I asked to speak to an agent to discuss some changes instead of filling in the form as I felt best & a telephone call was arranged via an email request. This was very helpful & Helen, who dealt with... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Refreshingly straightforward and easy to open a new policy. Query via chat dealt with promptly and effectively. Pleased to have found CraftInsure
Företaget har svarat
I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... Se mer
Företaget har svarat
Just called to change the boat over on my policy.The call handler that dealt with my enquiry very quickly and professionally.Many thanks for your continued support
Företaget har svarat
Företagsinformation
Om CraftInsure
Skrivet av företaget
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Kontaktuppgifter
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Storbritannien
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
Like what you've read?
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Competitive pricing and excellent customer service. Easy and not complicated
13 februari 2026
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple and Easy to do
7 februari 2026
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The agent was clear
The agent was clear, straightforward and efficient, and I wasn’t kept waiting.
7 februari 2026
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Efficient and helpful
27 januari 2026
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good value......
19 januari 2026
Svar från CraftInsure
Hi Alan, thanks for taking the time to leave us a review.
We appreciate you providing us with this feedback and we hope to eventually get this review to 5 stars.
If there’s anything we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
Very easy to use website
Very easy to use website, simple form to fill in. Totally hassle and jargon free 🙂
14 januari 2026
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
All good thank you
10 januari 2026
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Fair & helpful
A not unreasonable price - comes along with helpful and proactive customer service
25 juli 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Always been good but… I have been with…
Always been good but… I have been with craftinsure for maybe 3 or 4 years now. Never made a claim so no reason to contact them but the contact I did have at renewal time was ok I guess. I notice Ripe have now bought out the company(something like that) along with GJW and another boat insurer. I also notice my premium this year has risen by 50% in addition to extra credit payments if You want to pay monthly but they don’t tell you what these are seemingly unless you hit the renewal button. This alongside my boat being in a marina and my increasing no claims seems like a huge and unwarranted increase. I would expect a rise but this seems like a money grab after buying out the competitors which is a concern as a lot of boaters including myself are low income and cannot sustain large increases like this year in year due to lack of competition. I have cancelled my renewal and luckily found a cheaper policy this year.
20 december 2025
Omdöme utan inbjudan
Svar från CraftInsure
Hi Andy, thank you for taking the time to leave a review.
We're sorry to hear about your experience, as it's never our intention for our customers to feel dissatisfied. We would really appreciate the chance to discuss this further with you. From our records, it looks like we haven't received any communication from you regarding the pricing or a request for a review on this, and we'd love to make sure we address any concerns you may have.
To help us look into this matter, could you please email us your policy number at customersupport@craftinsure.com? We’re eager to assist you and find a resolution.
Kind regards,
Teigan
The Craftinsure Team
Very easy to access and competitively…
Very easy to access and competitively priced.
Took about 15mins to complete and get insurance.
24 oktober 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to use website
Very easy to use website , quote completed in minutes and excellent price . Thank you will definitely recommend to friends .
18 december 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
A very professional and helpful team
11 december 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Agreeable price without hassle
13 december 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
GOOD LUCK YOU'LL NEED IT
They don't call you or email you and my job took nearly six weeks to complete because they decided to send an independent insurance surveyor (who was absolutely brilliant). I had to chase them for everything including the final result... The job could have been so much quicker if they listened to the 3 marine engineers that gave their professional opinion but that wasn't good enough they wanted a loophole but they couldn't find so cost me extra to live as I was in the middle of nowhere, I had to walk 1.5 miles for water and drag it back 1.5 miles every other day for 6 weeks. I had to pay ridiculous prices for deliveries from Uber just to survive and still didn't keep me informed about anything!! Craft insurance invited me to write this review so I hope it pleases them.
4 augusti 2025
Svar från CraftInsure
Hi Brian, thanks for taking the time to leave us a review.
We’re really sorry to hear that your experience with the claims process hasn’t been as smooth or timely as expected. We completely understand how frustrating this can be, and we genuinely apologize for the delays you’ve experienced.
Our goal is always to process claims as quickly and efficiently as possible, but sometimes, there can be factors outside of our control that cause delays. Please know that we’re actively working to improve this process, and your feedback is invaluable in helping us do so.
If you’d like, we’d be more than happy to take a closer look at your case to discuss this further, please email us at customersupport@craftinsure.com and an advisor will be able to assist.
Kind regards,
The Craftinsure Team
Fast & easy application
8 december 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
You took the full amount for the year
You took the full amount for the year, rejected my card and I’ve still not had a response to my request to cancel. I wanted a monthly insurance amount and I can’t get hold of anyone. I now wish to cancel.
6 december 2025
Svar från CraftInsure
Hi Francesca, thanks for leaving us a review.
I can confirm that my colleague Bailey has responded to your email request to cancel but looks like you contacted us outside of our opening hours which is why a response was only received this morning.
In terms of wanting to pay in monthly instalments, you did not apply to pay monthly which is why the payment was taken in full.
This looks like it has now been sorted out and a refund has been issued so please allow up to 3-5 working days for this to be back with you.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.