The company took my money and never sent me anything for their Cigar of the Month. They did not refund me either. Buyer beware!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good prices but it takes forever to get cigars from you compared to the other shops I buy from. Also Two times I have sent a note asking you to stock more of the regular cigar I smoke and have never... Se mer
Företaget har svarat
I was pleasantly surprised to find a favorite cigar (The Big Johnny by Oscar Valladares) at the Cuenca Cigar website. The site is customer friendly and placing my order was a cinch. Delivery was exact... Se mer
Its 08/11/2017 right now. My order was accepted on 08/03/2017 The order still says awaiting shipment, and its been more than a full business week. No, I'd never order from here again or recommend.... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
We sell Premium Cigars, Singles, 5 Packs and Boxes. Best Prices at Cuenca Cigars, the store you can trust. Best cigars prices that don't make your money go up in smoke. Free Bonus with purchase of $199.
Kontaktuppgifter
1928 Harrison Street, 33020, Hollywood, USA
- 954-364-7660
- sales@cuencacigars.com
- cuencacigars.com
Wrong product sent!
After waiting for 10 days I received the wrong cigars. I need to know how are you going to handle this i.e. if I am to send you back the cigars you sent me in error who will pay for the shipping, because this is not my error.
5 juli 2017
Omdöme utan inbjudan
Svar från Cuenca Cigars
Yes, you are right. As soon as you email us I responded to you. You were actually super upset and all I said was, no worries, it not fault we are going to fix it and you won't have to pay extra. I was in the process to resolve the issue. It was a human mistake. Instead, you decided to keep the money and the wrong cigars. Plus give us a bad review without even allow us to resolve the issue. You waited 10 days wich is exactly the time it takes to get to Priddis, Alberta T0L1W0. That only tells you we ship the cigars immediately. International Shipping takes that or more. Have a wonderful day and enjoy the free cigars.
Easy to order and your business is very …
Easy to order and your business is very competitive price wise.
3 juli 2017
Omdöme utan inbjudan
Best price-fresh cigars-fast delivery.
Best price-fresh cigars-fast delivery.
What else do you want?
28 juni 2017
Omdöme utan inbjudan
Order Cigars for Dad's fathers day
Order Cigars for Dad's fathers day. Was to be delivered 6/16/2017 never delivered Order # 6517.
24 juni 2017
Omdöme utan inbjudan
Svar från Cuenca Cigars
Tony. I am really sorry about this but I review the order and there was nothing wrong with it. You place the order on June 12 (probably in the evening) and the shipment was done on the 13, next day. We use Priority Mail so this is 2-3 days depending on the area. It is stated in the website. The Factory Throwouts #49 Cigars - Sweets Bundle of 20 were in perfect conditions and super fresh. Well Packaged. To give us a 1 start review?
Problem with order was resolved …
Problem with order was resolved immediately. Great Customer Service Ana.p
14 juni 2017
Omdöme utan inbjudan
Svar från Cuenca Cigars
Thanks for taking the time and review us! It means a lot to us!
This was my first purchase from Cuenca …
This was my first purchase from Cuenca Cigars. They had the best price and free shipping! This is actually the 2nd box of cigars I've bought online, my first from Cuenca. It took a few days to ship out, but showed up super fast after it was in the mail. I'll definitely be ordering again! The cigars showed up at the correct RH and were packaged safely!
13 juni 2017
Omdöme utan inbjudan
Great experience with Ana
Great experience with Ana. She took good care of getting us a comparable cigar when our regular was on back order. I would highly recommend Cuena Cigars!
10 juni 2017
Omdöme utan inbjudan
Received in the allotted time love them
10 juni 2017
Omdöme utan inbjudan
Quick shipment
Quick shipment. Order arrived in great shape. Great price too.
6 juni 2017
Omdöme utan inbjudan
My biggest complaint is the slow …
My biggest complaint is the slow shipping. Two weeks to recieve package is unheard-of in the shipping world of today.
31 maj 2017
Omdöme utan inbjudan
Svar från Cuenca Cigars
Yes Travis, I know and working to get everything resolved. We are really for that issue. We know and working on the fix ASAP. Thanks for still giving us a 4. We highly appreciated.
Good Prices....If only they.....stocked more of my cigar....could get them to me in less than 2 weeks
Good prices but it takes forever to get cigars from you compared to the other shops I buy from. Also Two times I have sent a note asking you to stock more of the regular cigar I smoke and have never received a response and everytime I go to order the amount you have is below the number of boxes I would order so I buy some from you and some from another store
30 maj 2017
Omdöme utan inbjudan
Svar från Cuenca Cigars
BCME. Thanks for your feedback. Sorry for your experience and yes, we are working on this. Hopefully we can help you again.
Svar från Cuenca Cigars
Andres, Thanks for your review.
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