A gentleman from the company possibly the owner phoned to advise me that the items I had ordered for New Year may not arrive in time due to courier issues but in order to help he would track his en... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I never received the delivery. I received the first automated delivery message too late and I rescheduled the delivery once and was told I couldn't do it again, even though the items were urgently nee... Se mer
Företaget har svarat
Absolutely amazing service! Placed my order for Christmas napkins on Friday 27/11 and they are with me the next day just after lunchtime. Cannot ask for much better than that and will certainly b... Se mer
Företaget har svarat
Great products at great prices and fast delivery. Just used the products this weekend and we were blown away by the fabulous quality, will definitely reorder from Dawn Direct when we need more item... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have been trading for more than 30 years supplying an extensive range of catering & cleaning supplies to Hotels, Restaurants, Bars, Pubs and Clubs in the hospitality and food service sector. We also sell a range of seasonal products such as the biggest range of catering Christmas crackers, tableware, party supplies and decorations. Along with this we offer a huge selection of candles, candle holders and accessories, and continue to add more product ranges all the time. Customer care is very important to us. Our friendly telephone sales and customer service team are highly trained and knowledgeable. They are always more than happy to help with impartial advice on product use and prices. Alternatively customers are able to purchase products via our website dawndirect.com.
Kontaktuppgifter
Storbritannien
- dawndirect.com
4,5
Utmärkt
120 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent quality trees
Excellent quality trees. I didnt have much time to have these delivered because of a last minute project that I took on. Two of the trees werent' available and I was personally called my the MD to offer alternatives that were in stock. Such a lovely guy. My trees arrived in time for my job and my client was thrilled.
23 oktober 2021
Svar från DAWN DIRECT
Hi Juliet,
Thank you so much for the review, I'm happy your client was pleased and thank you for being so understanding about the some of the availability issues we are experiencing this year. All the very best, Gerard.
Don't forget to register your Christmas Tree at: www.everlands-trees.com for your 12 year Guarantee :-)
excellent service!!!
21 oktober 2021
Svar från DAWN DIRECT
Hi Thomas,
Thank you so much for taking the time to leave a 5 STAR review, we really appreciate your business and look forward to seeing you again soon.
kind regards
Gerard
Brilliant customer service
Brilliant customer service. Would definitely shop here again.
19 oktober 2021
Svar från DAWN DIRECT
Hi Lindsey, Thank you for taking the time to leave us a 5 STAR review, it really means a lot to us.
Kind Regards
Stuart
Amazing customer care and delivery Harrisons bistro bar
Amazing customer care and delivery
6 oktober 2021
Svar från DAWN DIRECT
Hi Michelle,
Thank you so much for your comments, it was lovely speaking to you, sorry we did not have the set of lights you were looking for, if you see any others that may be suitable, I'll send without the carriage, just call me. I hope all the other products you bought are ok. Again, thank you for your 5 star review,
Kind Regards
Julia :-)
Great quality and fast service
6 oktober 2021
Svar från DAWN DIRECT
Hi Pamela,
Thank you so much for taking the time to leave us a review, all reviews are very much appreciated and "5 STARS" ones are so special. I hope we can continue to serve you in the future, once again thank you for your order.
Kind Regards
Julia
Smooth transaction and speedy delivery
Smooth transaction and speedy delivery, ordered on the Friday and item arrived on the Monday! Perfect!
1 oktober 2021
Svar från DAWN DIRECT
Hi Emma,
Thank you so much for taking the time to leave a review and I'm very happy that you have given us 5 stars :-)
If you need any help assembling your tree, just give me a call. All our trees are made by "Everlands" and even although the branches are hinged to the trunk for easy assembly, I think the trick is to spend a lot of time opening them all up and spacing the small ones out evenly. Once again thank you for choosing Dawn Direct.
Kind Regards,
Julia :-)
Excellent Customer Service
Awaiting arrival of my order of a christmas tree, but Dawn Direct have been great in keeping me informed re: despatch date, and I have received two phone calls from a lovely helpful lady updating me on progress of order. Obviously can't prejudge product until it arrives, but from shopping online it seemed very competively priced, and judging by service received to date I have no hesitation in recommending Dawn Direct.
30 september 2021
Svar från DAWN DIRECT
Hello Jeanette, Thank you so much for your 5 star review and thank you for your very kind words, as soon as your tree arrives I'll contact you.
Have a lovely day Jeanette.
Kind Regards
Julia :-)
I didn’t want to write a review but I…
I didn’t want to write a review but I was constantly being reminded by email to write one.
When I ordered the item on the website, it says the product was available. But once ordered, someone called to say there was a delay in the delivery so had to wait for a week. Once a week was up, I wrote to check up on status. On the next day, another person called to say that the delivery will be further delayed as the consignment was delivered to Jersey by mistake so will be delayed again. Knowing that this will keep on happening, I decided to cancel the order to get a refund.
I am giving this low rating as you shouldn’t be saying there is product available when it’s actually not available as it’s very misleading to the customer. Also, as I didn’t want to write this review but I was constantly being harassed by trustpilot to leave review which is annoying.
27 september 2021
Svar från DAWN DIRECT
Hello Mr Wong, Thank you for your feedback, I would like to apologise for not providing a 5 star service to you. I've checked our records and can confirm that Julia was the only member of staff contacting you. I see she contacted you on two occasions and refunded your £66.00 within 24 hours of your request. I would like to explain the very unusual circumstances that caused this error.
We eventually received a full container of Christmas Trees a week later than promised by the supplier, we unloaded the container in our warehouse then discovered that it was the wrong one and our container had been delivered to Jersey.
Unfortunately its still there (held up with customs & VAT) we now expect it to be with us by the 8th October.
Our current software uploads items to our online shop when a purchase order has been processed, up till now this method has worked for us. But I will now have this changed to once goods have been inspected.
I will ask Trust Pilot to stop sending requests more than once, I fully understand how this can be very annoying, I know Julia has said she will contact you once the tree you selected is in our warehouse, If you still want to purchase it, I will ask her to have it sent to you first, then when you are 100% happy you can pay for it. I have also added a note on our website to say the expected delivery date for some trees will be 8th October.
Once again Mr Wong, I apologise for this poor service and hope you will give us an opportunity to serve you in the future.
Kind Regards
Gerard McGlade
Managing Director
Svar från DAWN DIRECT
Hi Agnes, thank you so much for your 5 star review, we really appreciate it and are so pleased you are happy with your order :-)
Kind Regards
Daniel
Svar från DAWN DIRECT
Hi Emma, thank you so much for taking the time to leave us a 5 star rating, it is very much appreciated! :-)
Kind Regards
Daniel
Excellent service and timely delivery
Order processed efficiently and a prompt call made to clarify order and offer alternatives was appreciated.
16 september 2021
Svar från DAWN DIRECT
Hi Gale, Thanks you so much for taking the time to leave us a review, (and a 5 star one) I'm so pleased you are happy with your Christmas order. If you need any further help or information, please feel free to call me direct on 01236 468000, regards Julia :-)
I am so impressed !
This company went over and above to ensure that my order arrived in time for a critical job for an important client. I am extremely grateful to them.
Lesley Ives
24 augusti 2021
Svar från DAWN DIRECT
Hi Lesley,
Thank you very much for your feedback. I'm so relieved the day was saved, but we have to take the blame for creating the situation in the first place. It was caused because we never contacted you straight away to inform you of the current stock situation on that product. Thank you for being so understanding.
Kind Regards
Gerard
Svar från DAWN DIRECT
Hi Carol,
Thank you so much for taking the time to post a 5 star review, I really appreciate your feedback. Thank you for your order, please come back again :-)
Svar från DAWN DIRECT
Hello Mandi,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback and look forward to serving you again soon. :-)
Svar från DAWN DIRECT
Hi Daljinder, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to seeing you again soon.
Thank you again.
Great quality
Quality of the candle holders was better than expected. Excellent price as well.
I hope there will be more available for my next purchase.
31 mars 2021
Svar från DAWN DIRECT
Hi Mira,
Thank you so much for taking the time to leave an excellent rating. I'm so happy you like product & price. I really appreciate your business and look forward to seeing you again soon.
Kind Regards
Very quick deliveries
26 mars 2021
Svar från DAWN DIRECT
Hi Jasbir,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to seeing you again soon.
Kind Regards
Excellent customer service from Julia…
Excellent customer service from Julia at Dawn Direct.Would highly recommend this company.Went above and beyond with their customer servuce for me.Thanks again Julia.
12 februari 2021
Svar från DAWN DIRECT
Hi Bernadette, thank you so much for your comments, you are very kind. It was a pleasure serving you.
Kind Regards,
Julia
I have been searching for a LED mains…
I have been searching for a LED mains supply xmas candlebridge for awhile now. They all seem to be battery operated now. I finally found your company on the internet that sold them. I was very pleased with what I saw, especially the quality and price. The item arrived on time and was extremely well packed. it now has pride of place shining out of our window until 12th night.
4 januari 2021
Svar från DAWN DIRECT
Hi Ronald,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes
Cheap items, good service
Reasonable price and quickest delivery.. l like the service..
4 januari 2021
Svar från DAWN DIRECT
Hi Sam,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes
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