dalstons.com Omdömen 

427
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Update - I received an email from Dalstons after seeing my negative review, apologising that my emails had for some reason gone into a spam folder and they promptly looked into the matter. Also... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

First product ever that I would describe myself as obsessed with! Excellent flavours, quality and presentation. A daily treat.

Betygsatt 5 av 5 stjärnor

Excellent product. Prompt delivery. Couldn't be happier! Absolutely no artificial sweeteners or added sugar. Shared a few out amongst my friends and they're all agreed how fabulous the cherry and ging... Se mer

Betygsatt 5 av 5 stjärnor

I had bought the Rhubarb drinks in a 24 pack n the past to provide an alternative to usual gin mixers at a bbq celebration and they were a hit! The remainder which wasn’t many I drank without alcohol... Se mer

Företagsinformation

  1. Läskbutik
  2. Leverantör av läskedrycker

Skrivet av företaget

Dalston's go back to basics, putting real fruit back at the heart of soft drinks. What’s more, they’re refreshingly responsible, out to do the right thing for our planet and its people. Theirs is soda with soul.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

427 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(427)

41 omdömen under de senaste 12 månaderna

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Betygsatt 3 av 5 stjärnor

Order Not Received

Update - I received an email from Dalstons after seeing my negative review, apologising that my emails had for some reason gone into a spam folder and they promptly looked into the matter. Also following problems using EVRI, they will be changing their courier.
I should be receiving a replacement order and a goodwill gesture, therefore once received, my complaint has been resolved satisfactorily.

24970 Order Not Received.
Was waiting for order and then viewed the tracking information to see that was unable to be delivered as damaged. I have sent 3 emails over the last month with no response, I am almost £23 out of pocket and extremely disappointed as was looking forward to trying the pineapple flavour and have received 3 previous orders ok (mixed box and lemon). Was going to make this my drink of choice as moving away from drinks with additives and now looking to other drinks on the market as an alternative,

3 augusti 2026
Omdöme utan inbjudan
Logotyp för dalstons.com

Svar från dalstons.com

Hi JA,

We're so sorry to hear about your poor delivery experience. We don't seem to have received an email from you, so for any customer service enquiries please reach out to hello@dalstons.com and we'll sort it quickly.

I've just been in touch separately to arrange a replacement for you.

Thanks so much for your patience.

Best wishes,
Team Dalston's

Betygsatt 1 av 5 stjärnor

Still waiting for delivery!

Still waiting for delivery!

28 augusti 2026
Logotyp för dalstons.com

Svar från dalstons.com

Hi Sarah,

Thanks so much for taking the time to share your feedback.

Following a lot of similar feedback, we've made the move from EVRI to FedEx as our delivery partner. It means fewer damaged cans, less waste, and a much more reliable service for you and every customer.

We're really excited about the change, and we hope you'll notice the difference on your next order!

Thanks again for helping us improve.

Best wishes,
Team Dalston's

Betygsatt 1 av 5 stjärnor

Evri damaged my order and told me to…

Evri damaged my order and told me to contact Dalstons myself. Trying to get hold of someone as I will expect a full replacement - quick enough to take the money and then nothing.

27 augusti 2026
Logotyp för dalstons.com

Svar från dalstons.com

Hi Pernille,

A replacement was sent out to you on Tuesday 1st September, following your email on 31st August. You should also have received tracking details by email. Please do let us know at hello@dalstons.com if these haven't arrived, and we'll be happy to help!

Best wishes,
Team Dalston's

Betygsatt 5 av 5 stjärnor

Fabulously Fruity

First product ever that I would describe myself as obsessed with! Excellent flavours, quality and presentation. A daily treat.

26 augusti 2026
Betygsatt 1 av 5 stjärnor

My first order arrived damaged

My first order arrived yesterday , broken box, all tins dented. Packaging obviously needs improving as carrier -EVRI - clearly chuck it around. I did send pics and email Dalstons but have heard nothing yet

22 augusti 2026
Omdöme utan inbjudan
Logotyp för dalstons.com

Svar från dalstons.com

Hi Candy. We are incredibly sorry about your bad delivery experience. I have sent you an email to resolve this issue!

Betygsatt 1 av 5 stjärnor

I'm afraid I found the drinks very…

I'm afraid I found the drinks very bland and lacking in flavour which is why I cancelled my subscription.

27 juli 2026
Logotyp för dalstons.com

Svar från dalstons.com

Hi Janet,

We’re really sorry to hear you didn’t enjoy Dalston's. We totally get that taste is personal, and our real-fruit fizz isn’t for everyone.

Our drinks are made by chefs using natural ingredients and no added sugar or sweeteners, so the flavour’s lighter than most artificially sweetened sodas, but that’s exactly how some of our customers like it.

That said, your feedback’s noted and appreciated.

Team Dalston’s

Betygsatt 4 av 5 stjärnor

Ordering was easy

Ordering was easy, web site is user friendly. Love the rhubarb flavour.
Not the fault of Dalstons but on arrival the box was badly damaged.

27 juli 2026
Betygsatt 3 av 5 stjärnor

Zero Customer Service or Care. Just ignored until used Instagram

I've been buying Dalston drinks for well over 5 years..on a monthly basis. Always happy never had an occasion or need to contact the company. I bought rhubarb most regularly. They were out of stock so I bought peach loved them. Quickly bought 2 further trays of 24 ...one tray had an odd fermented flavour. I sent an email to Dalstons ..with copies of receipts going back years and specific product codes. I heard nothing back, I emailed again, I messaged on Instagram. Absolute radio silence. I bought for work (charity cafe) and for home. Switched to sparking water and fruit juice. Daft to think we were supporting an independent and were part of something positive..when customer care is zero. Very disappointed
Edit..I eventually managed to reach Dalston via messaging on instagram and a replacement tray of drinks was sent. No explanation for the strange fermented taste of tray 1.

9 juli 2026
Omdöme utan inbjudan
Logotyp för dalstons.com

Svar från dalstons.com

Hi Ann, thank you for leaving a review.

We've since been in touch and it looks like there was a miscommunication which was then resolved.

I hope you enjoyed the replacement try.

Best,

Team Dalston's

Betygsatt 5 av 5 stjärnor

Thoroughly recommended, great tasting drinks!

Great soft drinks, very tasty without that horrid false sweetness taste from other brands of sparkling drinks. My personal favourite is rhubarb but elderflower and peach are great too. Delivery and communication is excellent, thoroughly recommended!

25 juni 2026
Betygsatt 5 av 5 stjärnor

Incorrect drink sent initially

I ordered 48 cans of ginger beer, but cherry drink arrived instead. No response to my follow-up email.

* Edit: mistake quickly corrected, thanks for generous response.

26 maj 2026
Logotyp för dalstons.com

Svar från dalstons.com

Hi Ian, we're really sorry about this, a wrong flavour being sent is completely our fault. We have just been in touch and a replacement case of Ginger Beer is already on its way to you. Please keep the Cherry on us! Hope we can turn this around for you.

Betygsatt 1 av 5 stjärnor

My subscription is not showing in my…

My subscription is not showing in my account despite using the same email address, I sent an email for help over a week ago and no response.

16 maj 2026
Omdöme utan inbjudan
Logotyp för dalstons.com

Svar från dalstons.com

Hi Caren, thank you for leaving a review and we're really sorry for the delay in getting back to you initially. We completely understand the frustration.

We've since been in touch and it looks like the subscription was set up under a different email address, which is why it wasn't showing in your account. We're glad we were able to track that down and we hope we can get this fully resolved for you very soon.

Please don't hesitate to reach out to hello@dalstons.com if you need anything else. Thanks for your patience, we really do appreciate it.

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