Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Se mer

Betygsatt 5 av 5 stjärnor

Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Se mer

Betygsatt 5 av 5 stjärnor

During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!

Betygsatt 5 av 5 stjärnor

Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

Online store for Lighting


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

554 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Brighter light


Would like small size with brightest illumination.

20 juni 2025
Omdöme utan inbjudan
Logotyp för Dazuma

Svar från Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

Betygsatt 1 av 5 stjärnor

After almost 2 months this company is…

After almost 2 months this company is finally sending me an email asking if I can remove my review to them giving them (One Star ) Why? They have the guts to ask me to remove it … the fact that even as I write this review still the simple light Bulbs that I ordered long long time ago still on the Process (once again they Lied) I had it … I’ll say Don’t do business with this People ….

12 maj 2025
Omdöme utan inbjudan
Logotyp för Dazuma

Svar från Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We sincerely apologize for the delay with your replacement. We’ve processed a full refund for it, which should reflect in your account shortly. The replacement has been handed off to the last mile company GOFO Express and is expected to arrive within 3 to 4 business days. The last mile tracking number is GF6129344581276. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

Betygsatt 2 av 5 stjärnor

NOT U.S. COMPATIBLE

Very disappointed that these are completely incompatible with attaching to a standard US light fixture electrical box. Significant alterations would have to be made. No indication on website that these all come from China or France. Was already upset that it took over a month to get them, then to come in an unuseable condition?? Will definitely NEVER order from Dazuma again, and will check out all sites I order from to see if they're a legit US site.

Appreciate your reply and trying to reach out. The video was less than helpful. Wrapping the wires back into the electric box is neither safe (compresses wire against box when mounting to ceiling) or waterproof. I have altered all 15 of my fixtures, drilling mounting holes as well as a hole to re-route the cord through the center directly into the box. Waiting for a solution from you was just not an option, as it takes SO long to "custom fabricate" the fixtures, then mail them from China to France to U.S.. A lot of waiting, and a lot of time to alter all 15 fixtures. At least the fixture was what I expected esthetically, otherwise it would have been just 1 star.

18 juni 2025
Omdöme utan inbjudan
Logotyp för Dazuma

Svar från Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To help you better, we've sent the instruction video to your email and have tried reaching out several times, but haven't been able to connect. Please feel free to contact us instead. We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

Betygsatt 5 av 5 stjärnor

I found just what I was looking for

I found just what I was looking for. I was wanting a couple of outdoor solar lanterns. I found this pair that matches some of the things I have inside my home. these are exactly my style! I hope they work well and are durable enough to leave outside year round.

13 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products

Great products! Beautiful and unique. Purchased several items from them over the past year and everything is high quality and very reasonably priced. Have not seen anything like what I purchased elsewhere. They also have wonderful customer service and are very responsive. I highly recommend Dazuma!

11 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad Product and Customer Service

Please read and do not buy from this company. Chinese company and if product does not work, you cannot get a new one. I had several parts that were broke in the beginning and they attempted to fix but now nothing works and they have walked away and no concept of getting money back. I am filing a Better Bureau complaint.

1 april 2025
Omdöme utan inbjudan
Logotyp för Dazuma

Svar från Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We resent you a replacement part with tracking number 92612903031325543414160129 and it arrived on March 29th, 2025. And we have tried reaching out, but no response later. Could you pls kindly check your email? We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team

Betygsatt 4 av 5 stjärnor

Website is great 👍

Website is great 👍. Easy-to-use and your products are pretty. You have lights that companies here in USA don't have. One of the reasons I bought with you all. The prices are a little high. You can reduce the price if you buy a certain amount of dollars. Example. Package your lights better, the mail system is good for damaged boxes, no matter how good you wrap them.

3 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Customer Service

I had never ordered from Dazuma before, and I can positively tell you that this company's customer service team goes above and beyond just about any other...bar none. I had ordered two solar lanterns. When I received my order, the lanterns were not exactly what I had anticipated, so I ended up returning one of them. One of the lights didn't work, but without hesitation, they told me to just keep the defective one but to return the other. The customer service department reassured me that a complete refund would be given to me. Customer service stayed in touch with me via phone calls, text messages, and by email and always so cordial, polite, and so kind. As soon as they received the light, I was immediately given a complete refund. I don't always give any kind of review, but in this case, I wanted to be sure that Dazuma's customer service team was duly publicly noted for their outstanding service. Thank you, Dazuma!

30 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was interested in purchasing a bubble…

I was interested in purchasing a bubble chandelier for my kitchen and before doing so I had several questions. Each response to my questions were timely, thorough and insightful, and Dazuma customer service was always delightful to communicate with. I just placed my order today and based on my experience with Apple (she rocks!) I expect all to go as smoothly as my conversations. Can’t wait to install this beautiful chandelier above my kitchen island.

23 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wall rectangular lamp

I was spinning store to store online to find a best luxury and favorite lamp for my bedroom decorate wooden panels wall and fortunately found it here with DAZUMA and ordered today. My bedroom will looks great and giving stunning show either. Appreciate this site for such great design and product.

22 maj 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Easy ordering

Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.

17 maj 2025
Omdöme utan inbjudan

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