Custom Website Agency Omdömen 35

Stay away from this company. Actually don't click on their website. They are full of lies and are always upselling.
September 2024, I hired them to redesign my website after talking to the sales person in their Vancouver office, who promised me that my site would be built in a couple of months and the money I paid included all requirements for my site. It has been a total nightmare.
This company took approximately one year to complete the website with 4 different project managers, upselling and very bad customer service. Project manager Carlos Anderson told me that my site would be hosted on a dedicated server, that was not . Thank God I paid them only for 1.5 years. I did my research after the site was launched and found out that my site was hosted on a shared Name Cheap server . After I confronted them about this, the 4th project manager send me an email saying there was a misunderstanding and the site would now be hosted on a dedicated server, still not so.
Once the website was launched , in about two weeks after the website was down. When I enquired they told me that Google struck their server and blacklisted my .com domain because of non compliance with Accessible Canada Act (ACA). In addition they insisted on registering my .CA domain in their own name and promised to transfer the .CA domain to me right away. Of course that did not happen and has not happened and I paid project manager James Oliver approximately $700 Can to put the disability icon on the website, when actually I found out later that the disability icon is a free WordPress plugin. My site is built on WordPress platform. When I approached them about the disability icon which was not required in Canada for my site , they gave me a flimsy excuse about having to use the pro version. I enquired about my .com being blacklisted by google. no such thing. My .com was not blacklisted and later the Financial Manager confessed and told me he would handle the project manager James Oliver who told me the lie.
My website has been shut at least four times since launch.
Here is the kicker: 1. When I asked for the transfer of the .ca domain name as they had promised and a refund for the payments I made for the disability compliance and dedicated server, they sent me a Non Disclosure agreement refusing to transfer my .ca domain unless I sign the non-disclosure agreement, in an attempt to silence me about my experience of their unprofessional behaviour. They refused me a refund.
2. In the month of November all phone numbers to the project managers were no longer in service. The Vancouver office number was no longer in service. In December I managed to find a number and when I called it a Mr. Dias answered the phone. I told him my story and he insisted that I sign the Non Disclosure agreement which I flatly refused. He also told me that the project managers I was dealing with were all fired because they were giving the company a bad name.
This company scammed me S1500 CA, plus the $999 Ca , I paid for the initial website. Total $2500 Ca. I will be reporting them to other authorities in both Canada and the USA.

I should have read all the reviews that called this company a scam before engaging with them. Don't believe all the hype on their page. They are extremely unprofessional and the "customer service" is non existent

Custom Website Agency is a complete scam. Don't use them unless you want to lose money and waste your time. The initial salesman will lure you in and promise everything you need, but they won't do anything expect nickel & dime you for more money.

I received complete vindication! I disputed all charges with Bank of America for every penny I paid CWA, a total of $5,866.00! This was an 11 month (started August 8, 20224) HELL HOLE OF STRESS. Biggest lesson, check the reviews, AND listen to your gut! I have 100's of emails to the individuals listed below... They strung me along for months, incompetence, horrible communication, and constant upselling - they inflate their pricing 100-1000% on services. I realized by January 2025'...ugghhh, when you have that sick feeling you are being taken for a fool, scammed! They all work from Pakistan ( I have no issues with Pakistanis) it's just that they go to all lengths to deny this, especially when they have horrible internet issues, use personal email addresses because their server went down...and they drop calls constantly... the big one was when they needed into my GoDaddy account and GoDaddy sends me an email that some one from Karachi, Pakistan was trying to gain access...CWA said it must have been a glitch! HA! I know all of them - level...Carlos Anderson, Jimmy Davis, Nathan James, Shawn Harper, Sean O'Berg, Joey McDell, Simon, Rachel, Robert Jones, and Jason Smith.
All of the negative reviews I read here are like I wrote them myself. They are 100% accurate and true!
The last straw was when I found out they were trying to take me for a fool...again, and would not give me the credentials to my website (they say once published - you are 100% owner) they said if I wanted login credentials to my website they needed to do a compliance audit for $400, and then they wanted to charge me an additional 2,079.00 to make it "compliant". Why the hell are they giving me incompliant website in the first place is beyond me. That was it. I stopped all communication, and put my 30 pages of evidence together and faxed it to the claims department at Bank of America! They emailed me and texted me like crazy to try to talk me into dropping the disputes - The bank said DO NOT, they try to give you sad stories to make you feel sorry for them...the stuff they came up with!! ...apparently it messed up their banking and they were not able to process credit cards to continue business. I have received 100% of all money I ever gave these guys! The STRESS is over.
If there are positive reviews...they write them!!

Absolute worst company ever! Do not use these people. They will turn around and ask for more money and then shut you down for no reason. Buyer beware!
Horrible customer service

SCAM!!!!!!!!!!!!!!!!! It is now May 2025, and I had initiated working with them, originally working with Carlos, and then now passed to Paul, to redesign a website I already had hosting and a domain for back in September 2024. Throughout the process I have been asked for thousands on thousands of dollars for unnecessary things, and now when I thought I was FINALLY done (after 8 months of just aesthetic redesign), I was told that they own my website's copyright. I am losing my mind. They also took down their job listing on Thumbtack very conveniently after I purchased, so that was my first of many red flags. If you would like even the smallest amount of sanity, do not use Custom Website Agency.

I guess I had to use at least One Star! They are not worth That! Basically scammed me out of almost $7000 cad! They told me that I needed a dedicated server for my website first. All the reasons about security. I knew nothing about building a site, $2135 usd! Then last fall, I was charged $1600 usd for Google Compliance, you need only TO comply, there is no specific fee! Then they told me I needed PIPEDA compliance $2054 cad! There is no fee for PIPEDA it's a Canadian compliance that need only to follow the rules of compliance! Then tried to charge me for Stripe compliance $1800 usd for 3 years but really get a good deal by getting 10 years for $3500 usd. THAT one I didn't bite on. Contacted Stripe.... you guessed it No fee for compliance! NEVER use this company!!! NEVER!!

Custom Website Agency is a complete scam!! We hired them to redesign our website, host the website, SEO, and even handle our email accounts. It was one problem after another!! We spent $6000 and after 6 months without a working, functional website we decided to cut our losses and go with another company. Don’t trust these weasels to do anything for your business!! They’re complete scammers!!

This company is very effective with communication and that's always a plus I always want to personally thank Sean for making my needs a priority

I hired Custom Website Agency to design and build a ecommerce website. They convinced me to pay an extra $1476 for a dedicated server on Bluehost. I later discovered my website is hosted on with Namecheap and is on a server shared with 251 other sites. This is stealing pure and simple. They also charged me for "professional email service" which is terrible. Email was supposed to be included. They tried to charge me $1000 for an ADA compliance plugin. I found the exact same thing available for free. They charged me for 2 years in advance for a Doba subscription that Doba bills monthly. They don't do what they say they will do when they said they would do it. I suspect they are not using their real names and that they are in Pakistan not New jersey. I paid $5000 for them to market my products. Luckily the payment didn't get processed because they had some mysterious issue with their payment processor. They never did any of the promised marketing. I am now locked out of the website I paid for. These people are fraudsters. Don't waste your money.

Was amazing work Carlos Anderson handled my logo like he would his own just told him key points of my gym and he hit it on the button

These guys are not trust worthy. Rip offs we paid them $1450 for social media, seo, Google ads and updating content of our website. The services was paid for 3 months in advance and they'll only contact to sell you 10 othe irrelevant things. We had to take the loss and kick them away because they weren't doing shit. Jobs are taken then handed to people in India who don't know basic stuff like researching keywords. Obviously they be multiple revisions if you don't know your work or don't meet requirements. So be aware. You'll be talking to different people and the person who takes dissappears. My bad I trusted them os had to deal with there pathetic workrate

They are scammers! Be aware they keep asking money they’re making the issues and pretend they will fix it but you need to pay extra! Their personal names are always changing! I reported them to the America Cyber Security Department and Canada Cybersecurity Department!
Don’t HIRE THEM!!!

Custom Website Agency created a stunning website for us. Their UI/UX team has improved the interface and improved the overall experience which led to better conversations.

Wanted a label created for my podcast. I was looking for something military themed. Something that was tactical. The theme was supposed to be PTSD awareness for veterans. However, the original estimated time is 24 hours for a sketch. it took over a week and the sketch they gave me was absolutely terrible. The dog literally had 4 ears and when they fixed it, it looked like a scene from a terrible anime cartoon. I threw in the towel and got tired of working with them. very unresponsive very unprofessional. I didn’t even ask for a refund. They just kept making all these false promises and all they want is your money upfront. Once you pay them They immediately start treating you.
Be cautious

My experience with The Custom Website Agency was extremely negative. From the moment I hired them, they became a nightmare. The company turned out to be deceitful and dishonest, even going as far as stealing money from me without any justification.

When I requested a refund, the company refused. Despite not having completed any work or fulfilled the agreed upon terms, they only offered to refund 50% of what they had charged me.

Furthermore, the lack of communication from The Custom Website Agency was concerning. I never received any follow-up or contact from them until I demanded a refund.

In summary, I would not recommend hiring The Custom Website Agency at all. Their lack of ethics and professionalism make them an untrustworthy and abusive company. Be very cautious when dealing with them!

I hired Custom Website Agency, Jimmy Davis to redo a logo. He was very efficient, through and did a fantastic job. Thanks Jimmy!

I highly recommend this business and the individuals who run it. My son passed away just over a year ago, and I set about re-creating his favorite Beanie for his brothers and his friends. It is a secret memorial item for them. Nobody knows I’m doing it yet. Obviously it was very important to get it just right, and the individuals here took such beautiful care and attention to detail. They listened to all that needed to be done and communicated so well. But most of all the quality of their work was perfection. I especially know this because I actually sent the project to a few different companies and the others that I got back were not the work or choices I needed. It was clear that the others did not put the same attention or effort into the detail or quality of work. There was no comparison. For my special project to re-create my son Beanie , this company was like working with people who truly cared. Again, the quality of their work was leaps and bounds above and beyond the others that I had contacted. I felt complete trust, and I know that anyone who would work with them would also feel complete trust. I know that the care and attention they put into quality they would apply to anybody else’s projects. I believe nobody can go wrong working with this company.

Custom Website Agency did an amazing job improving my website and creating a custom web design. Their team was very responsive, creative, and attentive to my needs, Highly recommend their custom web design services

Custom website agency did a fantastic job on our company website. Their attention to detail and creativity were top-notch. The project was on time, and communication throughout was excellent. I will definitely use them again for future projects.