Crystallondon Omdömen 

After 10months of chasing my deposit, I am still waiting. I paid a £1200 deposit which is extortion in itself but these Razzaq women use religious language to manipulate and convince innocent customers. Never ever go to them. The reviews are real. This extortion racket is real. The scam is real. Trading Standards won't take action.

This business is systematically taking customers' money (via bank transfer or cash only), supplying goods that don't match what was agreed, missing important deadlines and then refusing refunds.

If this happens to you too please report them to the Trading Standards and Report Fraud

Avoid Elaan Crystal London, Green Street (E7) for Bridal Wear

I would strongly advise anyone considering Elaan Crystal London on Green Street (E7) for bridal wear to think very carefully before placing an order.

My daughter paid extra for express tailoring because her mehndi was on Wednesday and her wedding was on Saturday, 4 July 2026. She was repeatedly promised that her bridal outfit would be ready by Monday at the latest, the week before her wedding.

When we tried to contact the shop, the telephone number they had given us was unobtainable. We then tried the number listed on their website, but that was also unreachable. With only a week to go before the wedding, my daughter had no choice but to make an urgent trip from Luton to Green Street, only to be told to come back the following day.

On Tuesday morning, my son and daughter returned to collect the outfit and were told yet again that it was not ready. They were instructed to come back at 7:00 pm. Knowing the shop closed at that time, my son wisely arrived at 4:00 pm and waited. He had only just landed from Boston and was suffering from severe jet lag, yet he spent hours there trying to ensure his sister would have her wedding outfit.

After endless delays, arguments, and broken promises, the outfit was finally handed over at 1:00 am. The stress this caused our family in the days leading up to such an important occasion was completely unacceptable.

To make matters worse, the alterations that were supposed to have been completed were not done, despite paying extra for express tailoring. No apology, refund, or compensation was offered.

No bride or family should have to endure this level of anxiety and uncertainty in the final days before a wedding. Reliability and trust are essential when choosing a bridal shop, and sadly, our experience was the complete opposite. Based on what we went through, I cannot recommend this business.

DO NOT, AND I REPEAT, DO NOT EVEN THINK ABOUT GETTING A DRESS MADE FROM THEM.

Where do I even begin? This has been one of the most stressful, upsetting and unprofessional experiences I have ever had.

I paid over 70% of the cost of my "bespoke wedding" dress in good faith, trusting that this company would deliver what they promised. Instead, I was met with poor communication, broken promises and a complete lack of accountability.

The whole purpose of ordering a bespoke bridal dress is for it to be made to YOUR measurements. Despite multiple fittings and countless delays, the dress was still not made correctly and did not fit as it should. Every fitting was another excuse, another delay and another promise that things would be fixed, yet nothing was ever properly resolved.

What makes this even more frustrating is that I purchased another bespoke dress for a different wedding function from a different South Asian bridal boutique during the same period. That dress was made EXACTLY to my measurements, all fittings took place on time, communication was excellent, and I collected it without a single issue. Experiencing the opposite with 'Crystals' made me realise that the treatment I received from this company was NOT normal and should never be accepted as standard.

Instead of taking responsibility for their mistakes, they demanded that I pay the remaining £300 before I could even take a dress that they had failed to make to the agreed standard. When I requested a refund because they had not fulfilled what I had paid for, they refused outright. There was no willingness to resolve the issue, no apology, and absolutely no customer care.

To make matters even worse, both my mother and I were told to "take your haram money" in reference to the outstanding £300. I have never experienced such disrespect from a business. Speaking to customers in this manner is completely unacceptable and shows exactly how little they value the people who trust them with one of the most important purchases of their lives.

What I found even more unbelievable was that the owner became emotional and started crying during the dispute. Meanwhile, I was the customer who had paid thousands of pounds, my wedding dress had not been made to the agreed standard, I had spent sooo long chasing appointments and dealing with delays, and I was the one left worrying whether I would even have a suitable dress for my wedding. Instead of acknowledging the distress that had been caused to me, I was left feeling as though my concerns were being dismissed.

After everything that happened, I started looking into other customers' experiences and was shocked to discover so many reviews describing issues almost identical to my own, including poor communication, delays, and problems obtaining refunds. It made me realise that my experience was not an isolated incident.

When I first visited the bridal shop, it was trading as "Elaan Couture", and the staff themselves told us that the nearby shoe shop, "Crystal", just a couple of doors away, was also their business. It was only after everything had happened that I discovered the bridal shop had previously traded under the name "Crystals". I also noticed that the "Crystals" name was no longer displayed on the front of the bridal shop and that searching for "Elaan Couture" does not bring up an established Google business listing for the bridal shop, only its Instagram page. Discovering all of this afterwards, alongside the large number of similar customer reviews, left me with even greater concerns.

No bride should have to spend the last few weeks leading up to her wedding chasing a company, dealing with constant delays, worrying whether her dress will ever be ready, or being spoken to with such disrespect. A wedding dress is one of the most special purchases a woman will ever make, yet this company turned what should have been an exciting experience into one filled with stress, disappointment and regret. I CANNOT recommend this company to anyone.

May Allah grant ease to everyone who has gone through a similar experience.

Do not trust Crystal London Bridal Studio Ltd, formerly at 294 Green Street. I hired jewellery on 20/12/2025 and was required to pay a £300 deposit.

​I returned everything on 24/12/2025 and have a signed receipt from them confirming the items were in "all good condition." Despite their contract stating refunds are processed within 45 working days, they missed multiple deadlines. Management then explicitly lied via messages on 17/03/2026 and 23/03/2026, claiming the refund was "processed via BACS." No money ever arrived, and they have completely ignored all calls and emails since.

​A check of official records shows they have changed their registered business address three times in a matter of weeks (now listed at 45 Fitzroy Street). This frequent moving appears to be a deliberate attempt to evade frustrated customers. Avoid this untrustworthy business at all costs.

Absolutely avoid this place.

We had an extremely distressing experience with them when purchasing my wife’s wedding lehenga — the most important outfit of her life — and they completely ruined it.

We placed a fully customised order well in advance, and after chasing them countless times, just one week before the wedding they suddenly told us the lehenga had “arrived.” When we went to see it, it was nothing like what we had ordered. Completely different design, style, and finish. It became very clear that our actual outfit had never even arrived from the tailor, and they were trying to pass off a random piece from the shop as ours.

Despite explaining everything calmly, they were dismissive, rude, and extremely unprofessional. The way they spoke to us was unacceptable — they were abusive, showed zero accountability, and created unnecessary stress at an already emotional time. They even made my wife cry instead of trying to resolve the issue.

With the wedding so close, we had no choice but to accept something we never wanted.

This was not just poor service — it was dishonest, disrespectful, and completely ruined what should have been a special experience.

Please do yourself a favour and go somewhere reliable. No one deserves this kind of treatment, especially for something as important as their wedding.

If I could give zero stars, I absolutely would. Do not buy from this shop under any circumstances.

We ordered a wedding lehenga and were promised delivery within 6–8 weeks (by early March). From the beginning, communication was extremely poor. The contact number provided is useless as no one ever answers, and visiting the shop in person only resulted in repeated false promises and empty reassurances.

The two sisters working there were consistently rude and unhelpful, and repeatedly gave misleading information about the status of our order. It felt like we were being told whatever would get us out of the shop rather than the truth.

Two days before the wedding, the lehenga still had not arrived. Instead of taking responsibility, they completely mishandled the order and spoke to us in a highly unprofessional and disrespectful manner, raising their voices and shifting the blame onto us.

This caused unnecessary stress during an already important and time-sensitive occasion. Based on our experience, this business was dishonest, unreliable, and completely unprofessional.

Avoid this place if you value your time, money, and peace of mind.

Messed up my bridal outfit. 2026, would not recommend. The worst company and the rudest staff.

Please avoid this place at all costs!! My sister-in-law had the worst experience with them. They completely ruined her blouse despite her being very clear she wanted a modest design. They kept delaying the outfit, then refused to fix anything when it arrived wrong.

They tried to say they’re now a “new company” called Elaan Couture (not even properly registered), claimed the male owner is in Dubai, refusing to give us any contact details, but it’s clearly the same people still running Krystal. You can literally see it on companies house that the sisters own it. Mewish and Beenish. Both rude as HELL may I add. They threatened us and other brides who arrived at the same time too. They made the bride cry her eyes out in front of them whilst taking zero accountability and cursing her.

On the wedding day they promised to send the blouse to the house by 12pm, delivered it late with short sleeves, the sleeves didn’t even match, then later denied they even sent it?? Literally said “what bride, what blouse” when we raised it. They refused any compensation, whilst making us pay in full before ordering. They even tried to make us pay extra!

We had no choice but to just keep it as it was on the day of the wedding unfortunately.

So stressful right before a wedding. Please save yourself the hassle and go somewhere reliable.

They also own Shalimar Shoes a couple doors down.