The Cushion Warehouse Ltd Omdömen 222

TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My experience was nothing short of amazing. I was really stuck on timescales due to a gallery needing my cushions. Davinia was friendly, polite and supportive from the start and very kindly arran... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. N... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the... Se mer

Betygsatt 5 av 5 stjärnor

My favourite thing about this company, is the confidence I have for any future requirements. I’ll definitely shop again whenever I need more cushions. When shopping online, you can never tell what y... Se mer

Företagsinformation

  1. Inredningsarkitekt

Informationen kommer från olika externa källor

The Cushion Warehouse is a Sussex based luxury cushion manufacturer, serving the soft furnishings industry and private clientele.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

222 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

My experience was nothing short of amazing

My experience was nothing short of amazing. I was really stuck on timescales due to a gallery needing my cushions. Davinia was friendly, polite and supportive from the start and very kindly arranged for two inners to be despatched to me within a couple of days!

Seriously, we rarely get this kind of service today.

Thank you to a company who cares!

27 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We wanted new overstuffed foam in our…

We wanted new overstuffed foam in our settee seat cushions. David and his team did a lovely job, recommending the best type of foam and wadding. Delivered on schedule. Very happy to recommend this company.

12 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Would not order from this company again

I ordered 2 items on 23/November. The only options for payment were card details or bank transfer. I should have known this was are flag. On 27th November, I had to contact them as I had received no email that the items had been posted. (I had received goods from all over the world in this time that I had ordered on 23rd). The response was "This was picked up by our courier last night".Again the lack of any manners or customer service skills another red flag. I asked for a tracking number and received a fake one that was going to a different address or possibly didn't exist. I emailed this. A few hours later I received an email from Evri saying they were expecting my parcel. Then an email from this company saying they had sent the incorrect tracking number and gave me the real one. I personally would not buy from this company again. I felt that they did not respect me as a customer and I felt they were very rude and disingenuous after taking my money.

27 november 2025
Omdöme utan inbjudan
Logotyp för The Cushion Warehouse Ltd

Svar från The Cushion Warehouse Ltd

Hi Ingrid,

Thank you for sharing your feedback. We’re very sorry that parts of the ordering process caused frustration.

To clarify: your order was placed on 23rd November and delivered on 29th November, within our 7–10 working day turnaround. Our full delivery timescales can be found here: https://www.cushionwarehouse.co.uk/delivery-returns/

When a question was raised regarding the tracking number, we provided the details immediately. In our haste, there was a simple mix-up with the initial courier tracking number, which we corrected promptly along with an apology.

Regarding payment, we offer card and bank transfer options, which are secure and widely used.

We always aim to provide a smooth and positive experience for our customers, and we truly value your feedback, as it helps us to improve. We are sorry that we did not meet expectations and we hope to have the opportunity to provide an even better experience in the future.

Kind regards,
The Cushion Warehouse

Betygsatt 5 av 5 stjärnor

Perfect pillowcases!

We recently changed to orthopedic pillows. They need pillowcases smaller than standard size. This company made exactly what we needed. They fit perfectly and are a most comfortable fabric.
We have ordered more as spares. It takes a bit of time but definitely worth the wait.

11 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Made in England high quality, recommended.

I bought a King Sized pillow, handmade in Sussex and filled with wool, covered with cotton,
The price point was cheaper than other places online and instore yet much better quality being made in England.
The quality was excellent, extremely comfortable and high quality. I also received plenty of updates as so my order being delivered.

I recommend this company.

19 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Nice plump cushions

I bought the duck feather cushions size 20x20 and 22x22. Both came and was nice quality and good filling! Will be ordering more and do recommend.

16 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent product, price and service

Excellent product (cushion inners), price and service from a good range on offer i.e. different fillings, soft/hard etc. I ordered a couple to try them out, was very happy so went back for four more to complete the set. Happy customer! Thank you Cushion Warehouse.

31 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product

Bought some cluster fibre cushion pads to replace the feather ones in my Loaf velvet covers . The pads were too bulky as I like a squishy look ,so I undid a few inches of a seam and removed some filling . They now look and feel just like feather but there's no dust or feathers poking through the fabric .Perfect !

10 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wool cushions are fabulous!

I bought eight of these wool cushion pads as replacements. They are superior in every way and I am thrilled with them. They are firm, plump and comfortably supportive and beautifully made - it was important to me to support a British company that manufactures in the UK, and I am delighted with the service, the speed of delivery and the finished items. They are worth every penny and I can't recommend these cushion pads or this company more highly.

16 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent fast service

Excellent fast service, quality items. I like that the cushions pads I have purchased don’t arrive vacuum packed flat. Recommended seller who I’ve brought from on multiple occasions.

13 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely Product

I ordered 17 inch square wool filled cushion pads. The product is excellent. It is really well made. My cushions are really well filled and look lovely. I am so pleased with the product that I have ordered som.more !

13 maj 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

They have stated in a couple of emails…

They have stated in a couple of emails few months apart that they have discontinued the cover make up service, however their website is still not updated thus misleading customers. I ordered sample fabrics for which I paid for and now I cannot use.

7 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top shelf everything

Slightly convoluted ordering process - old school.

However the customer service is impeccable. Quick replies, very professional and quick dispatch.

The quality of the goods ordered and materials used is second to none. The value is excellent!

Very very pleased.

I can't recommend this company enough.

23 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An excellent company highly recommended

I was so pleased to find a family company who could hand make cushion pads to the exact size I needed and with an excellent choice of filling and a very helpful person to answer the phone when I had a sizing query. The website is very good so I placed an order for 4 quite large cushion pads, 3 filled with both feather and down for lovely squishy comfort on a sofa and chair and a firm one in hollow fibre for a desk chair. The order arrived and I was truly delighted with the quality and wouldn’t hesitate to recommend this company for all your cushion pad needs.

30 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent cushion inserts.

I ordered 2 cushion inserts of unusual dimensions and there was a very good choice of materials. Mine came on time and are excellent quality. They are both very comfortable and I feel they will last well. It's easy to recommend this company and I will definitely buy from them again.

19 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent quality

I have used the cushion filling for a very long time now and it is always of the highest quality and that make it easy to use for cushion, toys and much more - add to that a fuss free efficient delivery - great company, great product.

15 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant quality products

Brilliant quality products, well made and from a British company. Their sizing is carefully thought out to ensure your cushions are at their plumpest! Delivery is not the fastest out there but is still very reasonable, and for the quality of product and being able to support a small business its very worth it the extra couple of days! Highly recommend and will be coming back to The Cushion Warehouse in future.

16 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent foam cushion infill

Excellent, prompt service at a reasonable price. They also took note of my additional instructions. Foam cushion infill is an excellent fit and the arm chair is comfortable and looking like new.

24 oktober 2024
Omdöme utan inbjudan

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