Consigned Sealed Delivered Omdömen 

The company collected my items from me back in October 2025, and since then I have received neither payment nor any meaningful update. Communication has been almost nonexistent — weeks without replies, and when they do respond, it’s with the same generic phrases about “checking” or “reviewing,” with no real progress.
Based on my experience, they are not assisting sellers at all. They take the items but never follow through with payment. This situation has become unacceptable, and I am now forced to consider legal action and pay legal expenses just to resolve an issue that should have been straightforward. I will not let this go.

I am fortunate to travel to London every spring, and CSD is a required stop every time. Each time, I've left with a treasure. Brand new Loubs, Chanel booties, 2 gorgeous dresses that fit like a glove. Soon to be featured on my IG page dedicated in part to my consignment finds. The staff is delightful and incredibly helpful. 100% recommend.

I have had an extremely disappointing experience with CSD Consignors, particularly their head office operations. While the in-store staff are consistently polite and helpful, this does not compensate for the complete lack of accountability and communication from the central management team.

I have consigned more than 10+ items with them. Never once have they paid on time. I have chased for a drip feed of payments and it all completely stopped last July 2025. I am still waiting for a payment for items sold over a year ago now.

CSD is very efficient at accepting consignors’ clothing and selling items on their behalf. However, when it comes to returning proceeds or providing basic follow-up, their responsiveness is severely lacking. I have sent multiple emails over an extended period regarding payment owed to me for items that have already been sold, yet I have received no response whatsoever.

As a consignor, this is deeply concerning. The business model appears to rely heavily on individuals dropping off clothing and then not having the time or persistence to chase what they are owed. I would strongly caution others not to assume that payment will be handled promptly or transparently without active follow-up.

Do not be reassured by the terms and conditions alone. In practice, they offer little protection if communication breaks down. At this point, I am still owed both goods and money, and unless this matter is resolved imminently, I will be pursuing formal recovery through small claims court and legal representation.

I would advise anyone considering consigning with CSD to document everything, monitor sales closely, and be prepared to actively pursue payment. Do not rely on goodwill or assume professionalism behind the scene. Like many other consignors, I am left without any money or any of my beloved items. Please do not consign with them. You have been warned.

I consigned an item which was sold almost 4 months ago but payment (£850) has not been received despite multiple requests. I have now been forced to pursue legal action to recover funds.

Terribly unresponsive and unprofessional! I have had a number of items listed with Csd since 2024. I have been trying to get in touch with them since January 2025, via email, calls and visited their Marylebone shop a number of times. Throughout a period of over a year, no one can update me on what has happened to my items or where they are. I would strongly advise against listing your clothes and bags with this company!

Update 27th March 2026
As you can see from my review, my name is Elisabeth, not Frances. I have sent you the claim submitted to Small Claims Court earlier this week on email. Please respond there through appropriate channels.

Yet again, I have not been paid for items that were sold over two months ago. I have written numerous emails to CSD and keep being told that I will be prioritised and paid, yet still have not received payment.
I now have to take legal action.

Had a great experience today with Hargun and Irina. They were friendly and fun made great suggestions.

appalling fraud of a company.
I suggest you all take the extra 10 mins out of your day and start small claims. don’t sit here typing and moaning and go and action! that’s the only way to get your money. Pay that filing fee and do it. You will never get your money otherwise. Unless you are willing to go through the legal steps, don’t bother expecting to get paid.

Terrible experience. I have been chasing payment for an item that was sold since January. No response. This feels like theft and I regret selling my item through this platform.

0 stars, not 1. A complete scam. I am reiterating exactly what I am reading and wish I had seen these reviews before trusting this company. I dropped off 1 item (fortunately only 1) 5 months ago and no one from the sales team, customer service or accounting has been able to provide me with an update if the item is sold or still in stock. It’s been 3 months of constant emails, calls and follow-ups with no update and now they have stopped replying to me altogether. This service is appalling, negligent and completely unacceptable. Worst consignment experience of my life!

Great selection, very friendly and helpful service and the prices are really good.

Terrible experience i cannot get my money back simce long time be careful don’t give them Items !

Very bad experience . Please be careful i still cannot get my money back terribile shop and people !

loved the team helping me. I spent more because of how fun they were. bravo!

I consigned several luxury designer items with CSD in December 2025 and agreed the proposed consignment prices shortly after.

Since then, the experience has been extremely concerning.

Timeline:
• December 2025 – My items were accepted for consignment and pricing confirmed.
• January 2026 – I followed up after noticing the items were no longer listed online.
• CSD confirmed that two items (Prada sandals and Gucci boots) had already sold, and that payment would follow once the 14-day returns window had passed.
• Late January → February – I followed up multiple times requesting a status update and payment information.
• I was repeatedly told that “sales would be in touch”, but no one ever contacted me.
• March 2026 – I am still waiting for a clear update or payment despite continuing to follow up.

I have even visited the store in person, where staff again said a sales representative would contact me — but that never happened.

At this stage:
My items have been confirmed as sold
They do not appear in my account
I have not received any statement or payment
I have been actively chasing updates for nearly two months

These were high-value luxury designer items, so the lack of transparency and communication is extremely worrying.

I hope CSD responds publicly and resolves this immediately. If I do not receive confirmation of the sale details and payment timeline shortly, I will have to pursue this through formal consumer and payment dispute channels.

Update
No Response Since Formal Complaint
I am updating this review to reflect that I submitted a formal complaint on 9 March 2026, and have still received no response from CSD.

It has now been over a week, and despite multiple follow-ups — including visiting the store in person — I remain without:
- any payment
- any statement of account
- or any clear update on the proceeds of items confirmed as sold

At this stage, my items have been sold, and I have spent over two months actively trying to obtain basic information and payment, without success.

In my experience, this demonstrates a serious lack of professionalism, accountability, and communication when dealing with sellers.

Based on how this has been handled, I would strongly caution others before choosing to consign items with this company, particularly where high-value goods are involved.

If this is not resolved immediately, I will be proceeding with formal recovery action.

Terrible experience consigning. I have been waiting for CSD to pay me the money owed on selling my item (just like most other reviewers here) for 9+ months. They are scammers, avoid consigning with them.
We should all pursue collective action. What they are doing is fraud and I cannot believe they can keep operating like this.

I’ve been a loyal customer and CSD never disappoints. I got very reasonable price quotes for my items and payments were processed fast. Will consign again

I consigned two items in 2024 and I have been trying to chase the team for an update and payment. Both items have been sold but I haven’t received any payment at all - I’ve tried calling, emailing, and WhatsApping. Zero response and escalation from the team. It’s a scam.

My favorite place to consign designer items. I highly recommend!

I would stay away from this comapny as they have no regard for their customers. Dealing with this company is beyond frustrating as they are slow to respond to pay. They are very good at ignoring emails!
3 months later and i am still waiting to be paid!