A friend told me about NFOP and the insurance managed by CSIS. We were looking for multitrip travel insurance that would extend beyond 80. We rang about the insurance and had a useful, friendly conver... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I got what I wanted. Telephoned to reinstate my previously cancelled travel policy (cancelled six weeks ago), apparently normally not possible. Your staff member Lee called the underwriters who allowe... Se mer
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Very helpful on the telephone. I was able to buy travel insurance after being turned down by countless companies. My husband is 2 years clear of cancer, so scans every 4 months. We also have the usual... Se mer
Just taken a joint Europe policy for wife and I. Easy online process and decent pricing compared to our previous insurer but somewhat stripped out in terms of cover. £5K cancellation is just about... Se mer
Företagsinformation
- Försäkringsmäklare
- Bilförsäkringsbolag
- Husvagnsförsäkring
- Hemförsäkringsbolag
- Försäkringsagent
- Reseföräkring
Skrivet av företaget
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Kontaktuppgifter
1st Floor Gail House, ME15 6NB, Maidstone, Storbritannien
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought a worldwide travel insurance…
Bought a worldwide travel insurance policy as we liked the idea of not having to inform anyone if health conditions change which also increases the price and takes time arranging it,Also feel that having one price fits all is much easier, Most impressed just not had or want to use it.
1 april 2026
Omdöme utan inbjudan
Speak to a memberof staff!
Although I struggled with the online process, the member of staff to whom I spoke was extremely helpful and sorted out my insurance very efficiently.
17 mars 2026
Omdöme utan inbjudan
The whole experience was very easy and…
The whole experience was very easy and Yvonne went out of her way to make sure everything was clear to me and I understood what the policy included and did not include. Ten out of ten for customer service. Thank you.
7 april 2026
Omdöme utan inbjudan
Svar från Civil Service Insurance Society
Thank you very much for your very kind review - I will ensure that I pass your thanks on to Yvonne - she will be delighted. Kind regards, Spencer
Friendly, knowledgeable service with great coverage options and reliable products
I had a great experience with this car insurance provider. The team was friendly, knowledgeable, and took the time to explain everything clearly. They offer a strong range of cover options and quality products, making it easy to find something that suits your needs. Overall, a reliable and professional service I’d happily recommend.
8 april 2026
Omdöme utan inbjudan
Svar från Civil Service Insurance Society
it's lovely to hear such positive feedback, and we are always very grateful for any recommendations you may make. It means a lot to us. Thank you! Kind regards, Spencer
Really easy to deal with
Really easy to deal with. Shaun/Sean was really helpful, informative and patient.
The price was competitive and the process made simple.
8 april 2026
Omdöme utan inbjudan
Svar från Civil Service Insurance Society
Thank you very much for taking the time to leave a review. I will ensure I pass your thanks to Shaun - he will be delighted to hear this. Kind regards, Spencer
Very quickly done
Your agent was helpful and honest. He completed the insurance quickly.
23 mars 2026
Omdöme utan inbjudan
Good service
They were good at explaining contractual details and offered a competitive price
3 april 2026
Omdöme utan inbjudan
Travel insurance is not always easy
Travel insurance as you get older is harder to get, Add to it complications with cancer and it becomes expensive.
No questions asked, easy application and cover quickly arranged.
Well done.
2 mars 2026
Omdöme utan inbjudan
All done quickly!
The whole process went smoothly and I achieved my objective. The agent was very helpful and friendly and I couldn't fault anything.
3 mars 2026
Omdöme utan inbjudan
Very helpful and quick service
Very helpful and quick service. Explained it all.
7 mars 2026
Omdöme utan inbjudan
First class!
Whenever I have had dealings with CSIS I have always found them to be extremely helpful and very friendly which makes applying for insurance so much easier as I am well into my 70s.
11 mars 2026
Omdöme utan inbjudan
Excellent service and very efficient
Excellent service and very efficient. The person I spoke to was very clear and business like. The follow up action was very good too, with emails arriving quickly. Would recommend.
11 mars 2026
Omdöme utan inbjudan
We have taken out this Civil Service…
We have taken out this Civil Service Insurance through NFOP because a friend recommended it.
I had been quoted silly amounts but they eliminate certain breathing conditions but just say would your doctor say you were fit to travel.
The procedure was easy and we now pay an amount every year.
More than happy.
4 mars 2026
Omdöme utan inbjudan
Friendly staff and competitive prices but lengthy queues
Friendly staff and competitive prices but excessive time in queueing. On one occasion entered the queue at 3, went up to first place before the system sent me back down to 6! Extremely frustrating.
4 mars 2026
Omdöme utan inbjudan
Svar från Civil Service Insurance Society
Hi Mr Williamson,
Thank you so much for your feedback, it’s great to hear that you found our team friendly and our prices competitive. We really appreciate you taking the time to let us know.
I’m very sorry, though, that your experience with the phone queueing system wasn’t as smooth as it should have been. I completely understand how frustrating it must have been to move up the queue only to be pushed back down again.
To help us investigate this properly with our IT team, could you kindly let us know the number you called from? If you could email it to insurance@csis.co.uk, FAO myself, I’ll make sure it’s looked into as a priority and will get back to you once we have an update.
Thank you again for bringing this to our attention - your feedback genuinely helps us improve the service we offer.
Kind regards,
Spencer
Good customer relations
Good customer relations. Pleasant and knowledgeable agent. Application straight forward. Transaction completed in no time at all.
4 mars 2026
Omdöme utan inbjudan
Good value policy for older person
Good value policy for older person. Online purchase process was quick and easy.
7 mars 2026
Omdöme utan inbjudan
I was impressed
The person I spoke to, Lee, was prompt, friendly knowledgeable and helpful. I was impressed
6 mars 2026
Omdöme utan inbjudan
Svar från Civil Service Insurance Society
Thank you very much for taking the time to share your experience. I will ensure I share this with Lee, he will be delighted to hear your kind words.
Dealt with very comprehensively and…
Dealt with very comprehensively and explained items clearly ,
10 mars 2026
Omdöme utan inbjudan
Svar från Civil Service Insurance Society
Thank you so much for your lovely review - I’m really pleased to hear that everything was dealt with comprehensively and that our explanations were clear. We really appreciate you taking the time to share your experience.
If there’s anything we could have done to turn your 4 stars into 5, we’d be genuinely grateful to hear your thoughts. Your feedback helps us keep improving the service we offer.
Thanks again for choosing CSIS, and please don’t hesitate to get in touch if we can help with anything at all.
Kind regards,
Spencer
Customer service Good
Customer service was good, he helped us getting everything together with medical etc
13 mars 2026
Omdöme utan inbjudan
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