Extremely Disappointing Experience – Poor Cleanliness, Misleading Accommodation and No Customer Service
Our experience at this property was extremely disappointing from beginning to end. I would strongly encourage anyone considering booking here to think twice.
We were promised two rooms together, but upon arrival, instead of receiving what was promised, the owner put two beds in the living room and charged us extra for the arrangement. To make matters worse, the living room had louvers that could not be closed, something the owner never bothered to disclose beforehand.
We arrived around 9 p.m. and went to sleep at approximately 11 p.m. By 2 a.m., I was awake after being bitten by approximately 12 mosquitoes. The situation was so bad that I immediately messaged the owner at 2 a.m. to inform him that we would be leaving early.
The cleanliness of the property was equally unacceptable. There were cobwebs, cockroaches, ants and geckos throughout the property. The bathroom and shower were filthy and clearly not maintained to an acceptable standard. This was far below what anyone should reasonably expect from paid accommodation.
Despite the miserable experience, we still paid for the full night's accommodation for both rooms and breakfast. We even ate breakfast that had already been prepared before leaving. The owner offered absolutely no consideration, compensation or adjustment for the sleepless night, mosquito bites or unacceptable condition of the property.
We thought that was the end of the matter. However, two days after checkout, the owner contacted us claiming he had forgotten to charge us 1,200 rupees for drinks. At checkout, we had already provided 20,000 rupees against a bill of 19,600 rupees, and he returned only 390 rupees because he did not have the remaining change.
For the record, this was never about the money. Whether it is 20,000 rupees or 1,190 rupees, those amounts are insignificant to us. What matters is the complete lack of honesty, consideration and hospitality demonstrated throughout this experience.
We were more than willing to pay for our stay, but the owner showed no interest in addressing the problems we experienced. Yet, he was quick to pursue an additional payment two days later for something he had forgotten to include in the bill.
Unfortunately, the entire experience gave us the impression that collecting money was more important to the owner than providing clean, comfortable accommodation or treating guests properly.
My advice to future travelers: Be very careful before booking this property. Make sure you verify exactly what rooms you are receiving, inspect the accommodation before paying, and do not assume that the property will match what you were promised.
There is a basic expectation of cleanliness, honesty and hospitality when paying for accommodation. Unfortunately, this property failed to meet those expectations. We would absolutely not stay here again.