people, to just identify what the car was booked for, what was done, and whether the work resolved it. Not here to spread negativity, just sharing.

In hope that there is actually someone reading from Porsche, this review, they can get on with this case with my Porsche Panamera Turbo that had a clicking noise and get to the end of it.

I have paid about £7,000, but the customer service is poor and my car still has the same issue it had before bringing it in for service.

I would expect a little bit higher customer service for such a high brand, but the support I'm getting is poor quality.

And also, I believe this issue could be avoided or resolved swiftly if I would not be passed from one person to another person for over a few weeks. No one is actually able to say, "Hey, let me just resolve this so it's done."

And different people stating different things has created this confusion. If I would be advised that there is nothing that needs to be done but before I was advised that the work needs to be done, I would just pick up the car and do nothing with it, and definitely not spend the money for the work that's not needed. If all Porsche Panamera Turbos are clicking when driving over speed bumps, but I doubt that this is a reality for all Porsche Panamera users.

And if one of the advisors has just stated something wrongly, then why not deal with the advisor, rectify this? Apologize for incorrect works. Organize some kind of a discount or refund for unnecessary works that are caused by wrong statements or wrong diagnostics, but it's definitely not the customer's fault. I just brought it in for you to do the work and to pay you the money; that's as far as I can do as a customer.

Dragging this just creates more negative feelings and resentment, anger, and frustration, which does not contribute to great customer service.

Can you please make this a great experience and great customer service, that's okay that there are problems, but what matters is whether the problems are addressed or we put our heads into the sand and pretend that they don't, I could also remove this bad review if we can get this up to at least a good customer service, from poor to good, not even asking for excellent?

The only reason for leaving this review is hoping that someone actually will hear me and get on with this. If not, I just have to look for any other ways to knock a different door or reach a person who actually can do something about it, but till now I am just been ignored or passed around.

J’ai essayé à plusieurs reprises de contacter Porsche Center Toulouse pour commander une deuxième clé, mais je n’ai jamais reçu de réponse. C’est frustrant qu’une entreprise de ce calibre ignore complètement ses clients. Pour moi, c’est inacceptable et cela montre que le service client n’est clairement pas une priorité ici.

I recently purchased a used Porsche Taycan and wanted it checked out by a main dealer, so emailed Porsche Guildford on Monday. By Friday I was disappointed to find they had not even acknowledged my email. I had heard anecdotally that some Porsche Dealerships just can’t be bothered, especially when it comes to a used car, but was surprised to find that it is apparently completely true. I guess I shall have to find a Porsche specialist garage, one that has an interest in serving customers.