Update - I received an email from Dalstons after seeing my negative review, apologising that my emails had for some reason gone into a spam folder and they promptly looked into the matter. Also... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Update - I received an email from Dalstons after seeing my negative review, apologising that my emails had for some reason gone into a spam folder and they promptly looked into the matter. Also... Se mer
Företaget har svarat
First product ever that I would describe myself as obsessed with! Excellent flavours, quality and presentation. A daily treat.
Excellent product. Prompt delivery. Couldn't be happier! Absolutely no artificial sweeteners or added sugar. Shared a few out amongst my friends and they're all agreed how fabulous the cherry and ging... Se mer
I had bought the Rhubarb drinks in a 24 pack n the past to provide an alternative to usual gin mixers at a bbq celebration and they were a hit! The remainder which wasn’t many I drank without alcohol... Se mer
Dalston's go back to basics, putting real fruit back at the heart of soft drinks. What’s more, they’re refreshingly responsible, out to do the right thing for our planet and its people. Theirs is soda with soul.
33 Queen Street, EC4R 1AP, London, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Update - I received an email from Dalstons after seeing my negative review, apologising that my emails had for some reason gone into a spam folder and they promptly looked into the matter. Also following problems using EVRI, they will be changing their courier.
I should be receiving a replacement order and a goodwill gesture, therefore once received, my complaint has been resolved satisfactorily.
24970 Order Not Received.
Was waiting for order and then viewed the tracking information to see that was unable to be delivered as damaged. I have sent 3 emails over the last month with no response, I am almost £23 out of pocket and extremely disappointed as was looking forward to trying the pineapple flavour and have received 3 previous orders ok (mixed box and lemon). Was going to make this my drink of choice as moving away from drinks with additives and now looking to other drinks on the market as an alternative,

Svar från dalstons.com
Evri damaged my order and told me to contact Dalstons myself. Trying to get hold of someone as I will expect a full replacement - quick enough to take the money and then nothing.

Svar från dalstons.com
First product ever that I would describe myself as obsessed with! Excellent flavours, quality and presentation. A daily treat.
My first order arrived yesterday , broken box, all tins dented. Packaging obviously needs improving as carrier -EVRI - clearly chuck it around. I did send pics and email Dalstons but have heard nothing yet

Svar från dalstons.com
I'm afraid I found the drinks very bland and lacking in flavour which is why I cancelled my subscription.

Svar från dalstons.com
Ordering was easy, web site is user friendly. Love the rhubarb flavour.
Not the fault of Dalstons but on arrival the box was badly damaged.
I've been buying Dalston drinks for well over 5 years..on a monthly basis. Always happy never had an occasion or need to contact the company. I bought rhubarb most regularly. They were out of stock so I bought peach loved them. Quickly bought 2 further trays of 24 ...one tray had an odd fermented flavour. I sent an email to Dalstons ..with copies of receipts going back years and specific product codes. I heard nothing back, I emailed again, I messaged on Instagram. Absolute radio silence. I bought for work (charity cafe) and for home. Switched to sparking water and fruit juice. Daft to think we were supporting an independent and were part of something positive..when customer care is zero. Very disappointed
Edit..I eventually managed to reach Dalston via messaging on instagram and a replacement tray of drinks was sent. No explanation for the strange fermented taste of tray 1.

Svar från dalstons.com
Speedy delivery really lovely sodas low carbs which great as a treat on keto diet.
Great product, efficient delivery. Waiting for my favourite pineapple to cone back in stock.
Great soft drinks, very tasty without that horrid false sweetness taste from other brands of sparkling drinks. My personal favourite is rhubarb but elderflower and peach are great too. Delivery and communication is excellent, thoroughly recommended!
My first order and I’m very happy with the rhubarb soda, I’ll certainly be back to try more!
What a great company. Communication and delivery was quick and the product, Real Cherry, out of this world..
I ordered a mixed pack which was delivered when expected and was well packaged. We're really enjoying the different flavours, which are pleasantly fruity with none of the nasty additives.
I ordered 48 cans of ginger beer, but cherry drink arrived instead. No response to my follow-up email.
* Edit: mistake quickly corrected, thanks for generous response.

Svar från dalstons.com
My subscription is not showing in my account despite using the same email address, I sent an email for help over a week ago and no response.

Svar från dalstons.com
Speedy delivery of an excellent product - what more could you wish for?
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